I booked a 4-night stay at this hotel based on Trip Advisor reviews. The $15/night price for a sea-view room seemed reasonable, until I arrived in Cat Ba and similar accomodations were going for $6. When I checked in, the sour-faced and sullen receptionist wanted to charge me an additional $2 for breakfast, which I had thought was included. She got the owner on the phone and he literally yelled at me for several minutes, saying I was pretending not to understand (when I told him I didn't understand why he was so angry). He later arrived and was still yelling, but finally calmed down, apologized, and included breakfast in the $15. The next day, I met some people staying at Duc Tuan who were paying $8. When I asked the receptionist about it, she got the owner on the phone again (no one besides him is comfortable speaking English, apparently). He again started yelling and told me to move out the next day if I didn't want to pay $15. The receptionist hung up and told me I'm a bad person. I left that miserable place the next day and moved into a sea-view room at Phuong Mai down the street for $6 per night. Duc Tuan, I don't know why everyone there is so unhappy, but I wouldn't wish your "service" on the annoying backpacker kids on the overnight bus.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 1, 2013
you are an not ordinary person if I did not say you were crazy, you have a booking confirmation via email, with price is 15usd for room with seaview, but not include breakfast. you have tried to argue is including breakfast, so that you deliberately pretend to cry so we agreed then we said ok, you did not understand this, also require more than...$15/a room 20m2, with seaview, breakfast, wifi, coffee, tea, hot water, computer, heating, elevate ....free!!!
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you really are crazy if taken Duc Tuan hotel compare with motels Phuong Mai...
I do not know what to say but the visitors have come here they will help me answer you!
thanks to everyone who came and supported us.
Mr: Tuan Anh
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.