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“Fabulous” 5 of 5 stars
Review of H10 Andalucia Plaza

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H10 Andalucia Plaza
4.0 of 5 Hotel   |   Urb. Nueva Andalucia | Puerto Banus, 29660 Nueva Andalucia, Marbella, Spain   |  
Hotel amenities
Ranked #1 of 1 Hotels in Nueva Andalucia
Sheffield, United Kingdom
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
“Fabulous”
5 of 5 stars Reviewed September 17, 2013

Me and a group of my friends stayed at the H10 for the last two weeks of August and had an excellent time. The hotel reception is stunning and the whole hotel décor is beautiful and modern.
We stayed on the 5th floor in a twin room and had no complaints whatsoever. Breakfast was nice every morning and the staff couldn’t do enough for you.
The pool area & bar is kept spotless and there is more than enough sun beds in and out of the shade.

All in all I wouldn’t put anyone off staying here, and I shall be returning next year!

Room Tip: Fifth floor, pool view!
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 19, 2013
Dear Guest,

Thanks very much for your kind words and for taking the time to complete this review. Relly appreciated!
Our guests' opinion are our best tool for improving.

We would be delighted to welcome you again to our hotel

Warmest Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,323 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
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Manchester, United Kingdom
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 16, 2013

First impressions where very good. Nice room, (though a bit small with small balcony). Great pool and good food with lots of variety. My partner overheard someone complaining about his repeat visits and the fall in standards and we thought he must be very picky! However, as the days went on, I was starting to agree with him. On the second night, I went to reception to request an iron and ironing board. The staff insisted they did not have one or need one as they offered an ironing service. I didn't particularly want to pay £5 per shirt ironed but relented. She checked with housekeeping and told me it was not possible for this evening. I asked to see the manager. After about 20 minutes, she relented and promised to send an iron to my room. Apparently this is not an isolated case! The food was pretty much the same very night and we would probably upgrade next time, although one of the comments earlier about waiting times in the restaurant is pretty alarming!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 19, 2013
Dear Guest,

Thanks very much for sending us this revies and let us know your comments about your stay in H10 Andalucia Plaza Hotel.

We are sorry if you were not satisfied with our restaurant service but we would like to point that following feedbacks like yours, we increased our variety in the Buffet and our showcooking offers daily 4 different meats and 4 different fishes in adition to different kind of pasta, a cheese corner, salad buffet, hot dishes buffet and a desserts corner in order to improve our service and adapt ourselves as best as possible to our clients' taste.

I would like to apologize if there weren't irons available when you requested. We only offer an iron when the client needs this service and our own iron-service is closed. In any case, these irons are subject to availability and limited.

I would like to inform you that we take note of each and every guest's suggestions and complaints always with the aim of improving.

We are at your disposal for whatever you may need,

Best Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumfries, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 16, 2013

The entrance to this hotel is beautiful, a vast reception area which is immaculate and modern. On our eventual arrival in our room, (the corridors go on for ever and I thought at one point I was heading for the Portugese border) we found the room to be clean but lacking storage space for a couple who were there for 10 days and had packed accordingly. The balcony was small but adequate and did overlook the dual carriageway from Marbella to Estepona, which all added to the entertainment value as we could watch the sports cars head for the marina for their "see and be seen drive around". The bed was comfortable and the housekeeping girls were friendly. The restaurant was again very elegant and the food was good with lots of choice and we found the staff to be very helpful. The pool area and garden was a bit cramped with so many loungers aroung the pool they were very close together. So all in all the hotel was very nice. Unfortunately some of the other guests did spoil our stay, there were hen and stag parties who were returning to the hotel at 3 and 4 am after clubbing and the noise they made in the corridors by shouting, knocking on doors and generally running about was horrendous, one lady we met had asked to be moved 5 times to try to escape the noise but it seems it was experienced on every floor. So to sum up - nice hotel - nice location - shame about the guests!

Room Tip: If you don't want the dual carriageway outside your window, head for the back of the hotel. To a...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 19, 2013
Dear Guest,

Thank you very much for posting this review in TripAdvisor and let us know your experience at H10 Andalucia Plaza Hotel.
We are pleased to know that you were satisfied with the cleanliness of our rooms, food and beverage services and our staff.
We regret and apologize if some guests didn't respect your rest. Unfortunately we are not responsible about their behaviour but you can be sure that when we receive any complaint we do our best to avoid these manners.
Anyway, we weren't able to find nobody that moved 5 times during their stay.

Hope to see you again in your next visit to Marbella!

Warmest Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrevieja
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 16, 2013

I stayed here on a business trip and loved every minute of it. Everything was really impressive from morning till evening. The staff, the food, the rooms, the entertainment, the spa treatments..............all of it was recommendable. Because it was a business trip, I have no idea what the costs were, but the Director of my company assured me that it was excellent value, so I was impressed.
Good place to stay!!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 17, 2013
Dear Guest,

It is a great pleasure for us to read you enjoyed the Hotel and you were satisfied with all our services, entertainments...
We would be delighted to welcome you again at our Hotel, perhaps on holidays!

Thank you very much for taking the time to send us your feedback.

Best Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southampton
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 14, 2013

Just returned from 5 days in the sun with 7 -40 something year old ladies on a birthday celebration. this hotel made our holiday. upon arrival we were allocated rooms without balconies but without no hesitation the management moved us the next day and evan upgraded my friend to a suit as he found out it was her 40th birthday. the rooms, reception ,pool area, gym area ,all without fault and to a high standard. it seems to be the place were groups of ladies or gentleman head for long weekends and we met some great people. in the evening the starting point for everyone in the hotel seemed to be the pool bar, live music and great setting overlooking the pool.friday and saturday night this bar was really buzzing. during the day the food around the pool was lovely and very reasonable prices. On the subjest of food breakfast was also really lovley ( great coffee) such a large selection to chose from if you want healthy or full fat. I really wouldnt hesitate to reccomend this hotel to anyone - a group of friends or a couple looking for a great break away.and just 10 minutes walk from all the action in the port. Excellent holiday thank you H10 Andalucia Plaza.

Room Tip: check you have a balconie room as a few rooms dont have one.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 17, 2013
Dear Guest,

It was a great pleasure reading your comments.
Feedbacks like yours encourages us to continue working and improving each day.
I have shared your review with all the staff and they are pleased to know you had a good experience at our hotel.

Thanks very much for your words and we hope to welcome you again in a near future!

Warmest Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blairgowrie, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 14, 2013

Have just returned from a 10 night stay at this hotel where I had already been two years ago.
The lobby is beautiful and modern, the whole hotel elegantly decorated and immaculately clean.
We had opted for pool view rooms and, also by night, the views are delightful. The bed was the most comfortable I have found in any hotel.
The restaurant serves buffet meals which are varied and especially for breakfast there is a selection of fruit second to none. Next to the buffet there is also a choice of fresh meat and fish which you can watch being grilled to order.
The waiters are hard working, efficient, helpful and friendly and, as usual, a smile wins you many friends.
The after dinner entertainment at the terrace bar was most enjoyable.
Once again the Andalucía Plaza is worth a return visit.

Room Tip: The rooms are in two wings, one facing east, the other west . So it's either morning sun or aft...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 17, 2013
Dear Guest,

Thanks very much for taking the time to complete this review and for sending us your feedback.
Oh behalf of all of us at the H10 Andalucia Plaza Hotel, thank you for your positive comments, which encourage us to continue improving each day.
We look forward to welcome you back again in the Hotel.

Warmest Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 13, 2013

Just returned from a girly week and first impressions great. Entrance lobby etc impressive. Had booked a Junior Suite with privilege service. On arrival no explanation of what our privileges were and had to work it out for ourselves.

Pool area nice but small with sun beds squashed together and certainly not enough beds in the privilege area. Pool bar very expensive

The room was very nice however very uncomfortable beds and maid service very poor. Beds were changed/made every day however floor tiles not cleaned and balcony was so small, only literally wide enough for a small round plastic table and chair overlooking a busy main road. The mini bar within the room was not regularly checked and I took a bottle of water from it on day 3 to discover that it was unsealed as was the other bottle. I spoke with reception and was told they have no control over it. I merely pointed this out to staff in case innocent persons drunk it and it was tap water. For the duration of our 7 day trip these two bottles of water remained in the mini bar and had not been removed or checked. We had to place calls on a daily basis for tea, milk etc and internet access very poor.

Although some staff were friendly there was not enough of them. Every night in the privilege restaurant my friend and I waited over half an hour to be given a menu and on one occasion waited over an hour for a steak that was meant to be well done but was rare. Gave up and ate in the buffet.

Overall the hotel was nice but they seriously need more staff and some that have better people skills. We paid £2400 for a week half board and expected a better service

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_hap, Director de Relaciones Públicas at H10 Andalucia Plaza, responded to this review, September 17, 2013
Dear Guest,

First of all I would like to thank you for sending us your review concerning your stay at H10 Andalucia Plaza Hotel.
Our guests' opinions are our best tool for improving each day.
Our goal is to ensure that every guest leaves the hotel with the most memorable experience and I am sorry that we fell short of that goal during your time with us.
I can assure you I am reviewing your experience with the staff to avoid future issues as this is not indicative of the level of service we aim to provide.

Should you decide to return, we would love to welcome you back.
If I can be of any assistance on the future do not hesitate to contact me.

Kind Regards,
Lucía Pérez
PR Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Andalucia Plaza

Address: Urb. Nueva Andalucia | Puerto Banus, 29660 Nueva Andalucia, Marbella, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella > Nueva Andalucia
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Nueva Andalucia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Andalucia Plaza 4*
Number of rooms: 400
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Also Known As:
h10 Andalucia Plaza Marbella
h10 Andalucia Plaza Hotel Marbella
Andalucia Plaza Hotel

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