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“Ripp off located in another town far from heathrow” 2 of 5 stars
Review of Hilton London Heathrow Airport Terminal 5

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Hilton London Heathrow Airport Terminal 5
4.0 of 5 Hotel   |   Heathrow Poyle Road | Heathrow, Colnbrook, Slough SL3 0FF, England   |  
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Ranked #2 of 3 Hotels in Colnbrook
Certificate of Excellence 2014
Miami, Florida
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Ripp off located in another town far from heathrow”
2 of 5 stars Reviewed October 14, 2013 via mobile

Not even in the airport Heathrow area. Located in an adjacent town that is considred low end. Claim to be close to airport abd terminal 5 and its about 20 minutes from terminals

Charge for transport from and to by buses is around $8 per person per trip
The rooms are overcharged and no facilities included in room

Total rip off don't stay here there are many hotels at airport road close to Heathrow from a fraction of this hotel

  • Stayed September 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, October 15, 2013
Dear ECB47


Thank you for your review. We think your review is unjust and this is why:

1. Amenities:

In our Hilton Guestrooms we offer complimentary WiFi, Super king beds as standard with the Hilton Serenity Bed system, (the largest standard bedrooms within the Heathrow Area), 37" LCD HD TV's with over 100 digital channels plus all the mod-cons you would expect from a new Hilton Hotel.

In addition, all our guests are offered Complimentary Gym and Spa access including steam room, Sauna, Hydrotherapy pool, Salt Grotto and relaxation beds. We also provide 24hr room service facilities.

Within the Hotel we have 3 bars, two restaurants (including the award winning Mr Todiwala's Kitchen) and a Café. We provide conference & banqueting services for up to 1500 people within 13 comprehensively designed meeting rooms and, a business centre with access to printers complimentary 24 hrs a day.

The hotel also boasts 472 Car parking spaces which are monitored 24 hrs a day and set within 13 acres of landscaped grounds.

We are awards winners within our restaurants, hotel facilities and service and just received the Best Employers in Hospitality Award 2013 for the second year in a row. We are leaders in our field and aim to provide excellent hospitality care and service every day.

We make no excuses that the hotel is not attached to the terminal. Indeed the location, directions and instructions of how to get to the hotel by rail, air, road or bus are very clear. We even have a high visibility line on the front page of our website, informing our guests of the Taxi prices if you get a taxi from the rank at the airport. Call the hotel and we can arrange a pick up for you. The hotel is 1.1 miles away from the terminal and this journey takes 7 minutes by Hotel Hoppa bus and less by taxi.

The two hotels linked to airport terminals have a walking journey time of a similar amount (7 mins) and so the perceived benefit of a link-hotel is not as good as you would think.

Other than these we are one of the closest hotels available.

There are no 'Complimentary shuttle buses at Heathrow'. No hotel operates such a service or is indeed allowed to operate such a service. Apologies for this - I know it is very different in the States.

In light of the above, I will continue to take your comments on board but I must point out that your rate bubble rating is highly inappropriate, unfair and misleading to other TA users.

Thank you any way for your review and all the best.

Meredith
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Seaham, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 13, 2013

i stayed at this hotel the night before my Honeymoon. It had nice restaurants and breakfast. The staff at reception were friendly and had good customer service skills. We stayed on the top floor. The room was clean. Would stay here again, if flying from Heathrow.

Room Tip: High Floor.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, October 14, 2013
Dear Darren B

Thank you for telling us you enjoyed your stay - thanks also for telling everyone else.

I hope we have the pleasure of welcoming you back in the near future.

Until then, all the best.


Kind regards


Meredith
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 13, 2013

Just left this hotel and I have to say its one of the best ive stayed in.
My girlfriends and I booked an Enrich Spa package though the Imagine Spa which meant we got a day in the spa with a treatment, lunch, dinner bed and breakfast all for £124.50! And we were not disappointed.
We arrived early (10:30am) and both our rooms were ready (interconnected like i requested), we got a very warm welcome at reception and given our lunch and dinner vouchers! We went to our rooms which were gorgeous, so very very clean, the only negative about the rooms was the hard bed and the fact the mini bar was locked (but I'm sure they would've unlocked it if we asked)!
We then went to the Spa were we were welcome with a warm reception again. We were given our robes and slippers and shown in.
We visited the Gallery restaurant for lunch and Angelo (the head waiter) was soooo accommodating, he was extremely friendly and helpful. I'm a very fussy eater and i asked for
Something that wasn't even on the menu and they happily put it together for me.
We then went back to the Spa were we spent a few hours - the only downside to the spa was the lack of beds around the pool. It was very busy in the spa and there were only 6 beds! The chill out room was very nice though, very very relaxing.
All the staff were really nice and very helpful.
Later at dinner they were yet again very accommodating and helpful. We had a lovely relaxed evening, didnt feel rushed or unwelcome at all.
This morning we went to breakfast at 10:30 (served till 11) and still had lots of choice, fresh everything and very nice. Just before closing aswell we were asked if we would like anything else and they were ok when I said im taking a muffin (freshly baked in house) for later.
Checkout was easy and we got residential parking for £12 which was also a bonus.
Overall a very very pleasant stay, I would definitely recommend to others and stay again myself if we could get a similar package .

Stayed October 2013, traveled with friends
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Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, October 14, 2013
Dear Emmalouc

Thank you for telling us you enjoyed your stay - thanks also for telling everyone else.

I hope we have the pleasure of welcoming you back in the near future.

Until then, all the best.


Kind regards


Meredith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 13, 2013

We used this hotel for a 12 day park and 1 night stay. Ideal location for T5. All went well however be aware the taxi from hotel to terminal is £10 BUT taxi from terminal to hotel is £35! I was caught with this high charge which in reality is an 8 minute transfer. Welcome to the UK!
I noticed later the hotel recommend you call them direct to arrange collection! Bearing this in mind I would use this hotel again, but I would call them for collection from airport.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, October 14, 2013
Dear RSTirrigation

Thank you for telling us you enjoyed your stay - thanks also for telling everyone else.

I hope we have the pleasure of welcoming you back in the near future.

Until then, all the best.


Kind regards


Meredith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 13, 2013

Very good hotel and choice of restaurants. Staff really friendly and only to happy to help. The rooms are large and comfortable. The best heathrow airport hotel by far and will stay again when I next travel. Would recommend

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, October 14, 2013
Dear Jilly92

Thank you for telling us you enjoyed your stay - thanks also for telling everyone else.

I hope we have the pleasure of welcoming you back in the near future.

Until then, all the best.


Kind regards


Meredith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 12, 2013

I have stayed at this hotel twice now before going on holiday flying out from terminal 5 the next day and on both days have not been disappointed.

The hotel is smart, well appointed, has lovely rooms and has very good restaurants on sight.

Each time we have stayed here we have found it to be an enjoyable first night of the holiday. I cannot comment on the breakfast as we on both occasions have been flying first class and therefore chose to eat at the airport lounge instead but I have heared it was very good.

The only two downsides are:

1). It is not physically connected to the airport and is a five minute taxi ride the next day(although they do have a shuttle if you prefer). If you want to be physically connected to the airport go to the sofitel but be prepared to pay double for this privilege.

2). If you are staying in an executive room the lounge stops serving drinks at 8pm. This is a little on the early side and has meant on both stays we were unable to use this benefit. Staying till 9pm like the hilton at gatwick airport would be much preferred.

The minor problems really are minor though and I would thoroughly recommend this hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, October 14, 2013
Dear First_traveller84

Thank you for telling us you enjoyed your stay - thanks also for telling everyone else.

I hope we have the pleasure of welcoming you back in the near future.

Until then, all the best.


Kind regards


Meredith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed October 12, 2013

Having stayed at the hilton multiple times 2 things worth noting. Staff really friendly and they really do look after you. They are happy to help.
Second is Todiwallas the on site indian resturant. Lovely food

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, October 14, 2013
Dear AMCdon786

Thanks for your review

Look forward to seeing you soon and all the best.

Meredith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Heathrow Airport Terminal 5

Address: Heathrow Poyle Road | Heathrow, Colnbrook, Slough SL3 0FF, England
Phone Number:
Location: United Kingdom > England > Berkshire > Slough > Colnbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Colnbrook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Heathrow Airport Terminal 5 4*
Number of rooms: 350
Official Description (provided by the hotel):
1 Mile from Terminal 5 and with excellent connectivity to the M25/M4 Motorways, London and South England. A Hoppa Bus serves all terminals at Heathrow to Hilton London Heathrow Airport T5 for a nominal fee of £4.50 Per person (this is the same for all Heathrow Hotels). We are a Hilton with a generous twist. Award winning restaurants, Bars, Spa and Conference Centre. High speed complimentary wifi throughout the whole hotel. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Terminal 5 Hotel Colnbrook

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