I traveled as a single woman. This was my first trip to Miami and of course, I was a bit nervous being all alone in a city that I was unfamiliar with. I was also staying for 5 days so I was also concerned that I had chosen a good base. I can't say enough nice things about this hotel and the wonderful team of staff there. The staff all went above and beyond, every single time, without fail, to help me, provide me with customer service and to make me feel welcome. I was astounded actually as this isn't a small hotel and they are extremely busy.
The staff work long hours and are dealing with demanding customers continuously. Nevertheless, nothing was too much to ask. If I asked about a local restaurant or shop, they would go out of their way to look up and print out the information I needed. I can't remember all of the names of the many staff members who looked after me and helped to make my stay so pleasant, but two that stood out in my mind were Robert, who is an absolute gem and Nicole, who was so patient and very kind to me. Hector, the shuttle driver, was also wonderful and extremely helpful. The managers who were on duty always impressed me to by mucking in and helping their staff out and really working as a team. They truly work so hard and seem to take a great deal of pride in what they do. OK. Enough gushing about the staff.
The room was as shown in photographs. It had a living room area and bedroom area. It was spacious, clean and comfortable. I used the pool almost daily, which was a great amenity for me. I'm not a big breakfast fan, but the spread was generous and there was a lot of variety. I appreciated the fruit and cottage cheese myself, but they do all sorts of things like french toast and breakfast sandwiches as well as oatmeal, cereal, yogurt and pastries.
Overall, I would highly recommend this hotel. Someone there is very smart at hiring great customer service personnel. For anyone planning to stay in Miami near the airport, if you want to feel welcome and cared for, I can't recommend this hotel highly enough.
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- Also Known As:
- Hyatt Place Miami Airport-West/Doral Hotel Miami
- Miami Hyatt
- Hyatt Miami Airport West
- Amerisuites Miami