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Stylsh and Enchanting Home. Perfect Tuscan Retreat

View from one of the terraces of Coppa
View from Main Bedroom
Castiglion Fiorentino
|
Rental Home – 
3 Bedrooms, 3 Bathrooms, Sleeps 6

Reviews from our community

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
bsebastia...
Orange, California
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Breath taking view”
4 of 5 stars Reviewed September 6, 2013 for a stay in September 2012

All of the previous reviews are correct. The place is situated high on a hill with a view like none other. Inside, the furnishings are very nice. Our only complaints were these: there was no working wifi, as we were told, There was no TV at al no less high definition and videos.l (not that we wanted one, but it is listed as an amenity). I am not sure who does the listing but I would say that half of the items listed (ok for the elderly??? NO) There is a long driveway to walk down, no downstairs bedroom. Wheelchair access?? NO. With the exception of the internet, none in our party were concerned about the other items. My husbands business depended on internet, though. Plus I just think that you need to know the truth about the amenities.

3 of 5 stars How easy was it to book the property? 4 of 5 stars How helpful were the directions to the property?
5 of 5 stars How easy was key pickup/access to the property? 4 of 5 stars Overall condition of the property
5 of 5 stars Bedding & mattresses 5 of 5 stars Kitchen & utensils
5 of 5 stars Bathroom cleanliness 1 of 5 stars Other facilities & amenities
2 of 5 stars Service
Liked best: It was a great home and great view.
Liked least: Expecting amenities that were not there
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with pets
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 6, 2013
Hello Joanne

Thank you for taking the time to add your comments one full year after your stay here (September 2012). However, as a travel professional, your comments are very useful.

It is, though, difficult to comment on a visit that happened such a time ago - and, of course it would have been helpful to have dealt with theses issues sooner.

From memory, we had problems with wifi at that time and as a courtesy provided an internet key for your use. This was not entirely satisfactory as the signal strength would not have been perfect. Since that time, a new WIFI system has been introduced using satellite as the source. This is an expensive option, but provides a steady 20 MB of download. As the property is in the country, it is not possible to use telephone services and the previous wifi provider did let us down.

We fully admit the error of the TV being listed as an amenity - it was an over-site and, to confirm, there is no TV in the villa.

Again, an error (remedied some time since) on this listing gave wheelchair access, which is not really practical. However, the villa is suitable for the elderly, by way of stairs, it does have a downstairs bathroom. We do not consider elderly people as being frail, and therefore consider the villa as a lovely place to enjoy the Tuscan countryside.

It is important to focus on the plus points too - I recall you mentioning to me that your stay here was pleasant, comfortable and enjoyable. We were very happy to have had you as our guests here and hope that you will be able to return again one day where you will find a wifi signal that will enhance this experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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A FlipKey verified reviewer
Brussels
5 of 5 stars Reviewed May 20, 2013 for a stay in March 2013
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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WM
IL
5 of 5 stars Reviewed May 3, 2013 for a stay in March 2008
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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KM
KY
5 of 5 stars Reviewed May 1, 2013 for a stay in July 2012
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Interested in this property?
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A FlipKey verified reviewer
Louisville
5 of 5 stars Reviewed April 29, 2013 for a stay in June 2012
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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A FlipKey verified reviewer
NYC
5 of 5 stars Reviewed April 29, 2013 for a stay in March 2013
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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A FlipKey verified reviewer
Chicago
5 of 5 stars Reviewed April 27, 2013 for a stay in October 2012
4 of 5 stars Value 4 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Owner
TuscanCharm - B
Speaks English, Italian
Listed since : Oct 2011
Response Rate: 62 %
Response Time: Within a few hours
Calendar Updated: 8 days ago
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