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“Cheap Place with Lots of Ammenities - Rooms Need Upkeep” 3 of 5 stars
Review of Candlewood Suites Miami Airport West

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Candlewood Suites Miami Airport West
2.0 of 5 Hotel   |   8855 NW 27th Street, Doral, FL 33172   |  
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Ranked #3 of 6 Hotels in Doral
Cincinnati
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Cheap Place with Lots of Ammenities - Rooms Need Upkeep”
3 of 5 stars Reviewed October 30, 2012

The wife and I stayed here in February 2012 the night before our cruise departed. We had an extremely stressful trip getting to Miami due to snow/ice up north where came from and multiple canceled flights. For an overnight stay, it was okay, but I'd choose to stay somewhere else next time.

Check-In
There was a large group in front of us checking in (appeared to be a soccer team in town for a tournament) and only one front desk staff member to assist, so while I was frustrated at the amount of time it took to check in, I was understanding.

Room
Our first room we went to did not have working A/C. We requested to be transferred to another room, but were told that they were sold out for the night. I pulled out my Priority Club membership card, and the staff member "bumped" someone that had not yet arrived from their room so that we could have working A/C (I feel bad for that person when he/she arrived). The other complaint I have is that since the rooms are mini-suites, they include a kitchenette. This led to the room smelling of burned food from those that had cooked there before us.

Amenities
One nice thing about the Candlewood chain is that they include a "pantry store" where you can pickup frozen meals, Pop-Tarts, sodas and the like and have the charges billed to your room. This is convenient for us since we had not had dinner when we arrived, nor is breakfast offered here in the mornings (presumably because you have cookware in your room).

Location
I bit farther away than I thought - I believe it was a $25 taxi ride from the airport in minimal traffic, and a $40 taxi ride the next morning to the cruise terminal. Next time I'll stay somewhere on the east side of the airport and save money on cab fare.

Summary
I really didn't want to knock this place too hard, but I agree with another reviewer who said that it needs some TLC. But, until that happens, I'd recommend staying somewhere else.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Miranda, Australia
Top Contributor
113 reviews 113 reviews
82 hotel reviews
Reviews in 92 cities Reviews in 92 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed October 11, 2012

I've never stayed at a Candlewood Suite before but if this place is like all of them, I certainly will again. The thing that impressed us about there was how they think of everything - they have complimentary laundry services, a mini shop to make food purchases, a gym, free wifi, and the rooms are fitted out with a kitchen. We were a couple traveling, but this would be a great option for families. The staff were really helpful with everything too. I didn't expect much from here, and as a a result, I was very happy we stayed.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Top Contributor
103 reviews 103 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 7, 2012 via mobile

This hotel is good and in a great area near the airport but need more care. The room was almost clean but not perfect clean. I like the hotel and the staff is very friendly and professional. To the Manager I want to tell him to take more care in the cleaning of the rugs and beds. The air units are outdated and noisy. If I'm in the area again maybe I will stay again, only will depends on the price. This can be a great experience if the hotel change the AC units to new ones and the rooms are better cleaned.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Miami Airport West, responded to this review, October 25, 2012
Dear Abraham R,

Thank you for providing us with a very considerate review and thank you for staying with us. We are delighted that our convenient location worked so well and that you found our hotel staff friendly and professional. I would like to apologize that you had less than satisfactory stay due to the cleanliness of the rugs and beds as well as the noisy air conditioning unit. We are always working to be the best we can be and improve on our level of service. The feedback we received from our guests, like you will help us to accomplish this.

Once again thank you for bringing this to our attention. Hope to see you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2012

my husband and i stayed for 1 day . the room was very nice and clean.
The front staff was very helpful .location if u just going for business was great close to the mall,restaurants and mia. int air port..
if i have to go back i will stay there with out thinking 2 times LOVE IT.Joe the front desk agent was very nice and professional .

MR &MRS Cuomo

Room Tip: rooms close to the front desk
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noblesville, Indiana
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 27, 2012

I stayed at the Candlewood Suites for two nights, for business. It is not the type of hotel that I would walk into and then immediately run away from but, I would prefer not to stay again. The hotel staff is nice and the property/grounds are maintained but the room was outdated and a bit dirty. The beds and bathroom were acceptably clean but there was dirt in the corners of the rooms (especially the bathroom). The kind of dirt that accumulates because the floor does not get thoroughly cleaned. The furnishings in the room, cabinets, tv, carpet, kitchen etc. were old. I did enjoy having the kitchen so I didnt have to go out to eat for every meal. The pool and pool area was shabby and dirty. The hotel is only two floors, the elevator was broken during my stay. I could hear alot of noise from the street, which bothered me because I was alone, I didnt sleep well. The rooms are priced fairly for the quality Just dont expect a 5 star experience.

Room Tip: I am not sure if there is an ideal location and there may be only 2 room types (King or queen and 2...
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central America
Top Contributor
81 reviews 81 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed May 9, 2012

This is the second time I stay at this hotel, the first time, maybe in 2003. I beleive is part of IHC. Sorry to say that the rooms looks like I remember them in my first visit, and they needed an uplift in 2003. The first night took us by surprise, we woke up with bed bugs bites. The bathroom needs repairs. Noisy AA. Good parking espace. The personal is very professional, is close to the airport, and the now city of Doral (known as little Venezuela to latins) is in continous growth. The Hotel is Not bad. Not good. definetly not great. I think I'll wait a few years before I visit them again, maybe this review will receive an answer from the administration saying that they are "just about to make an uplift".

Room Tip: Wait for a renovation before you stay here.
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Miami Airport West, responded to this review, May 24, 2012
Dear MEDTRAV,

Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Thank you,

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Astor, Florida
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 26, 2012

Which is good. At bit dated and showing wear. A redo and all will be well. The staff was very kind and spoke clear English. They went above and beyond when my business associate's credit card was declined, reservation cancelled, reserved at a different rate and the hotel was sold out. I had a few little ants, but in a kitchenette, I wasn't surprised. The area was very safe and reasonably convenient to major roads. I would return to this property.

Room Tip: First floor! Third is smoking. Second, well limited elevator access from parking. If looking for...
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Miami Airport West

Address: 8855 NW 27th Street, Doral, FL 33172
Phone Number:
Location: United States > Florida > Doral
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Doral
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Miami Airport West 2*
Number of rooms: 128
Official Description (provided by the hotel):
Experience the conveniences of a hotel with the amenities and privacy of a corporate apartment truly the best of both worlds. Candlewood Suites Miami, an all-suite hotel with fully equipped kitchens is centrally located just minutes from Miami International Airport with easy access to the City of Doral, Downtown Miami, Coral Gables, Kendall, Miami Springs, and Medley. Whether your visit brings you for business or pleasure, one night or an extended stay, our friendly staff is ready to welcome you with a smile. At Candlewood Suites, we put the amenities where they really count: in your room. Spacious and well appointed, each suite has a fully equipped kitchen complete with microwave, full size refrigerator and dishwasher. Work efficiently at your executive desk with two separate phone lines and complimentary high-speed Internet access. Relax in your recliner while you enjoy your favorite movie from our free CD library. Purchase a light meal or snack 24-hours a day at the Candlewood Cupboard or take a dip in our outdoor heated pool. Our hotel is minutes from excellent shopping and an assortment of dining and entertainment venues as well as US Southern Command, Florida International University and Jackson Memorial Medical Center. We are also convenient to Homestead Speedway, Bayside Marketplace, and Miami (South) Beach. Become one of Facebook fans and participate to win free night and discounts! Candlewood Suites Miami Airport West. ... more   less 
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Also Known As:
Candlewood Suites Miami Airport West Hotel Miami
Candlewood Miami
Miami Candlewood Suites

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