We spent a few days at Fontelunga last August on our honeymoon and had a magical stay. The hotel is beautiful decorated and it feels like a luxurious version of home away from home! The views around the house are stunning and the location is just super! Breakfast was always delicious and the lunch we stayed for one day was sublime!
Whilst we were staying there, an accident occurred involving our car in the car park. Our bikes were slightly damaged but the hotel arranged to fix everything. Our bikes were repaired before we left by a local shop and the hotel were happy to pay for the damage to our car on our return to the UK. Paolo couldn't have handled it better (despite me taking so long to arrange the repair when back in the UK)! Thank you very much for making it so easy to get it sorted and have the minimum impact on our honeymoon! It was greatly appreciated and I do believe that these sort of situations and how a hotel deals with them, really shows those with superior customer service!
Thank you again, we won't forget your hotel in a hurry and hopefully will return back there very soon!
Louise and Andrew Allen