This is our first trip to Atlanta, upon arriving at the hotel we were greeted by a friendly smiling Natasha Allen who went above and beyond to welcome us to the property and expedite our check-in. When we got to the room we were pleasantly surprised on the size and amenities of the junior king suite. Very reasonably priced. Unfortunately the heat was not working properly in our room and being from florida it wasn't comfortable. One call to the front desk to Reshaunda Johnson (Guest Services Supervisor) was all it took for her to have John from engineering come check on it. He attempted to replace the heating element but unfortunately it still didn't appear to be working. Reshaunda immediately checked on another room across the hall, gave us a key to see if it was warmer for us then offered to have someone help us move our belongings. That it is customer service at its finest! I travel extensively for business and I wish all the hotels I stay at had the same service. Keep up the great work.
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- Also Known As:
- Hilton Atlanta Northeast Hotel Norcross
- Hilton Hotel Norcross
- Hilton Norcross
- Norcross Hilton