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“Definitely the Best Hotel in Eldoret and its Suburbs! Highly Recommendable!” 5 of 5 stars
Review of Boma Inn Eldoret

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Boma Inn Eldoret
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Elgon View, off Ramogi Drive | P.O. Box 9208, Eldoret, Kenya   |  
Hotel amenities
Ranked #1 of 5 Hotels in Eldoret
Nairobi, Kenya
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Definitely the Best Hotel in Eldoret and its Suburbs! Highly Recommendable!”
5 of 5 stars Reviewed February 10, 2014

WOW WOW WOW! Travel to Eldoret a lot for business. It was my first time to stay there and everything about the hotel is just fantastic! Kudos to Boma for opening a branch in Eldoret. Makes our stay comfortable. The reception especially Betsy, Joy and Abel receive special recommendation. The breakfast was lovely. The rooms were very comfortable. Keep up the highly recommendable service and maintenance, and you will not go wrong. Worth it!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at Boma Inn Eldoret, responded to this review, February 11, 2014
Dear Mevarvany,

Wow Wow Wow!!!

How impressed we are with your feedback. We are really happy that our product and service offered by my team exceeded your expectations.

I will share the same with Joy, Betsy, Abel and the rest of the team who were at the back of the scene ensuring that all was perfect. Thank you for your comments on our breakfast offer and i promise you that we will endeavor to maintain our service delivery to all our esteemed guests.

We look forward to hosting you at Boma Inn, Eldoret always.


Kind Regards,

Hotel Manager | Boma Inn, Eldoret | P.O. Box 9208-30100

(office) +254 20 3904000 | (cell) +254 719 025 000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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31 reviews from our community

Traveler rating
    16
    12
    3
    0
    0
See reviews for
3
3
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 21, 2014

I decided to visit Boma for dinner last week on Friday and I was amazed by the beautiful hotel. It was late at night and I was unable to see much of the hotel. However, we asked for some hot drinks and it took almost 30 minutes for the waiter to come back. To our surprise, we were given some sachets for chocolate drink instead of a ready drink. We wondered how different this is with a cheap restaurant in town. When it came to dinner time we were directed to a buffet that had been set outside and the food was pretty cold - you wonder why they decided to have a buffet at night given the chilly night weather in Eldoret. There was a DJ also playing some old Lingala music from a cheap music system - it was actually noise and not music. You wonder why the hotel could not use the piped music system to play cool and appropriate music. I am visiting again this weekend to give more assessment.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at Boma Inn Eldoret, responded to this review, January 31, 2014
Dear Philemon,

Greetings from Boma Inn, Eldoret!!!

Thank you for using our services and for your honest feedback.

I wish to apologise on behalf of my team for the poor service. We had done a special dinner for our long staying guests who wanted an outdoor dining experience but definitely it did not meet the expectations of all our esteemed guests like yourself.

We will endeavor to offer the best service as always done.

I do believe that your most recent stay with us was better and request your honest feedback as always.


Kind Regards,

Hotel Manager | Boma Inn, Eldoret | P.O. Box 9208-30100

(office) +254 20 3904000 | (cell) +254 719 025 000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 15, 2014

I stayed at the Boma Inn for 3 weeks in October. I spent six months in Kenya on business and stayed at a number of Premium Hotels. My last previous stay in Eldoret I stayed at a reputable hotel in their premium room but after 6 weeks there the daily call to prayer and the weekend discotheque from a nearby hotel finally eroded my patience....

The Boma was a refreshing change although still a works in progress as I understand it had recently opened. i have nothing of any detriment to add as the service was beyond expectation and the staff were extremely helpful in fact overly for me I didn't require fruits everyday and an evening visit to arrange my bed covers with slippers and cushions :-)

The breakfast and evening meals were varied and plentiful and the Sunday BBQ with music was great. Excellent WiFi an LAN connections in each room with varied TV channels. If I had one comment to make it was being woken up on a SUNDAY morning at 8am because of the hoovering taken place on the floor. I mean cmon couldn't that be arranged at a more convenient time.....!!!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at Boma Inn Eldoret, responded to this review, January 19, 2014
Dear Sir,

Thank you for choosing to stay with us and for posting your honest feedback on this platform.

We are happy that our product and services met your expectations and will endeavor to offer the same to all our esteemed guests now and in the future.

Construction is finally over and now all the services are ready and perfect for our guests to enjoy. I will personally share your comments to my team for the good work they have done so far and for making your stay memorable.

We have adjusted our cleaning schedules after receiving the same complaint on the hoovers and now our guests can enjoy their sleep.

We look forward to hosting you on your future visits to Eldoret.


Kind Regards,

Hotel Manager | Boma Inn, Eldoret | P.O. Box 9208-30100

(office) +254 20 3904000 | (cell) +254 719 025 000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2014

Boma inn is an excellent hotel, equivalent to a five star european hotel.
We arrived at 2200 hrs after a long trip by car , parked it at a secure parking and were still able to have an excellent dinner.
The rooms are very nice and I loved the shower...personnel is very friendly but some of them needs some training..the hotel belongs to the Kenyan red cross, so this is another reason to stay here overnight. Next time in Eldoret, I know where to stay.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at Boma Inn Eldoret, responded to this review, January 14, 2014
Dear Twister,

Happy New Year!!!

Thank you for choosing to stay with us on your recent visit to Eldoret. We appreciate your honest feedback and we will surely work on improving our service delivery.

We are honored by your remarks,' Five star European Hotel' and we will work towards making Eldoret the preferred meeting place within the Western Kenya region.

We look forward to hosting you on your future visits and making Boma Inn, your home away from home.


Kind Regards,

Hotel Manager | Boma Inn, Eldoret | P.O. Box 9208-30100

(office) +254 20 3904000 | (cell) +254 719 025 000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2014

I've stayed at Boma Inn twice, once in November and a second time in December. It's a lovely, welcoming and modern hotel with great food and very comfortable rooms. All the staff are warm and go above and beyond the call of duty for their guests. Hopefully by the time the hotel officially launches there will be wifi and air conditioning in the rooms.

I highly recommend this hotel to anyone visiting Eldoret.

Njeri Lucille Kahara.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

Second time at the Boma inn in Eldoret for lunch and not disappointed one bit. The service is excellent, the staff are uber friendly and the food is just outstanding.

The Boma raises the standards of quality and service in Eldoret and this is most welcome. Looking forward to my next visit.

Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at Boma Inn Eldoret, responded to this review, January 3, 2014
Dear Turgoik,

Happy New Year!!!

Thank you for visiting us once again and sharing your wonderful experience at Boma Inn, Eldoret on this wonderful platform.

I wish to express my sincere thanks for your patronage and assure you of our continued efficient service always.

We look forward to your future patronage.


Kind Regards,

Hotel Manager | Boma Inn, Eldoret | P.O. Box 9208-30100

(office) +254 20 3904000 | (cell) +254 719 025 000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2013

Eldoret finally has a hotel where one can enjoy his stay. The room are modern, very cosy and with a great view (the rooms facing the pool). This was my first time in eldoret and i am sure I'll b heading back to that same hotel. The staff are really friendly and helpful. The food was quite enjoyable. The hotel has a well equipped gym which is something overlooked in most kenyan hotels. I would advise anyone who i going to eldoret to stay there, you won't regret it.

Room Tip: Poolside facing rooms have a better view.
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, General Manager at Boma Inn Eldoret, responded to this review, December 27, 2013
Dear Andrew,

Greetings from Boma Inn, Eldoret!!!

Thank you for choosing to stay with us on your first visit to Eldoret. I am happy to note that you enjoyed your stay and that my team was on point ensuring that your stay was memorable.

We are also happy to have you as one of our brand ambassadors.

Looking forward to hosting you on your future visits to Eldoret.

Happy holidays and a prosperous 2014!!!


Kind Regards,

Hotel Manager | Boma Inn, Eldoret | P.O. Box 9208-30100

(office) +254 20 3904000 | (cell) +254 719 025 000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boma Inn Eldoret

Address: Elgon View, off Ramogi Drive | P.O. Box 9208, Eldoret, Kenya
Location: Kenya > Rift Valley Province > Eldoret
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Eldoret
Price Range (Based on Average Rates): $$
Number of rooms: 68
Official Description (provided by the hotel):
The Boma Inn, Eldoret is the latest addition to the collection of Boma Hotels; the Boma Nairobi, Boma Inn Nyeri and Boma Inn Nairobi (Formerly Red Court Hotel). A luxury inn and spa with an adjoining conference centre offering world class hospitality, once again having every penny of profit funding the KRCS's humanitarian work. This is 'hospitality with a Conscience'. ... more   less 

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