We absolutely loved the location of this hotel and the private beach. Moreover, it looked as all rooms have ocean view. The rooms were excellent, nothing to complain about.
Then we bought the spa package and our experience was not that great. The staff member could not speak any English and was unable to explain the procedure to us, eg. how long we should stay in the sauna, how to tell it's time to leave, the indoor "heated" spa was ridiculously cold and the most awkward moment was when the massage staff asked for a tip.
The other negative of this hotel was the restaurant, not only was the food average but they also allowed guests to smoke inside right next to our table.
But all in all, having learnt our lesson, we would definitely go back here and strongly recommend this place to our friends.
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- Also Known As:
- Sunrise Hotel Cat Ba