The Bad:
After being advertised as an All-Inclusive resort we were greeted with that it was not an all-inclusive resort since May. Way to go!

The first night there was a huge rain and water was all over the front lobby. Everything was wet and slippery; not comfy at all. Although the weather is not the resorts fault, the lobby full of water is.

If you want a massage as it is advertised as a SPA, forget it. Appointments will not be kept and no care is given about it. You will not be compensated.

Honestly it's our first visit and I am not so sure if we will visit again. A very long way from the metro area and not the best of attentions.

Expensive:
If you are with your spouse, one full day is going to cost you around $90-100/person. Starting with breakfast @ ~$20/person; Lunch @ $20/person and dinner at $30-$40 per person with some light drinking. The best bet would be to get the breakfast and eat plenty as it is buffet
As a pay as a you eat/drink resort, it appears to be a tad expensive for a beach front room 490 for 2 nights and 3 days where you only enjoy one full day of it for $500.00 its really expensive. With that budget we could have gone easily to El Conquistador and have had better experience overall.

Staff:
The staff although polite and somewhat attentive as you would expect, they are not keen to taking your vacation seriously. They didn't know what is being offered and what is not. They are mostly "bound" to limits in a place where you wouldn't want to find one. Specially in the food area. Unless you find yourself with LUIS RODRIGUEZ, he will make sure you have what you want despite what the other waitress tell you. This guy made our day. He was extremely polite and attentive and made sure our wishes for breakfast were met, even if it wasn't on the buffet. He is the guy preparing the custom breakfast like omelets and others like fried eggs. Very nice person and a pleasure to deal with. Definitely made a difference in all the "no-to-everything-saying" full staff.

The Premises:

In this regard it is a great place. The beach front is quite nice. You get to see the sunset in a very romantic way on the beach or on the stools/beds that are on the beach. The bar is right in front of the beach and you always have an awesome view.

The decoration of the place is quite nice and charming. We enjoyed a lot more eating by the bar than inside in Alexandria's Restaurant. But for the people that really like the "going out to the restaurant" you can still have that experience.

I do not recommend visiting Giligan's Island. It was really a waste of time and a waste of money in our opinion There is absolutely nothing to see and you will have a much better view by the hotel than on the island.

The place is very nicely lit and the ambient is really relaxing. In this regards I give the place A+ There are 3 pools: One by the beach front rooms, the main pool which has a low wall that gives a good view to the beach and a hot bath pool for room for about 5-6 people. Very nice facilities. The touch of wood on the decoration is quite appealing and nice.

We recommend staying at the beach front rooms like we did. It is a lot nice to have a back door beach access to your room and not having to cross by the front desk or lobby. Don't know why, I just liked it better.

Food:
The food was decently good. Not the best, but honestly you will eat well for the duration of your stay. We tried the Skirt Steaks and The Marlin. Of all the skirt Stake is a better meal (churrasco).

The Pina Colada that we ordered was absolutely HORRIBLE (Sorry).

The Room:

The room was a double queen bed and the stay is average. The decoration is nice and overall is a nice room to stay in. Its not a 5-star all the amenities hotel, but it gets the job done for the getaway escape.

Overall:

Its a nice place and I hope this review gets viewed by the managers so they can see what is good and what is bad and they can fix the bad things going on that could make this place a great stay.