We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“New upgrades and improvements make Terraza worth a visit...” 4 of 5 stars
Review of Terraza del Pacifico

Save Saved
You added Terraza del Pacifico to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Terraza del Pacifico
3.0 of 5 Hotel   |   3 km south of El Arroyo gas station onthe way to Quepos,, Playa Hermosa 4023, Costa Rica   |  
Hotel amenities
Ranked #3 of 5 hotels in Playa Hermosa
San Francisco
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“New upgrades and improvements make Terraza worth a visit...”
4 of 5 stars Reviewed March 2, 2010

I recently visited Terraza del Pacfico on a site inspection for my travel company. I had been to the hotel several times in the past, and like some of the other reviews, the hotel was run down and needed some attention.

To my surprise and after meeting with Magaly Mora, the new GM at the hotel, she along with her staff have transformed and renovated the hotel with new improvements to the rooms, pool area and restaurant that overlooks the ocean. With a new chef, the cuisine is outstanding and the restaurant atmosphere is clean and inviting.

The entire hotel has been recently painted and the grounds are filled with tropical flowers, new patio furniture and friendly staff ready to serve you.

Many of the rooms now have new beds and flat screen TVs, and from what I gathered, they are working on changing the beds in all the rooms. There is still no chairs on the porches, as that would be a nice addition, and I have recommended it to management.

Overall, this hotel is great value for its location and quality of service. The hotel has gone through a major transformation with improvements and upgrades that are worth a visit.

  • Stayed February 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

112 people have reviewed this hotel

Traveler rating
    26
    19
    24
    21
    22
See reviews for
33
27
2
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 10, 2009

Upon arriving at the hotel, there were no welcoming staff, no one to get our luggages! We had to approach the staff ourselves and ask about our reservation and be checked in!
The room was set an unusual pattern! The two supposedly king beds in the rooms were perpendicular to each other! The blanket on the beds looked dirty/stained. There is a balcony with no chairs to enjoy it! The bathroom is the worse! I had to call them to clean it again, and as you will see in the pictures, it did not help! The beach is not swimmable, and to make matters worse, the pool was dirty! So we had to stay in our room beacause it was so hot outside with no other way to cool off!

Worse of all, I want to talk about " Expediciones Tropicales"!
The worse Tour Company! I thought By having them plan our trip, it would be less stressful, as we have never traveled to Costa Rica! They made our trip more stressful, from the minute we got to the airport! They were more than an hour late in picking us up at the airport! When the representative finally showed up, he never acknowledged the problem, let alone apologize! We had to borrow a cell phone at the airport to call them!
When we got to the first hotel in San Jose, we had to use our cell and hte hotel phone to call them to make sure the rest of our trip was not going to be as inconvenienced and to complain about the incident!
Although i got an apology from one of the representative through email, I was offered no compensation for the stress and inconvenience of waiting more than an hour in a foreign country in the hot mid-afternoon sun of Costa Rica.

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Salvador
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 23, 2009

If you are looking for the hotel advertized on the website, you will not find it. There was no dinner on the beach, no flowers all over the hotel as pictured, and no surf lessons as advertized. There was construction in the pool area and roaches in the room. The staff were very nice for the most part, but Terraza del Pacifico is more of a well-riced city get-away all-inclusive than the tropical paradise/surf house it is advertized to be.

  • Stayed November 2009, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose
1 review
2 of 5 stars Reviewed October 18, 2009

1-They say check in time is at 2:00pm and they gave us the rooms until 5:00pm
2-Service is really bad, if you ask for a cocktail they give you one and then you ask again for the same kind of drink, and they do not have "more"???it happend two times with a different a alcohol
3-The snack are so so, and they just have one kind of food, if you do not like you have to other another thing and they will charge you around $20 plus tax
4-Two days after we left there was a extra charge to my credit card for around $80, so I called the hotel and they toll me that one person did not pay for the rooms?...How can be this possible???if the rooms was already paid?
I will not stay again

  • Stayed October 2009, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
costa mesa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 11, 2009

worst hotel service ever. a/c was broken ,no clean towel,no hot water.made bed without sheet. they chareged someone else`s restaurant bill to our credit.Hotel stuff never made solution.you get much better service from cheap costa rican cabinas.

  • Stayed July 2009
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 22, 2009

Lonely planet said this hotel was "upscale." Boy did they get it wrong. Most of the hotel has no view, the rooms are cramped, the bed is the most uncomfortable bed I've ever had in a hotel and to add insult to this the sheets are paper thin (no mattress cover either) as are the bath towels (we did not get hand towels or wash cloths). The property stinks of sewage, probably no surprise since soon after checking in our toilet refused to flush and no one was available to repair it until the following morning. This is a gruesome hotel that is way overpriced.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 1, 2009

the worst service that may exist in a hotel, the staff can not perform their work in bad shape attention.

please never go there

  • Stayed May 2009, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Terraza del Pacifico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Terraza del Pacifico

Address: 3 km south of El Arroyo gas station onthe way to Quepos,, Playa Hermosa 4023, Costa Rica
Location: Costa Rica > Province of Puntarenas > Playa Hermosa
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 5 hotels in Playa Hermosa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Terraza del Pacifico 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Priceline, Cheap Tickets, Tingo, HotelsClick, BookingOdigeoWL, Despegar.com, Hotels.com and Venere so you can book your Terraza del Pacifico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Terraza Del Pacifico Hotel Playa Hermosa
Terraza Del Pacifico Playa Hermosa
Terraza Del Pacifico Costa Rica/Playa Hermosa

Owners: What's your side of the story?

If you own or manage Terraza del Pacifico, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.