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“Ok for the price” 3 of 5 stars
Review of Hilton London Heathrow Airport Terminal 5

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Hilton London Heathrow Airport Terminal 5
4.0 of 5 Hotel   |   Heathrow Poyle Road | Heathrow Colnbrook with Poyle, Colnbrook, Slough SL3 0FF, England   |  
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Ranked #2 of 2 Hotels in Colnbrook
Virginia Beach, Virginia
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
“Ok for the price”
3 of 5 stars Reviewed February 20, 2013

Very modern (a little too modern for my taste) spacious room
Bed was like sleeping on a rock
Had full English breakfast in the morning and curry in the evening. I really didn't enjoy either meal.
Checkout girl wasn't friendly.
With so many hotels around the heathrow area, I wouldn't stop here again. It is god value however other hotels offer greater level of comfort

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, February 22, 2013
Dear Guest

thank you for your comments and I would relish the opportunity to discuss this further with you.

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,721 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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English first
Luton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 20, 2013

My daughter and I stayed here for a Spa weekend to celebrate her 22nd birthday in February and we were not disappointed. This hotel and Spa is truly worth a visit, is very luxurious and we shall book again the next time we want a relaxing weekend. Every member of staff without exception provided us with courteous and efficient service. Our room was spacious, extremely clean, contemporary (how we like it), and the bathroom was spotless. It even had sound from the TV piped through to it, so it was great to take a bath whilst listening to some music! Hair-dryer, Iron/Ironing Board & Safe all available in the room. Food in The Gallery Restaurant was beautifully presented and delicious, portions were a little on the small side at Dinner but that's not a complaint, just an observation. Breakfast is buffet style and the choice of food was exceptional, from all the usual hot fayre to fresh patisseries, fruit and cereals.
The Spa facilities were wonderful, everything spotlessly clean, very relaxing atmosphere and the staff extremely helpful and attentive, nothing was too much trouble for them.
The Hotel is easy to find, only a couple of miles from J14/M25 and parking is right outside the hotel, so no distances to walk. As overnight guests we paid £12 for parking. We saw regular buses pulling up outside reception which were going to and from the Airport terminals.
We shall definitely visit here again the next time we want a luxurious Spa break, or if we have an early flight, it was absolutely perfect in every way. Thank you Hilton Hotel staff and Imagine Spa staff, you compliment the fabulous facilities and atmosphere of this Hotel/Spa beautifully.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, February 22, 2013
Dear Guest

thank you for your wonderful comments and I am sincerely glad that you were looked after whilst staying with us. We do pride ourselves on the great team and product we have here.

I look forward to your return journey.

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 20, 2013

Check in was quick, and I was impressed with the help we received, especially in comparison to some rude service from front desk staff at the Sofitel Terminal 5 a few days earlier. A few minutes after we arrived in our room we received a phone call to check everything was ok. The room was spacious, clean and modern and there was plenty of parking available. If I need to stay at Heathrow again, I would definitely choose to stay at the Hilton Terminal 5.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, February 22, 2013
Dear Guest

thank you so much for your great comments and we do hope to see you again in the near future.

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 16, 2013

We got the 40% off deal so from the start its a pretty good deal. Got here ok and since we have its been all good. Check in was quick and there is bucket loads of parking. The whole place just feels new and a bit luxurious. We used the hydrotherapy pool and steam. Not crowded at all and again all nice. Rooms are pretty big, bed is massive. Only negative in the rooms.....To many lights and switches!!!!! Had room service, 2 kids meals as we was not really hungry. Huge meals and def not kids meal but only 8 quid each. Very nice mini burgers and fruit kebabs. Shower did the trick at 5 am and refreshes you. Overall loved our night here and if to many lights and switches is all I can find on a negative then I'm chuffed with my choice.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, February 18, 2013
Dear Guest

thank yo for your amazing comments and we look forward to welcoming you back to our hotel.

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
88 reviews 88 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 15, 2013 via mobile

Stayed here in September for a few days. Lovely hotel, with lovely staff, and a lovely atmosphere.

Breakfast was wonderful, as was the room. Very roomy and luxurious!

Definitely will be returning again and again.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, February 18, 2013
Dear Guest

thank you for your great comments!!
We look forward to your return trip and try our Spa and Restaurants?!

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona del Mar, California
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2013

We arrived from New York at 6:00 AM and were due to fly out to Cape Town at 9:00 PM the same day. So I booked a room for two nights - one for the night before we arrived and one for the day of arrival so that we could check in immediately and check out in the evening to connect with our later flight. The price of two nights was very affordable and included a fantastic buffet breakfast. The bed was extremely comfortable and we were well rested and ready for the next leg of our journey. I can't imagine any better way to handle long flights. It made our economy class airfare manageable because we were so well rested and was a lot cheaper than upgrading to business class!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, February 18, 2013
Dear Guest

thank you for your great comments regarding our property.. perhaps try our Spa and Mr Todiwalas Kitchen on your next trip?

Kind Regards
Alex Mosquito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 14, 2013 via mobile

We stayed here for one night. Hotel really classy! Rooms spacious and modern. Complimentry use of Spa pool brilliant. Free Wifi!!! Amazing, we had food in the Gallery Restaurant, lovely atmosphere and lovely food, we will be back!!

Stayed February 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, February 18, 2013
Dear Guest

thank you for your great comments and we look forward to your return trip.

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Heathrow Airport Terminal 5

Address: Heathrow Poyle Road | Heathrow Colnbrook with Poyle, Colnbrook, Slough SL3 0FF, England
Phone Number:
Location: United Kingdom > England > Berkshire > Slough > Colnbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Colnbrook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Heathrow Airport Terminal 5 4*
Number of rooms: 350
Official Description (provided by the hotel):
1 Mile from Terminal 5 and with excellent connectivity to the M25 and M4 Motorways. A Hoppa Bus serves all terminals at Heathrow to Hilton London Heathrow Airport T5 for a nominal fee of £4.50 per person (this is the same for all Heathrow Hotels). We are a 'New Generation' Hilton Hotel, Spa and Conference Center. State of the art technology with complimentary wifi throughout the whole hotel. You will be wowed in all aspects from product to service. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Terminal 5 Hotel Colnbrook

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