Upon arriving at the hotel, there were no welcoming staff, no one to get our luggages! We had to approach the staff ourselves and ask about our reservation and be checked in!
The room was set an unusual pattern! The two supposedly king beds in the rooms were perpendicular to each other! The blanket on the beds looked dirty/stained. There is a balcony with no chairs to enjoy it! The bathroom is the worse! I had to call them to clean it again, and as you will see in the pictures, it did not help! The beach is not swimmable, and to make matters worse, the pool was dirty! So we had to stay in our room beacause it was so hot outside with no other way to cool off!
Worse of all, I want to talk about " Expediciones Tropicales"!
The worse Tour Company! I thought By having them plan our trip, it would be less stressful, as we have never traveled to Costa Rica! They made our trip more stressful, from the minute we got to the airport! They were more than an hour late in picking us up at the airport! When the representative finally showed up, he never acknowledged the problem, let alone apologize! We had to borrow a cell phone at the airport to call them!
When we got to the first hotel in San Jose, we had to use our cell and hte hotel phone to call them to make sure the rest of our trip was not going to be as inconvenienced and to complain about the incident!
Although i got an apology from one of the representative through email, I was offered no compensation for the stress and inconvenience of waiting more than an hour in a foreign country in the hot mid-afternoon sun of Costa Rica.
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- Also Known As:
- Terraza Del Pacifico Hotel Playa Hermosa
- Terraza Del Pacifico Playa Hermosa
- Terraza Del Pacifico Costa Rica/Playa Hermosa