We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not very convienent, Not very happy at all...... :(” 1 of 5 stars
Review of Hilton London Heathrow Airport Terminal 5

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hilton London Heathrow Airport Terminal 5 to your Saves list
Hilton London Heathrow Airport Terminal 5
4.0 of 5 Hotel   |   Heathrow Poyle Road | Heathrow Colnbrook with Poyle, Colnbrook, Slough SL3 0FF, England   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Save 33% on Weekend Stays
Ranked #2 of 2 Hotels in Colnbrook
Wiesbaden, Germany
Top Contributor
68 reviews 68 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
“Not very convienent, Not very happy at all...... :(”
1 of 5 stars Reviewed August 14, 2012

This hotel is away from everytihng. Some of the things i did not like.

1. You have to pay every time an amount of 4.50 euros to get back to the airport through the Local Hotel Hoppa.
2. Once you get to the siprort then you have t ride the train downtown, so plan opn another 4.50 euros from terminal 5 back to your hotel.
3. I asked if there was a refriegerator int he room which they said there was. if you remove one thign fomr the fridge it automatically charges your deposit. Everytihg is set so you cannot use it unless you actually drink there rpoducts in it.
4. Very dissapointed overall and i am a Hitlon member.
5. I actually went to the worng hotel first because there is a Hitlon at terminal 4 also. Signs at the airport point you toward Hitlon terminal 4 all the wayaorund nto terminal 5.

Room Tip: Stay at Terminal 4 !!!!!!!!!!!!!!!!!!!!!!!!!!
See more room tips
  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, September 11, 2012
Dear Guest

thank you for your feedback..
I apologise that we were not able to meet your requirements with regards to location and the Hoppa
service, as this service supports all Heathrow hotels other than those connected to the terminals.

I thank you for your feedback regarding fridges and my apologies for the misunderstanding.
I do hope that you will be able to try out the hotel again in the near future.

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,720 reviews from our community

Traveler rating
    901
    562
    173
    48
    36
See reviews for
218
533
137
583
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Guildford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 13, 2012

I stayed here for one night last week and was very pleased with all the facilities and the hotel in general. The Indian restaurant (Mr Todiwalas) was probably the best Indian meal I have ever had.

Rooms were quiet and comfortable with (chargeable) parking just outside the building.

Would recommend!
K Hilder

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, September 11, 2012
Dear Guest
thank you for your feedback and general great comments.

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Top Contributor
123 reviews 123 reviews
12 hotel reviews
Reviews in 64 cities Reviews in 64 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed August 13, 2012

This is a stunning new Hotel, ideal for Heathrow Terminal 5 although we weren't flying anywhere on this trip, we stayed here as part of a coach trip to London for the weekend to visit Buckingham Palace, despite it being a little drive out of London it was worth it. Brilliant breakfast too. Bedrooms clean and very modern. Really recommend.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, September 11, 2012
Dear Guest

thank you for your great review about the hotel. We hope to be able to welcome you back!!

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Top Contributor
50 reviews 50 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 13, 2012

We stayed here recently before an early T5 flight. Our car dropped us at the T$ Hilton, but T5 quickly arranged a courtesy car to collect us. We did not use the facilities, arriving late and leaving early, but the staff we encountered were courteous and helpful. The room was very clean, comfortable and well equipped and perhaps most importantly for an airport hotel, it was quiet. It was also very reasonable (perhaps because it was new?).

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, September 11, 2012
Dear Guest

thank you for your wonderful review. It is so great to receive such amazing feedback.

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed August 13, 2012

Stayed at this hotel to attend a wedding at the hotel. Once you find the hotel, and it is not easy, you should find the following:-
Staff excellent couldnt do enough, no request was too much trouble. Booked an executive room.

Bland rooms, resemble a travelodge on first look. nice lighting, very uncomfortable single chair plus office style chair for working. Basic bedding no luxury touches, cushions or colour. Not a patch on Sheraton "sweet sleeper" beds.

Wardrobe very badly designed with doors that keep malfunctioning (had to call maintenenance twice as doors jammed blocking access to safe) and clothes rail running back to front making clothes dificult to access.

Smart bathroom with separate bath and shower, however no shower attachement in bath so have to take shower if you want to wash your hair!

Cost cutting is refelected in ammenties for one guest only (we were two) i.e one bottle of comp water, one packet of buiscuits etc. Not what you expect from Hilton brand.

Executive lounge was open for compl drinks in the evening 18:00-20-30 with mediocre canapes the breakfast spread is excellent and service to match.

However, apart from the wedding we attended the highlight of the stay was dinner in Mr Toddiwallas Kitchen, the in house indian restuarant.

Excellent quality food with exceptional service, looks expensive but when you see the quality it is very good value. The beetroot and coconut samosas were a sensation as was the tandoori duck and vennison. Portions are generous (we could barely manage two courses) and cost for two without drinks was aprox £70 far less than central london prices for same quality.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, September 11, 2012
Dear Guest

thank you for your feedback which is always much aprreciated.

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Top Contributor
59 reviews 59 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed August 12, 2012

We only stayed here for one night after our flight was cancelled and the spent 10 hours at the airport. The airline finaly decided to put all of us up in a hotel- and this was their choice. The hotel is fantastic and the service matched. They got us checked in very quickly and everything was already organized before we got there. Rooms were ready, they had dinner in the restaurant- just fantastic! The design of the hotel is great, very clean and modern and made the end of an otherwise terrible day a little easier. Breakfast the next morning was delicious an offered plenty of choices. Just a note about the service- there were quite a few of us staying there that night- over 300. When the shuttle came, a member of the staff, I believe named Kris, got all of our luggage on the bus, made sure we all made it on, etc. I don' believe it was part of his job- and we very much appreciated it. Just a really well run hotel. A+

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, September 11, 2012
Dear Guest
thank you for your great comments,they are very much appreciated.

Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Manga Club
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 12, 2012

On a recent trip to USA we stayed overnight at this hotel prior to our flight.
It is an excellent high quality 5 star hotel. Because we are Hilton Honours Card holders we had an executive room with access to the executive lounge.with free drinks and very good breakfast.
The reception treatment, overall service, room facilities and in-room dining were all excellent.
The only negative comment is that we arrived by taxi from Gatwick Airport and the hotel is some 5 miles from Terminal 5; the post code shown on the booking form proved to be inaccurate and the sat nav brought us to still c1 mile from the hotel; we then had to ask for directions in the local vilage. I did point this out to the hotel receptionist, but, if arriving by car it would be wise to ring the hotel in advance and double check the updated/correct post code.
However, this latter point should not put anyone off using this hotel which is oustanding.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review, September 11, 2012
Dear Guest

thank yo ufor your great comments.. they make a world of difference to our team !!
Kind Regards
Alex Mosquito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton London Heathrow Airport Terminal 5? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton London Heathrow Airport Terminal 5

Address: Heathrow Poyle Road | Heathrow Colnbrook with Poyle, Colnbrook, Slough SL3 0FF, England
Phone Number:
Location: United Kingdom > England > Berkshire > Slough > Colnbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Colnbrook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Heathrow Airport Terminal 5 4*
Number of rooms: 350
Official Description (provided by the hotel):
1 Mile from Terminal 5 and with excellent connectivity to the M25 and M4 Motorways. A Hoppa Bus serves all terminals at Heathrow to Hilton London Heathrow Airport T5 for a nominal fee of £4.50 per person (this is the same for all Heathrow Hotels). We are a 'New Generation' Hilton Hotel, Spa and Conference Center. State of the art technology with complimentary wifi throughout the whole hotel. You will be wowed in all aspects from product to service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Priceline, Orbitz, Agoda, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Hilton London Heathrow Airport Terminal 5 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Heathrow Airport Terminal 5 Hotel Colnbrook

Owners: What's your side of the story?

If you own or manage Hilton London Heathrow Airport Terminal 5, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.