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“Excellent Service and Top Class Restaurant” 4 of 5 stars
Review of Protea Hotel Clarens

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Protea Hotel Clarens
4.0 of 5 Hotel   |   Cnr Main & Van der Merwe Streets, Clarens 9707, South Africa   |  
Hotel amenities
Ranked #2 of 4 hotels in Clarens
Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Excellent Service and Top Class Restaurant”
4 of 5 stars Reviewed December 28, 2013

The Protea in Clarens is well placed and has good views of the Maluti mountains. It is clean and the service is excellent. The Adamo restaurant in the hotel is top class - superb food and great wine list. If you like a good red blend - try Beyerskloof Synergy or Ribshack Red.
Breakfast is very good with a large variety of breakfast fare.
There are a few annoying things, mainly in the design - the shower and hand basin is actually in the room itself - only the toilet is separate. The flow of water in the shower is poor for such a large shower head. The pool is more like a large bath plonked on the patio, quite strange. If the architect had made use of the roof space - a garden, a proper pool and a cocktail bar - this hotel would be amazing! But overall a good stay (long weekend) - and even if you choose to stay somewhere else in Clarens the restaurant is a must visit!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this review, December 30, 2013
Dear Susan V
Thank you for staying at the Protea Hotel Clarens and for comment on your stay with us.

The hotel is located in a prime spot to take full advantage of the views of the surrounding mountains and it is wonderful to hear that you were able to enjoy the views.

My TEAM strives for excellence and it is very rewarding to hear that we were able to meet your expectations not only with great food but also with excellent service.

The hotel was designed with the intention of creating an “open” feeling which is why the showers and basins were placed in the room. We do have 5 rooms available with en-suite bathrooms which you may find a little more appropriate.

I will most definitely mention your idea of a cocktail bar and enlarged pool to the architect for future developments.

Thank you again for your wonderful comments and helpful hints for consideration.

I look forward to welcoming you back in the very near future.
Enjoy the festive season and travel safely if you are on the roads over this period.

Kindest Regards
Lee-Ann Benney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Johannesburg, South Africa
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 18, 2013

We spent three nights here over a long weekend.
The rooms: Rooms are clean, however a few annoyances: The sheets smelled of bleach. The shower is right next to the bed and the basin too. No door, so the room is constantly damp. In an attempt to save energy, the basin tap has like a shower head, so not a good flow of water and it sprays out the basin. The shower pressure is low and temperature low. The tiles and drain weren't cleaned properly so that was a bit disgusting for me.
The toiletries weren't replaced when empty.
Room didn't have a bar fridge which is kind of expected in a hotel room.
If you want a bath in your room, you have to upgrade your room

Breakfast: Breakfast is served till 11 which is a bonus! Very good breakfast, request an outside mountain facing table if the weather is good.
Dinner: Food is good but if you are hungry, expect a long long wait for food. Best you make an early booking!

Pool area- don't be fooled by the swimming pool pics, I call it an over sized bath tub.

Staff: Staff are very friendly and helpful.

Location: Perfect for touring Clarens in the day and night! Walking distance to all spots without too many uphills and downhills

Room Tip: Request a mountain facing balcony room
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this review, December 24, 2013
Dear Shyam_and_Reshma

Thank you for posting your comments regarding your recent stay at the Protea Hotel Clarens.
Your comments are an invaluable tool for us to evaluate what we are doing correctly, but more importantly what we can improve on.

The architect that designed the hotel was hoping to achieve a more spacious feel with the open plan bathrooms. The idea was to celebrate the openness of the surroundings and combine it into his design. The idea is continued in all the public spaced with the high and vast windows, as well as the open plan design of the public areas.
I have scheduled a service from the company that services the extraction units, as the room should not in any way feel damp after a shower. My sincerest apologies if this caused any discomfort during your stay.

Thank you for your positive comments about the breakfast and service times, we fully understand that our GUESTS want to enjoy a little R&R when they visit Clarens, and on the off change have a few extra hours to rest rather than rush to miss breakfast.

Thank you for your kind words about my TEAM. They are constantly searching for Best GUEST Service, and I know that your comments will keep them motivated.


Thank you once again for posting your comments about your stay with us.

I look forward to welcoming you back in the very near future.

Kindest Regards

Lee-Ann Benney
General Manager
Protea Hotel Clarens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2013

I stayed at the hotel from 20-11-2013 to 23-11-2013, check in was a breeze,rooms extremely clean and tidy,service was excellent,will definitely stay there again. Moved rooms on the 21st,all I had to do was pack my bags,went out,and when I came back my bags were moved into the new room,hassle free

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this review, December 5, 2013
Dear Anesh M

Thank you for your recent visit to the Protea Hotel Clarens and for posting your review on Tripadvisor.

I am filled with pride when I hear that your stay with us was enjoyable.

We strive for the Best GUEST Service, and it is wonderful to hear that my TEAM assisted you with a speedy check-in and room move.

I look forward to welcoming you back in the very near future

Kindest Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 2, 2013

This was our 7th visit to Clarens. Previously, we had stayed at guest houses and the hotel in the park. It was wonderful to stay in town, having everything Clarens has to offer close at hand. We were pleasantly surprised how smoothly check-in and check-out we're handled. Had an issue in the room and it was handled immediately by management. Food was unexpectedly good too. A bit strange to have the shower placed in the room. Very good vibe from staff. We will definitely stay there again.

Room Tip: For a little extra, you can have a balcony
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this review, December 5, 2013
Dear Ayr77

Thank you for positing your review of your recent stay with us.

We at the Protea Hotel Clarens are constantly striving to exceed our GUESTS expectations, and we are very proud to hear that we surpassed your expectations.

We look forward to welcoming you back in the very near future.

Kindest Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloemfontein, South Africa
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 7, 2013

We stayed in the Protea Hotel Clarens, on Saturday the 05th of October, during a trip with friends. The booking process was fast and friendly (a special thanks to Jaun & David), from enquiry to check-out, and I received constant sms's from the hotel as confirmation of my reservation, after I checked in, to welcome me, and after I checked out, to thank me for staying with them, needless to say, that they got the HOT rating from me, on their Hot or Not rate card.

The Hotel is beautiful, as well as centrally located, and we were able to park our vehicle, and walk where ever we wanted to go. The room was clean, comfortable and modern, and breakfast was fresh and tastefull.

I will recommend this hotel to anyone, and I will definately be back.

Room Tip: Ask for a Mountain View Room, otherwise you might not get the view they advertise.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Clarens, responded to this review, October 16, 2013
Dear chantelle75

Thank you for sharing feedback with us regaring your stay at Protea Hotel Clarens.

I am a strong believer in first impressions and it seems that we started off and ended on the right foot. The STAFF are passionate about GUEST service and your review is testament to their ongoing efforts. I will congratulate them on a job well done.

After seeing the sights and a long day on your feet, I am please that we could provide a clean, cosy and comfortable room to recharge your batteries.

I look forward to your next visit.

Kind Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 24, 2013 via mobile

The protea is greatly situated, near all good restaurants, delis and art galleries. Service is great. They have a good selection at breakfast and some snug fireplaces to sit by in the evenings. The swimming pool and deck have great views of the mountains. Would recommend people to stay there.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Clarens, responded to this review, October 16, 2013
Dear Chantelle D

Thank you for posting a review on TripAdvisor.

Our location is certainly beneficial for GUESTS and I am thrilled you took advantage of this. Clarens is full of history and is home to amazing artwork, not to mention the beauty of the natural landscape.

The chefs do their best to provide a wide selection of fresh and wholesome dishes throughout the day, especially when one needs to fill their tanks at breakfast.

I will commend the STAFF on their outstanding commitment to deliver the best GUEST service, which will motivate them to continue their efforts.

We look forward to welcoming you back soon.

Kind Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 8, 2013

I was one of about 80 cyclist and their families to stay in the hotel this past week-end. The hotel managed the group very well and were excellent hosts. Food was good, accommodation/rooms were good and very central to the town. Brilliant views too.

Room Tip: My only comment is that the sleeping pillows are very big. Perhaps ask for a normal pillow at recept...
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Clarens, responded to this review, September 16, 2013
Dear Rob S

Thank you for your positive comments about your recent stay at Protea Hotel Clarens.

My TEAM will be very proud to know that you enjoyed not only your meals with us, but the overall stay. It was an absolute honor to host the cycling group and look forward to welcoming you back next year for the tour.

Kind Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Protea Hotel Clarens

Address: Cnr Main & Van der Merwe Streets, Clarens 9707, South Africa
Location: South Africa > Free State > Clarens
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Clarens
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Clarens 4*
Official Description (provided by the hotel):
Protea Hotel Clarens - Home is where the Art is. The Protea Hotel Clarens is located in the best kept secret in art and culture circles of the Free State. The picturesque village of Clarens is framed by the majestic Maluti Mountains, sandstone cliffs and is in close proximity to the Golden Gate National Park and the mountain kingdom of Lesotho. This artists’ haven is a tapestry steeped in history and rich in legend. Experience a living masterpiece that exudes sheer style, luxury and design. Protea Hotel Clarens blends in with the natural splendour that has inspired artists, eco lovers and tourists who simply enjoy the art of living to explore this tranquil, magical landscape and relax, in style. Take in the breathtaking scenery with sundowners on Protea Hotel Clarens’ terrace, enjoy fine dining or laze away the hours in luxury and comfort. This sanctuary embodies state-of-the-art excellence and service. From adrenalin rushes to cultural expeditions, Clarens offers it all. With an abundance of activities nearby, from San paintings and dinosaur trails to white river rafting and rock climbing; Protea Hotel Clarens’ warm hospitality completes the picture. So whether you plan a romantic getaway, team-building exercise, business conference or African adventure, Protea Hotel Clarens has it all. ... more   less 
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