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“Great value for money” 4 of 5 stars
Review of H10 Andalucia Plaza

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H10 Andalucia Plaza
4.0 of 5 Hotel   |   29660 Nueva Andalucia, Marbella, Spain   |  
Hotel amenities
Ranked #1 of 1 Hotels in Nueva Andalucia
Crawley, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Great value for money”
4 of 5 stars Reviewed September 18, 2013

stayed here with group of friends. Lovely hotel, friendly staff, particularly helpful when we found out a friend of ours was coming to stay for part of the holiday and they provided us with a bigger room to when he he arrived. Not many activities around the hotel, or no form of entertainment. great value for money, modern rooms cleaned everyday.

Location was good - 10/15 minute walk to the marina although we got cabs everyday for around 4/5 euros. Plenty of nightlife including bars and restaurents. Shop within the hotel was very expensive so better off shopping elsewhere and filling up your room fridge. be sure to let reception know you havent used anything from the fridge.

bit annoyed a nice hotel like this did not provide an iron, so we were having to get express ironing service everyday at a cost.

overall i would most certainly recommend this hotel.

Room Tip: I heard from friends the hotel was being refurbished and they got stuck with one of the older rooms...
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 20, 2013
Dear Guest,

I would like to thank you for posting your review in TripAdvisor and let us know your opinion about your stay at H10 Andalucia Plaza Hotel.
It is a great pleasure to note you enjoyed the hotel and the location.

We are sorry about your annoyance but we would like to clarify we only offer an iron when the client needs this service and our own iron-service is closed. In any case, these irons are subject to availability and limited. We apologize if this could cause you any inconvenice.

We would be pleased to welcome you again in a near future and do not hesitate to contact us for whatever you may need.

Best Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,242 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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English first
Northampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 17, 2013

Only had a week at Andalucía Plaza with my husband and 2 of our children (21
&16). We all had a great time! Hotel lovely , food great, staff very friendly. One of the waitresses called Monica sang with the Pianist and other singers most nights. She'd just put her tray down and join in! Very entertaining and beautiful voice! This is not the type of hotel where you have the full on entertainment but more of a chilled vibe and a bit more classy! Can venture out in to Puerto Banus for the night life! Would go back without a doubt!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 20, 2013
Dear Guest,

Thanks very much for taking the time to complete this review and send us your feedback.
It is always great to read that our guests find in our Hotel a great service and nice atmosphere. The staff will be really pleased to read your review so thank you again.

I am lookig forward to welcome you back again in the hotel!

Warmest Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 17, 2013

My partner and I stayed 7 nights commencing 9th September. We had selected the hotel for its location and value for money. We had a double room and it did over look the road but we had the doors closed and air con on so it had no impact on us. Beds were comfortable, everything worked and was very clean.To be honest we spent little time in the room - I don't come to Spain to sit in doors. The pool area was fine and yes the beds are close together but the simple solution is to move them apart, there is a large grass area that you can spread on to. The drinks and food around the pool were excellent in terms of quality and price and the guys staffing this area did a great job. The beakfast was also first class with lots of choice for everyone. Yes the hotel is lively but Marbella is a fun place if you want peace, quiet and tranquility go somewhere else. Overall a good hotel, great location and I'd recommend it.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 20, 2013
Dear Guest,

Thanks very much for having chosen H10 Andalucia Plaza for spending your holidays and for sending us your feedback.
We are pleased to read you enjoyed the hotel, our services and the location.

Hope to welcome you again in a near future!

Warmest Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 17, 2013

Me and a group of my friends stayed at the H10 for the last two weeks of August and had an excellent time. The hotel reception is stunning and the whole hotel décor is beautiful and modern.
We stayed on the 5th floor in a twin room and had no complaints whatsoever. Breakfast was nice every morning and the staff couldn’t do enough for you.
The pool area & bar is kept spotless and there is more than enough sun beds in and out of the shade.

All in all I wouldn’t put anyone off staying here, and I shall be returning next year!

Room Tip: Fifth floor, pool view!
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 19, 2013
Dear Guest,

Thanks very much for your kind words and for taking the time to complete this review. Relly appreciated!
Our guests' opinion are our best tool for improving.

We would be delighted to welcome you again to our hotel

Warmest Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 16, 2013

First impressions where very good. Nice room, (though a bit small with small balcony). Great pool and good food with lots of variety. My partner overheard someone complaining about his repeat visits and the fall in standards and we thought he must be very picky! However, as the days went on, I was starting to agree with him. On the second night, I went to reception to request an iron and ironing board. The staff insisted they did not have one or need one as they offered an ironing service. I didn't particularly want to pay £5 per shirt ironed but relented. She checked with housekeeping and told me it was not possible for this evening. I asked to see the manager. After about 20 minutes, she relented and promised to send an iron to my room. Apparently this is not an isolated case! The food was pretty much the same very night and we would probably upgrade next time, although one of the comments earlier about waiting times in the restaurant is pretty alarming!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 19, 2013
Dear Guest,

Thanks very much for sending us this revies and let us know your comments about your stay in H10 Andalucia Plaza Hotel.

We are sorry if you were not satisfied with our restaurant service but we would like to point that following feedbacks like yours, we increased our variety in the Buffet and our showcooking offers daily 4 different meats and 4 different fishes in adition to different kind of pasta, a cheese corner, salad buffet, hot dishes buffet and a desserts corner in order to improve our service and adapt ourselves as best as possible to our clients' taste.

I would like to apologize if there weren't irons available when you requested. We only offer an iron when the client needs this service and our own iron-service is closed. In any case, these irons are subject to availability and limited.

I would like to inform you that we take note of each and every guest's suggestions and complaints always with the aim of improving.

We are at your disposal for whatever you may need,

Best Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
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Dumfries, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 16, 2013

The entrance to this hotel is beautiful, a vast reception area which is immaculate and modern. On our eventual arrival in our room, (the corridors go on for ever and I thought at one point I was heading for the Portugese border) we found the room to be clean but lacking storage space for a couple who were there for 10 days and had packed accordingly. The balcony was small but adequate and did overlook the dual carriageway from Marbella to Estepona, which all added to the entertainment value as we could watch the sports cars head for the marina for their "see and be seen drive around". The bed was comfortable and the housekeeping girls were friendly. The restaurant was again very elegant and the food was good with lots of choice and we found the staff to be very helpful. The pool area and garden was a bit cramped with so many loungers aroung the pool they were very close together. So all in all the hotel was very nice. Unfortunately some of the other guests did spoil our stay, there were hen and stag parties who were returning to the hotel at 3 and 4 am after clubbing and the noise they made in the corridors by shouting, knocking on doors and generally running about was horrendous, one lady we met had asked to be moved 5 times to try to escape the noise but it seems it was experienced on every floor. So to sum up - nice hotel - nice location - shame about the guests!

Room Tip: If you don't want the dual carriageway outside your window, head for the back of the hotel. To a...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 19, 2013
Dear Guest,

Thank you very much for posting this review in TripAdvisor and let us know your experience at H10 Andalucia Plaza Hotel.
We are pleased to know that you were satisfied with the cleanliness of our rooms, food and beverage services and our staff.
We regret and apologize if some guests didn't respect your rest. Unfortunately we are not responsible about their behaviour but you can be sure that when we receive any complaint we do our best to avoid these manners.
Anyway, we weren't able to find nobody that moved 5 times during their stay.

Hope to see you again in your next visit to Marbella!

Warmest Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrevieja
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 16, 2013

I stayed here on a business trip and loved every minute of it. Everything was really impressive from morning till evening. The staff, the food, the rooms, the entertainment, the spa treatments..............all of it was recommendable. Because it was a business trip, I have no idea what the costs were, but the Director of my company assured me that it was excellent value, so I was impressed.
Good place to stay!!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 17, 2013
Dear Guest,

It is a great pleasure for us to read you enjoyed the Hotel and you were satisfied with all our services, entertainments...
We would be delighted to welcome you again at our Hotel, perhaps on holidays!

Thank you very much for taking the time to send us your feedback.

Best Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Andalucia Plaza

Address: 29660 Nueva Andalucia, Marbella, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella > Nueva Andalucia
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Nueva Andalucia
Price Range (Based on Average Rates): $
Hotel Class:4 star — H10 Andalucia Plaza 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
h10 Andalucia Plaza Marbella
h10 Andalucia Plaza Hotel Marbella
Andalucia Plaza Hotel

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