Sadly the Thomson & the hotel itself don't represent the hotel properly. Many of the other package holidays are the same and need to be changed.
So items not as they were: no snack bar, no swim up bar, no bathrooms in rooms, no entertainment, no mini bar, no gym - they were still waiting for the equipment, no bottle of water in room, no al a carte restaurant as its a store room
The main indoor spa pool was freezing cold, very uninviting in fact we went back outside to warm up in the cold outdoor pool! The jacuzzi & water jets wouldn't work indoors either, no towels to use she didn't supply any.
Arrived late in evening but he didn't show us where restaurant was or explain anything just showed us to rooms and that was it. We booked all inclusive expecting bar drinks of a local source to be till 23:00 not so it was wine, beer, water, tea & coffee only and we had to keep interrupting the restaurant staff for them as no service upstairs in main bar. Main bar was expensive nearly 20euros per spirit& mixer drink!
Wifi reception was terrible in the room to non existent! Phone didn't work in room at all so when we found out at 23:00 no hot water we had to find our way downstairs in the pitch black as no lights were working in corridors only to be told I can't get an answer but I left a message - 7 days later we still had no answer!!!!!! Only resolve was us fiddling with the stop taps to get water on!
Pictures in rooms were broken, beds were very hard and uncomfortable, tv was terrible 1 Greek channel, 2 German channels and bbc world news that was it. The door to the room didn't feel secure at all with it not shutting properly at night and moving in wind if we had patio doors open. Rails to balconies weren't safe at all and moved. The outdoor pool area was lovely but the outdoor whirlpool and jets were working intermittently.
The restaurant food was terrible, 4 choices for main, some salad and pot type desserts overall very poor choice very day lacked flavour and flare
Don't book this hotel on all inclusive Not value for money it's obvious the hotel doesn't have any money to spend, things don't work or aren't finished.
Katelios was lovely, only tavernas and a beach but most tavernas knew of the problems and were trying to exploit this oh and the nearby magnolia hotel were offered them as the entertainment venue as there was none here!
- Also Known As:
- Utopia Hotel
- Utopia Resort And Spa
- Utopia Hotel Katelios
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