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“So Good We Came Back ...” 5 of 5 stars
Review of The Nam Hai Hoi An - a GHM hotel

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The Nam Hai Hoi An - a GHM hotel
5.0 of 5 Resort   |   Hamlet 1, Dien Duong Village | Dien Ban District, Dien Duong, Hoi An, Vietnam   |  
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Ranked #1 of 1 Hotels in Dien Duong
london
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“So Good We Came Back ...”
5 of 5 stars Reviewed December 31, 2011

I always wonder if places really are as good as I remember them, and fear being disappointed if i return. Not for the Nam Hai - it was every bit as good as we remembered it - in fact, better! We had a pool villa beside the ocean - heavenly! With our own butler beavering away ensuring we had everything we wanted, it was easy to while away the days by the fabulous private pool. Even though on this occasion the weather wasn't great, we had a wonderful time. The villas are simply beautiful - two huge pavillions plus outdoor lounging and eating spaces, all immaculate, graceful, and spacious. The property is huge, so even when they are full you feel like this place is yours and yours alone. The gardens are pretty, and we found an enormous vegetable and herb garden which they use to stock their kitchen.
We took the cooking class in the hotel Vietnamese restaurant - we first went to the market to look around and buy food, then managed to do a fairly good job of making spring rolls (not as easy as they look), lotus root salad, and a local noodle dish, which, if I say so myself, were delicious, simple, and great fun to make.
We ate at both the main restaurant and the Vietnamese restaurant - both were excellent. The Indian food at the main restaurant is great, although ask for more spices if you like it really hot.
All in all, my favourite hotel in the world!

Room Tip: Pool rooms close to the beach are the best.
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,274 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
Date | Rating
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English first
Charlotte, Nc
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 30, 2011

Four Seasons prices with Holiday Inn quality food. We were there for Christmas. The Christmas Eve buffet which was $110 US was very bad. The Waygu steak was so tough we couldn't cut it. While the restaurant manager was pleasant and removed the cost of the steak from the bill, we would much rather have had good quality steak. The breakfast which was included was similarly bad. While I agree that the rooms are beautiful, the multi level is impractical. In the dark at night it is difficult to see the steps. I twisted my ankle falling the first night. Also agree with other reviewers that the weather is terrible in December. For a winter holiday, there are much better places to go at this price. Would definitely not recommend this resort.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, NSW
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 23, 2011

We stayed for 3 nights in a 3 bedroom ocean front villa. The hotel complex is quite spread out which we didn't mind, unfortunately for us the weather was not great.

We had our own butler Duy who was excellent, nothing was a problem and he arranged our transport and activities outside the resort.

We had dinner at both restaurants and the food at each restaurant was very good. The buffet breakfast was also good but I have seen better.

The rooms were superb, you could not ask for anything more luxurious and everything was catered for.

I also used the spa - it was wonderful and in a beautiful secluded location.

We would definitely return and recommend, yes it is expensive but it is not your standard resort.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 22, 2011

The rooms-villas are so utterly beautiful I almost did not want to leave the room. You are about 20-30 minutes from the city and cabs are inexpensive. Our room featured multilevels in a linear fashion. Next to the bed was a sumptious sunked bathtub. On the other side was your entertainment center with an ipod containing music for anyone and everyone. The outdoor shower surrounded by high walls and vegetation was byond words. Only stepped into the indoor shower once. Dining was excellent, infinity pools that overlook the ocean, nice gym and tennis courts. The Spa was world class as was the outstanding staff that seemed to be there just for you. Hard to leave after only 3 nights.

Room Tip: All rooms have an ocean view and if you are far away from the lobby, restaurant or pools they shuttl...
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 20, 2011

The website does a good job of showing its beauty, but its even better in person. We stayed for 4 wonderful nights. We stayed in a villa on the beach- there are so many ways to relax- in the cozy living room, on the private patio, or just walking on the beach outside the doorstep.
The staff could not be any more helpful- from shuttling us around the grounds, to the restaurant staff, cleaning staff, gardeners and spa. We used the gym which was very modern and well stocked with equipment. We ate a delicious breakfast every morning and enjoyed the hotel restaurant's indian cuisine one night for dinner. The hotel shuttle is useful in getting to and from town, but the concerierge will also arrange taxis. We thought we lost our camera en route to Hoi An, and the staff sprang into action to call our airline, driver from the airport and even had the manager come talk to us. We finally located it, but were really happy to have so much help. I hope we are lucky enough to stay there again.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meilen, Switzerland
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 18, 2011

We spent 4 nights in a private pool villa with abutler. And in the Nam Hai 'butler' means butler. He was dediacted to our villa and our needs. He was there when we needed him and gave us our privacy as soon as he did his joib.The villlas and the setting is stunning. E.g. from each Pool Villa you may see the sea from your bed.
The Spa is truly the best I have ever experienced. No wonder they won an award.
Only the quality and presentation of the food could be a little bit better.

Room Tip: If you spend this amount of money opt for the pool villa.
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 13, 2011

My wife and I plus my parents stayed at two bedroom pool villas in December 2011. We booked the "Arts and Culture" package, which included tours to My Son, Hue and Hoi An, breakfast, one dinner, one spa treatment, transport, and a range of other amenities at the resort.

Overall, the villas, the resort and the local tours more or less met expectations and lived up to their billing (not to mention price). However, there were a couple of things that I didn't like which caused me to stop just short of giving the Nam Hai a 5 star rating.



Positives:

Fantastic villas. What you see on the web site is pretty much what you get. Five years since resort opening, the villas are still in great condition. Even by the standards of similar resorts, the area commanded by the villa is huge - there's a private courtyard with a small pond in front; the living room and bedroom / bathroom areas are housed in two separate structures; and the back opens out to the pool which in turn gives direct access to the beach (more on this later though).

Resort activities. Whilst we booked a pretty comprehensive package, the resort provides a wide range of activities on-site - it's impossible to get bored over the span of a few days. In addition to things like the spa, gym and tennis, there are free mini crafts workshops (e.g. kite and lantern making); cooking classes; yoga and self defense lessons; free afternoon tea and evening canapes; just to name a few. There's also a regular shuttle service into Hoi An, and my package also came with free on-demand private car transportation to Hoi An and Danang.

Service ... the hits. As you will see further below, this was hit and miss, but the "hit" parts of it were great. The lead person at the Concierge, Mr. Nguyen, seamlessly took care of all the events and restaurant bookings via e-mail prior to our arrival - all the responses literally came intra-day, sometimes within an hour. The various ancillary services offered by the hotel included with the package, like free transportation, laundry, afternoon tea, etc. are really as advertised - everything was available on demand and left us feeling really "being taken care of."



Unfortunately, there were also some issues:

Villa setup. One thing that really bothered us with the pool villa was the lack of privacy. The pool in the back provides direct access to the beach, and there is no fencing obstructing the view to the pool area of neighboring villas, not to mention the hotel grounds crew walking by at all sorts of hours within yards of our pool. For us this basically rendered the whole concept of an in-villa pool useless. Also, as a matter of personal taste, we found it strange that the living area was completely separate from the bedroom, with no connection between the two and one actually needing to step outdoors to go from one to another. In practice, this left the living area mostly unused during our stay.

Service ... the misses.

i.) The villa included a personal butler, who literally was staffed to the individual villa and had his own mini housing area in a corner of the villa courtyard. Our butler had clear communication issues with English - he is adequately trained to mechanically repeat information about the hotel, but when it comes to us asking him to do things for us, it typically required two to three rounds of back and forth. A couple of times with requests for food, it came late (despite a couple of hours of advance notice), or what came wasn't what we ordered. When we checked out, despite seeing us leave, he turned his back on us and did not come say goodbye - I had to go over to leave him an end-of-stay tip which I almost decided not to do.

ii.) The front desk night staff / operator similarly could not communicate well in English; something as simple as asking our driver to come pick us up half an hour early took five minutes on my mobile phone to sort through.

iii.) Some of the staff behaved very strangely when we asked for two private BBQ dinners - offered by the hotel at USD120+ per head - to be held separately in my parents' and my villa respectively. Three people in a row that we talked to were reluctant to do as asked, and one went so far as to say "this is my recommendation, you should dine with your parents so that you can talk more in a nice atmosphere". ??? We suspect the hotel simply wasn't able to accommodate multiple such BBQ dinners at the same time, but the way the staff handled the request struck us as very off key, and not appropriate for a five-star setup.



In summary, the Nam Hai is a good resort that I still would not hesitate to recommend to people traveling to the Hoi An area. But as the title of my review says ... it falls short of perfect.

Room Tip: Do not choose the pool villa if you are visiting during rainy season, or if you are expecting total...
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Nam Hai Hoi An - a GHM hotel

Address: Hamlet 1, Dien Duong Village | Dien Ban District, Dien Duong, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An > Dien Duong
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Dien Duong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Nam Hai Hoi An - a GHM hotel 5*
Number of rooms: 100
Official Description (provided by the hotel):
Along a seemingly infinite stretch of sand, amidst Vietnam’s richest cultural heritage, a strand of sophisticated, visually striking villas lines the dramatic beachfront. Inspired by 2,500 years of history, The Nam Hai’s architecture and interior design presents a dramatic play on wind and water inspired by ancient feng shui philosophy and the grandeur of the Tu Doc royal tombs of Hue. Explore the nearby UNESCO World Heritage Sites of Hoi An, My Son and Hue with its Buddhist pagodas, royal tombs and historic citadels. Return to our calm, tropical shore on Ha My Beach to relax around three expansive swimming pools, in the spa on a lotus pond, over gourmet Eastern and Western cuisine or in the privacy of one of our 100 private retreats, elegantly finished with Vietnamese lacquer and diaphanous silk, some of which are served by a most attentive butler. ... more   less 
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Also Known As:
The Nam Hai Hotel Hoi An
Nam Hai Hoi An

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