We have stayed in over a dozen resorts in the Maldives, from a Maldivian owned and managed B&B to a 5 star hotel, and we are sorry to say this hotel is not value for money. It's a beautiful island, but it is obvious that this hotel is trying to cut everything they can to minimize cost - for example, this is the first resort we stayed where free drinking water is not provided. Guests are forced to buy a 4 dollar bottle water, which is not environmentally friendly given the country's already massive and unsustainable waste management problem. Another apparent area where lack of investment is staff training. They are hopelessly untrained and simply rude. We arrived past the buffet dinner time. Since we had already paid for full board (BTW they make you pay in full before arrival, which makes it impossible for you to leave should do decide to do so) we asked the reception about what that works, and their answer was 'actually it is not our problem'. At first, we got taken aback so much that we did not mean what was meant, but we could not believe a hotel staff talks to clients like this. Then, we were give a beach villa, which provided beach chairs facing our room, not the beach. Actually, there was no place for us to sit on the beach. And their answer was 'actually, we did not promise you beach access.' According to them, a beach villa does not mean beach access. Lastly, when we raised concerns about this, they accused us of not asking for a room change earlier. So it was the client's fault and they even hang up on us! They also had a wrong information that they thought we were already checking out that day, hence too late for asking for a room change. The series of events that happened to us was so beyond our belief that we could not believe we were spending our holiday here.
Apart from the incredibly unprofessional local staff, the staff at the water sports were helpful and professional.
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- Also Known As:
- Thulhagiri Island Hotel North Male Atoll