I stayed at this hotel for 4 nights this past week. The front desk staff was friendly upon check in. When I went into the room it smelled a bit funky. Needless to say it was still a nice 1 queen bedroom studio.
On the second morning within being in this hotel I had a housekeeper knock on the door asking if I needed service. I politely said not right now in 20 minutes and she then proceeded to speak loudly and say "I have 24 rooms to clean, I don't have time to go back and forth". I then stated that it was ok that I don't need service just give me some towels. All the towels she gives me smelled as if they were not washed. I also asked for some toothpaste and she said she would deliver them to me underneath my door, but that also didn't happen.
On my last day upon checking out I waited at the front desk with no one in front of me for about 5 minutes. I could clearly see what seemed to be the accountant or manager sitting at a desk doing his own work right in front of me instead of asking if I needed assistance. It wasn't until I coughed that he asked if I needed anything. Then the front desk agent ran up and checked me out.
Now I work at a Marriott myself so I can understand some things, but the housekeeping team of this property need to be a more educated. There was some minor unprofessionalism, but the stay was still nice regardless.
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- Also Known As:
- Towneplace Suites Miami Airport West / Doral Area Hotel Miami