Our mistake to come this time of the year when monsoon has left the rest of southeast asia. Just stayed during major tropical depression for 4 nights. Rained 40 straight hours but much rain is normal in October and November--this is the very rainy season here Great property which is hard to get your money's worth in bad weather. Great breakfast buffet, very good fitness center with sauna and steam rooms, excellent spa, and incredible one bedroom villas. Nice welcome cocktail party on Friday nite. Room service was nice--was able to order lunch menu items at nite
Staff was awesome. Rooms are large and opulent. Wi--fi was best of any of 13 five star hotels we stayed in southeast. Fantastic pool area which I was able to enjoy the last day of our stay
Would be great place January to May. They will pamper you and you will get value for your money
Go to Hoi An for dinner to Morning Gloria or Madame Ly's where you can have great food, cocktails and wine for $15-20 a person. Only $7 cab each way
Some things could be improved or cautions to staying here
--very large resort so great distance between rooms and dining and pool. Try to get room closer to everything
--tv did not work most of our stay and when worked very low quality equal to one star resort. Usually we don't watch but in rainy weather tv would have helped
--good movie selection but whole movie system went out during the movie and could not see it to the end
--room is multiple levels so makes trips to and from bathroom dangerous at nite
--no special benefits during 4 day stay during rainy season Probably fault of travel company ICS and not the Nam Hai
--extremely expensive restaurants--excuses given by management in previous reviews just self justification for predatory pricing.
Management needs to go to Metropole in Hanoi and figure how to create an evening atmosphere to keep bar area and informal restaurant packed with happy customers who feel they are getting good value for their money vs having to go to Hoi An for dinner
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