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“Quiet & Idyllic Retreat” 5 of 5 stars
Review of W Retreat & Spa Maldives

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W Retreat & Spa Maldives
5.0 of 5 Resort   |     |  
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Ranked #1 of 1 Hotels in Fesdhoo Island
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Quiet & Idyllic Retreat”
5 of 5 stars Reviewed May 26, 2013

We spent a week at W Maldives as a couple in Dec 2013. The Ocean Villa was a wonderful experience, with the ability to snorkel off the reef. Ku Nakanelua, the W Insider, made a real difference in the trip with her personalised service and knowledge. Ku also sent us a hello email months after we left the resort. Thanks to Ku, we still enjoy living next to the W Hotel in Singapore. There was some issues with service from the front desk, but Ku sorted it out. Service recovery does matter.

It's a small island, you can walk around it in less than 10 mins. If you like being alone as a couple, water sports, and just chillling out than this is the place for you. If you need lots of activity and people, more than 3 restaurants, than you may have to find a larger island or a much larger resort. Overall, we enjoyed the trip and would come back again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferWMaldives, General Manager at W Retreat & Spa Maldives, responded to this review, May 28, 2013
Hello,

Thank you for heading to the Maldives and choosing W Maldives for your holiday…
I am thrilled to read that Ku made you feel so special, I will pass on the message to her.

Hope to see you soon, and in the mean time enjoy W Singapore.

Jennifer,
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529 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Seoul, South Korea
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 25, 2013

My husband and I stayed W retreat & Spa resort with our HONEYMOON at last November.
The atmosphere and room were trendy, but no more than the photo and our expectation

Food.. were really good. Especially Fire.. BBQ was really great !! probably the best I have tasted ever.

Housereef snorkeling.. was amazing. There were so many beautiful corals and fishes.
Recommend the spot around AWAY SPA.

However, if U are a diver, I strolonly recommend NOT to try diving in this resort.
I had a open water license and my husband didn't.
So he decieded to participate PADI open-water course there.
Dissapointly, the instructor from England (may be his name was Yan?) was a very hostile and unkind person. He continuously treat us with very stubborn and rude manner.
We went to boat-dive because I wanted even more amazing experience than house-reef.
But he brought us the spot just 5 minutes away from the resort and there were no difference with snorkeling at the house-reef.
As a result, boat-diving in Maldives were far poor than those in Austrailia to me, though I spend more than twice money including boat-fee.
My husband was so exuasted and he gave up completing Open water course and the instructor recommended us to change half-course. But we still did not recieve any license card or e-mail from PADI.

If the MANAGER see this article, PLZ LET ME KNOW THE E-MAIL ADDRESS AND PHONE NUMBER OF YOUR DIVE-SHOP.
ALSO, U NEED TO SUPPLEMENT YOUR DIVE-SHOP.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferWMaldives, General Manager at W Retreat & Spa Maldives, responded to this review, May 27, 2013
Hello,

Thank you for choosing W Maldives as your Honeymoon getaway. We are glad that you enjoyed your Retreat and be sure that we will pass your comments to our Chef at FIRE restaurant.

It is disappointing to read that our Diving Center did not live up to your expectations, and I sincerely apologize.

You can contact our Director of Operation at our Diving Center at the below email address, Cristina will assist you.
Downunder, Cristina <cristina.downunder@whotels.com>

We all look forward to welcoming you again.

Jennifer
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Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 24, 2013

Had a great time at W Maldives!

A special Thank you to Ms Ku Nakanelua for making us feel so special!

The resort was beautiful and the views breathtaking!

True to W, the atmosphere was casual yet luxurious with futuristic themes.

I had arranged an impromptu vacation and my regret is the short duration.

The Good:
1) The beauty of the resort
2) Excellent service and staff
3) Sweet Spots (drinks and ice-cream!)
4) Relative lack of insects
5) No screaming/running children

Ms Ku Nakanelua took very good care of us and was very approachable! I am so glad we managed to take a picture together!

I met the GM one night while she was exercising and we had a quick chat before she told me she was the GM.
I had indeed met her when I arrived but she was so totally cool such that I did not recognize her in her sports outfit and thought she was one of the guests!
Truly embarrassing but in a fun way!
If only I had taken a picture with her too!

The Bad:
1) Lack of restaurants. Only 3 (Fish, Fire and Kitchen) and not always open.
2) Small and seems relatively more crowded. Relatively.

I had a particularly bad dinner at Fire the night before leaving and threw up during the meal.
I became unwell during my flight as well and was utterly miserable.

However, the time I spent at the resort remains a great memory.

Thank you again to the staff at W Maldives and a special thank you again to Ms Ku and Ms Jennifer for the excellent vacation!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferWMaldives, General Manager at W Retreat & Spa Maldives, responded to this review, May 25, 2013
Hi Fred,

I am thrilled to read that you had such a fabulous stay at W Maldives. It was a pleasure to talk with you as well, thank you for your comments. I will make sure to share your review with Ku.

I am sorry to read about your experience at Fire, I hope you you're well now.

See you again!
Jennifer
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London, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 24, 2013

My wife and I stayed at this resort for our wedding anniversary. Having spent our honeymoon at the St Regis Bora Bora we had high hopes and expectations of the W @ Maldives.
firstly, Maldives as a whole has a huge commercial drive which is frankly quite annoying as you are confronted with this from the get go. Being someone who likes to get acquainted and accustomed to my surroundings first I find this quite unnerving. This starts at the W reception at the Maldives airport.
Half of our day was spent waiting at this reception as the transport to the resort is done via cost effective sea plane. In our experience this took an hour to arrive. Not a great start to a 5* deluxe and priced resort.
We stayed in a beach room as we had already experienced a premium overwater room at Bora Bora so we wanted a change.
The rooms are very outdated and small. The bathroom is lovely but at 5:30pm everyday you are chocked by the mosquito prevention spray. There is no protection from this.
We were also shocked by the cleanliness of rooms, no effort is made to sweep the floors or to thoroughly clean the rooms. Also our sofa in the outside garden area was filthy and only cleaned when we complained. I got a rash on my back on the 4th day and got the doctor to come to check me out. She said it probably came from the pool in the room as we had rain showers during the night over the last few days - why wasn't it cleaned. She gave me some cream and wanted $10, I told her to put it on the room and it never showed on the final bill.
The people/staff at the hotel are very nice, I was impressed by Steve the GM and the local Maldivian staff, who work really hard and are attentive. The problem with this resort is the skill and creativeness of the staff, there isn't any. There is no touch in elaborating the Whatever Whenever brand and executing this, I simply just didn't get it. The hotel service, creativeness, features and food options are very limited and tired.
The resort is nice but lacks style and youth, it did not live up to our expectation at all and this was sad for us as we wanted this place to be our yearly get away as Bora Bora is very far for us to travel.
In short for the price this did not live up to the hype of the W brand.

Room Tip: If you decide to go here then stay in a water villa as the beach rooms are tired and not well mainta...
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferWMaldives, General Manager at W Retreat & Spa Maldives, responded to this review, May 25, 2013
Thank you for choosing W Maldives for your wedding anniversary. It is disappointing to read that we did not live up to your expectations on this so special occasion.

As you realized, the transportation in the Maldives could be hectic sometimes as Maldives is such a unique destination with very particular transfer options available (ie seaplane or speedboat only).

I am concerned regarding your comments about your room cleanliness as the rooms are serviced twice daily, I will share your comments with our manager in charge, thank you for highlighting this.

I look forward to welcoming you again at W Maldives and many of our other W and St Regis hotels and resorts around the globe.

Jennifer
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Halifax,Nova Scotia
Top Contributor
191 reviews 191 reviews
83 hotel reviews
Reviews in 74 cities Reviews in 74 cities
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed May 21, 2013

We recently spent a few days at the W as part of my 50 th birthday trip.
Our stay was in mid May.I caution anybody wishing to visit during early Monsoon season.The weather may not cooperate and may affect your total enjoyment of the property esp if it affects your seaplane transfers.This almost happened to us and would have been disastrous.
I would visit between end of October and end April to maximize the resorts potential.That way you can enjoy al fresco dining,starry nights and the best conditions for snorkelling.
If you plan on going to such an isolated expensive resort why not maximize your enjoyment.
Overall the resort and staff were fantastic.Amazing that such a beautiful resort can be built in the middle of the ocean on such a small space.We stayed in an over water bungalow and beach house.I loved them both.Great views,decor,open air spaces.It was like staying in paradise.Lots of privacy and well serviced.
The team at the resort worked hard to make sure we were enjoying ourselves always greeting us with a smile.
When we arrived and departed from the jetty there were several staff members present to greet and wave hello/ good bye .Gave us a warm feeling we were amongst friends.
Enjoyed the 15 below bar.Great staff and cool surroundings.
Loved the dinner at Fire.Lots of great food.Too bad we couldn't try everything as it looked amazing.Again staff here was generous esp the chefs.
Fish restaurant was beautiful.Too bad the inclement weather prevented us from eating on the wharf beneath the stars.Instead we ate behind protective plastic.
The food at Fish was overall ok.Our fish entrees were on the over cooked side and the indoors a bit on the warm side.
Kitchen restaurant is where we had wonderful morning breakfasts.Large selection of food daily.
Also had a dinner here which was Asian based and very good.
We had one major issue while at the resort
The matter was handled and resolved quickly but still left a bit of negative/ bitter feeling on my part.
As mentioned on previous review by my travel partner,we encountered a few electrical problems with our first suite.
At first some of the lights weren't working then ALL the lights stopped working.The electrician was quickly sent to repair the lights.It appeared he did until 3 am we were awoken by ALL the lights in the suite flickering on and off as if the spirit of previous guests were paying us a visit.
Needless to say this greatly affected our sleep quality the rest of the night.
Even though the faulty fuse box was replaced the next day we did not receive a sincere apology by any staff member including the manager.We spent a lot of money on food and alcohol.Perhaps a complimentary bottle of cheap wine or even a beer would have been a nice,classy gesture.
For $1600 a night one would expect a good nights sleep and if not then some kind gesture of compensation.
Apart from the above disappointing episode the resort still shines.The staff try very hard to please and a big thank you to Steve for trying to talk to us nightly to make sure we were ok.Also a thank you to our " Hawaiian" friend in the business center who made me feel better when I was worried about my flights the next day.
I def would recommend this place in dry season otherwise maybe in wet season stay closer to Male.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferWMaldives, General Manager at W Retreat & Spa Maldives, responded to this review, May 22, 2013
Thank you for your comments on Trip Advisor. Sorry to read that you were unlucky with the weather during your stay.

We look forward to your next visit at another time of the year.

Thanks again,
Jennifer
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Capetown
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 20, 2013

For many years I have been wanting to go to the Maldives and wow I was in heaven when my favorite hotel W opened up there... wanting to make this a very special occasion, I planned my birthday at the resort. Couldn't have chosen better... from Ku, the W Insider, the million details, the smiles from the wonderful staff, the beauty of the island and corals, wow, I cannot wait to book again!! The villas are simply breathtaking, and actually, we preferred the beach oasis, because you have so much more space and tropical palm trees in your 'garden' and hanging over your pool, plus the beach is 5 meters further, where all fishes are waiting!!

Anyone can contact me with questions regarding the W Maldives; I can only speak highly of this WOW place!! And if you read this and still do visit, wow, I wish I was you!!!

Room Tip: Beach Oasis - 120 - 128 and Ocean, try to have a view of their private hideaway island not close to...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferWMaldives, General Manager at W Retreat & Spa Maldives, responded to this review, May 22, 2013
Hi Peter,

Thank you for celebrating your birthday with us; It is great to read that your stay at W Maldives lived up to your expectations.

We also look forward to your return!

Regards,
Jennifer
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Dhahran, Saudi Arabia
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 19, 2013 via mobile

I had 5 nights, wooow... But, in my opinion 4 nights is more then enough.
Many great reviews, i agree,
Few bad reviews, i did not encounter semilar, they improved
It is a dream relaxation place, ROMANTIC
Only go if you have the budget, get a sea banglo , away from every body including insects, it is a super clean resort.
Get your sun screen
Watch out, 10% service charge is placed on every thing you get their including the room rate , food etc..
Almost 8% taxation, so total of 18% extra on the best rate and total spending you get.
Their free breakfast is phenomenal, worth the package, particularly the freuit corner, do not miss that, never seen semilar any place, fresh juices infront of you... Veraity to every body
You need extra 100$ per person in average per day for snaks and dinner.
Fire restaurant for meat lovers.. Fill up your craving ... Almost 130$ per person, meat and fish and others... Woow
Fish restaurant, nice, tasting menu.
Kitchen for all nice things, i love their burger
Great spa, and other sea activities
Free water and icecreams, cola.. , nespresso machine.. Lots of shots .. Yes yes
Wet bar has hably bubly ... Yes yes yes.
I will come back , when i get the budget again.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferWMaldives, General Manager at W Retreat & Spa Maldives, responded to this review, May 22, 2013
Thank you for choosing W for your escape to the Maldives; great to read that you ejoyed your stay so much!

See you again,
Jennifer
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Additional Information about W Retreat & Spa Maldives

Address:
Phone Number:
Location: Maldives > Alifu Atoll > North Ari Atoll > Fesdhoo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Fesdhoo Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W Retreat & Spa Maldives 5*
Number of rooms: 78
Official Description (provided by the hotel):
Bi-level beachfront and over-water retreats let indoor and outdoor mingle; roofs with peek-a-boo views of the sky and glass-paneled floors that reveal lagoon fauna below. Privacy is paramount - enjoy your own plunge pool, sundeck, and beach. ... more   less 
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Also Known As:
w Retreat & Spa Maldives Hotel North Ari Atoll
w Retreat And Spa Maldives
w Retreat Hotel Maldives
w Retreat Resort Maldives
w Hotel Maldives

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