I should have known better. While looking for affordable accomodations for a group of 5 in Stratford I came up dry. I was pleased to find the Newburg Inn in New Hamburg, close to Stratford On. had a mini apartment which would well fit our group.
Unfortunately our plans changed, and I needed to cancel. Our resevations were for Wednesday and Thursday night. I called at 2:05pm Monday. I was then told that 48 hours was required to cancel without paying the full nights rate. I stated to the receptionist that I was within the 48 hours. No, she stated, I would have to call by 1:00pm as that was check in time. To my shock and utter dismay I was being charged $95.00 due to an hour!!!
My demand to speak with a manager were met with a request to call back. I did, and was told that "on his behalf" she could not reverse the earlier decision and not charge me for the night. I demanded to speak with the manager directly and was bluntly told he was too busy.
I restated to the receptionist that there web site stated 48 ours but did not have a time. All that was said by her was that was "the policy"
Safe to say that if that is the was they treat customers, I have no interest in ever spending more of my hard earned money at their establishment in the future.
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- Also Known As:
- Newburg Inn New Hamburg, Ontario