I regularly stay at this hotel when doing business in Caslano. I have always found it to be very comfortable and well maintained, with immaculately presented rooms. The breakfast is excellent and service from the staff is always friendly. Some pointers for fellow travellers, firstly there is no restuarant for lunch or evening meals. This isn't a problem because the hotel is 300m from Lake Lugano where there are a number of restaurant options as well as being opposite the Grotto Valle which serves excellent food. Secondly the regular rooms have no airconditioning, but the windows are large and there are integral window blinds to block out the sun's rays.