We booked that hotel about one month in advance. With the price and the photos from the resort, we thought it would be a very nice hotel. But the description of the way is already very bad, because it`s not on the harbour where the ferry from Cat Ba comes on.
Whitout telling us, we were downgraded. Unfortunately we just found that out the next day, but as we mentionned, we were treatend quite rough. The manager didn`t even show up, he just phoned with the receptionist who had to figure everything out. In the first room there have been seven huge cockroaches and about a dozen small ones. We couldn`t shower the first day, it was that ugly. The bedlinen and towels were dirty. The view out of this room was amazing.
The breakfast is simple to subsume: minimal and until 9 am.
The ferry to the small harbour on Cat Ba is NOT INCLUDED. Just the transfer for the Check-in. But it depended on the mood of the receptionist, how much the verry was. So you`re quiet limited to stay on the island on the evening (to eat there), because it`s dangerous to take a small boot around the rocks in the water when it`s dark.
Food was surprisingly good, but the staff is unmotivated, not trained and unfriendly.
There was harldy ever somebody at the front office. From the 3 rooms in the lobby, only one worked. From wifi not a trace (which would`ve been okay, if there would`ve worked more computers). There were computers at the room, which was great, but as they didn`t work at all, they were completely waste of place. By the way, the roomsizes on the booking-sites (including balcony and bathroom) are an amazing work of fiction.
Try to avoid it.
- Official Description (provided by the hotel):
- Monkey Island Resort is located at a really lovely place in Lan Ha bay ( South of Halong bay). Staying here, please don't forget to take a tour to visit Lan Ha bay as it is unique beautiful area. ... more less
- Reservation Options:
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- Also Known As:
- Monkey Island Hotel Halong Bay