When we first saw our hotel room, we were absolutely shocked. What a HUGE disappointment! We had booked our room through a travel agency called Surf Express in Cocoa Beach, Florida. Apparently this company only arranges trips that include the Terraza del Pacifico because we had asked our travel agent upfront if he was able and willing to help us find a more suitable hotel that would meet our needs, and unfortunately, he claimed to have no other connections and was unable to help. Anyway, if you enjoy paying a couple thousand dollars for a vacation and don't mind staying in a motel 6, then this is a good place for you. However, if you enjoy going on a vacation and desire to sleep in a bed that is nicer than your own at home, then you need to stay elsewhere! The actual hotel room itself consisted of two beds with mattresses from the 1970s. The springs in the mattress actually punctured our skin occassionally as we slept! One of the beds did not have a sheet on it and neither of the beds had a mattress pad. The door to the balcony did not lock, so we put a suitcase in front of it to keep it closed. After taking a shower, the floor was covered with ants! The safe inside the room did not function properly. The furniture was old, stained, and tacky-looking. The pool was dirty. The restaurant food was ok, but a larger selection would have been nice. AND THE LIST GOES ON! Now, there were a few positive things about the Terraza: the front desk clerk, Michael, was friendly and spoke English quite well (most of the other staff members did not, but they tried their best); the hotel is literally on the beach and the ocean view is beautiful; the hotel is right next door to a zipline/canopy tour, which was fun. However, overall, if you're going to Costa Rica and your vacation does not involve surfing, you will not be satisfied staying at this hotel! Basically, if you were to see this hotel, you WOULD NOT stay there!!!
FYI: An air-conditioned taxi ride to the San Jose Airport costs $85. Don't let someone (like a travel agent) overcharge you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.