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“Could be improved” 3 of 5 stars
Review of Brasserie 1

Brasserie 1
Colchester Road | Five Lakes Crowne Plaza Resort, Maldon, England
+44 0162 186 2416
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Ranked #72 of 81 Restaurants in Maldon
Cuisines: International
Restaurant details
UK
Senior Contributor
22 reviews 22 reviews
7 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Could be improved”
3 of 5 stars Reviewed July 6, 2012

The restaurant has been refurbished, and is lovely. The menu provides a good choice and the food is good. However, we ate on a Sunday evening and it was very busy, it took ages ot be served and even longer to receive our food. The food was hot and seemed freshly cooked though. I've previously eaten at a Sunday lunchtime and the buffet is good value for money.

Visited March 2012
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12 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Essex
Senior Contributor
29 reviews 29 reviews
9 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
“Could try harder”
3 of 5 stars Reviewed May 1, 2012

Very busy, buffet uninteresting alright if you like salad. Wine expensive. Breakfast chaotic

Visited April 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
“Ruined Mothers day”
1 of 5 stars Reviewed March 19, 2012

We had a dreadful experience here on Mothers day. They took £25 a head of us on booking our table 3 weeks prior to the day which we paid in good faith. When we arrived we knew there was a problem as they turned a group away saying they were double booked.
We went to get our buffet style starter which was sparse and had obviously been laid out for some time and not replenished. This was bare able but still not great for £25.
When we came to get our carvery roast dinner they had Gammon or chicken breast that had been cooked to replaced the carved Chicken. This is obviously not acceptable, we were told we could leave and have a refund. In this area we would not have got in to any other restaurants at 3.30pm on Mothers day. Not to mention my fiancé being diabetic. We explained this and eventually were offered a main from the A La Carte menu, after receiving the menu the manger tried to tell us we could only have beef stew. Why would you give us a menu?? This he explained was that all they were missing from the Carvery was Beef, not too mention Pork and the proper Chicken not frozen chicken breasts. We argued that not only had he himself given us the menu but isn't steak Beef??? So we would all have steak if we could only choose a beef dish, not beef stew.
After the confrontation he backed down and gave us the steaks but i have never been treated so badly or been so upset in a restaurant before. My mum was welling up and my brothers mother in law was furious. Its was just horrible.
The waiters i have to say were very professional and continued to sever us politely and tried to make the best of a horrible situation. They did try at the end to compensate with free drinks but it could not be made up for.
Had it all gone well i would not have complained nor written a review but i wouldn't have been amazed with what was on offer for £25 a person.
Avoid at all costs on Big event days, they seem to be trying to make as much money as possible with little thought to their customers.

  • Visited March 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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Tollesbury
Senior Contributor
26 reviews 26 reviews
16 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Strong on design but lacking in warmth and comfort”
3 of 5 stars Reviewed December 23, 2011

Finding somewhere to eat out on a Sunday evening is tricky, especially living in the coastal wilds of Essex – so our visit to the Crown Plaza "Brasserie 1" was something of a recce for future occasions. My review focuses upon the eating rather than the hotel experience.
One’s first impression of the hotel is of a rather cosmopolitan scene that could be found in any city of the world, rather than sleepy Tolleshunt D’Arcy – the next sensory experience as the reception door opened was the rather over powering swimming pool aroma, a function no doubt of the linked leisure club pool – and we were not there for a swim!
As we arrived were a bit concerned that we might be alone, but thankfully there were a few couples eating. We enjoyed a warm welcome, seated and handed a menu. It was an attractive selection if rather limited. Our starter of ham hock terrine was pleasant, though nothing to write home about. My main was a 12-hour braise of blade of beef, which was tasty, but I doubted had the quoted time in the cooking, because there were parts of it that required a sturdy knife to cut. My companion had the fillet of Seabass with a risotto, which he enjoyed. The thing that amused us, and by the end of the meal rather annoyed my architect friend was the design of the crockery and flatware, it was very big on design, but not ergonomics. Neil’s fork was from the Uri Gella house of design – it was fashioned to be a large S shape, which when pressure was applied capsized the implement, making it completely useless as an eating iron. And the bowl that our main course was served in was huge, and round, and very deep – it really did require specialised lifting equipment rather than our designer utensils to enjoy the food.
As we finished our main course another friend joined us for pudding – and we all had Bakewell tart, which we thoroughly enjoyed.
So overall: the food was fare, and the price quite high; service was friendly but a little lacking in good knowledge of what they were serving; the beer menu was poor – because knowing what range of beers and lagers were available in nearby pubs, made the drinking experience a bit dismal; the atmosphere was strong on design but very lacking in warmth and comfort. Would I come again: maybe in the summer when its warmer, and there are a few more people to lift the atmosphere.

    • 3 of 5 stars Value
    • 3 of 5 stars Service
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