We booked a weekend stay here for no other reason than budget, but were very pleasantly surprised to find better facilities and service than we have encountered in many "proper" hotels at a much higher price. The staff were friendly, approachable, efficient and helpful. The rooms, though basic, were clean and comfortable and the mattress was better than the one we have at home. The big surprise was the breakfast, which was generously sized and delicious as well as excellent value - the children ate free (which, considering they are healthy fourteen-year-olds who often eat more than the average adult, was a real bargain). We arrived on both mornings just minutes before serving officially ended, but both times got friendly relaxed service with no sense of hurry. There was a huge continental-style buffet plus a full English cooked to order. Staff chatted to our kids and seemed genuinely interested, asking us each evening if we had enjoyed our day and remembering where we had been. It you ignored the fact that it was in a layby off an A road, you could have believed you were in a small family hotel rather than a chain motel.
If all Premier Inns are like this one, good luck to them - they deserve success.
- Also Known As:
- Premier Inn Pontypool Hotel Pontypool
- Premier Inn Pontypool Hotel
- Holiday Inn Newport
- Premier Inn Newport
- Premier Inn Pontypool Wales
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