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“Cancellation Nightmare” 1 of 5 stars
Review of Newburg Inn

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Newburg Inn
2.0 of 5 Motel   |   2240 Walker Road, New Hamburg, Ontario N3A 1N5, Canada   |  
Hotel amenities
Ranked #1 of 1 Hotels in New Hamburg
1 review
2 helpful votes 2 helpful votes
“Cancellation Nightmare”
1 of 5 stars Reviewed August 12, 2008

I should have known better. While looking for affordable accomodations for a group of 5 in Stratford I came up dry. I was pleased to find the Newburg Inn in New Hamburg, close to Stratford On. had a mini apartment which would well fit our group.
Unfortunately our plans changed, and I needed to cancel. Our resevations were for Wednesday and Thursday night. I called at 2:05pm Monday. I was then told that 48 hours was required to cancel without paying the full nights rate. I stated to the receptionist that I was within the 48 hours. No, she stated, I would have to call by 1:00pm as that was check in time. To my shock and utter dismay I was being charged $95.00 due to an hour!!!
My demand to speak with a manager were met with a request to call back. I did, and was told that "on his behalf" she could not reverse the earlier decision and not charge me for the night. I demanded to speak with the manager directly and was bluntly told he was too busy.
I restated to the receptionist that there web site stated 48 ours but did not have a time. All that was said by her was that was "the policy"
Safe to say that if that is the was they treat customers, I have no interest in ever spending more of my hard earned money at their establishment in the future.

Stayed August 2008
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Additional Information about Newburg Inn

Address: 2240 Walker Road, New Hamburg, Ontario N3A 1N5, Canada
Location: Canada > Ontario > Region of Waterloo > New Hamburg
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 1 Hotels in New Hamburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Newburg Inn 2*
Number of rooms: 12
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Also Known As:
Newburg Inn New Hamburg, Ontario

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