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“Rooms and Location is great. Everything else is TERRIBLE!” 3 of 5 stars
Review of Provident Doral at The Blue Miami

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Provident Doral at The Blue Miami
4.0 of 5 Hotel   |   5300 NW 87 Avenue, Doral, FL 33178 (Formerly Hyatt Miami at The Blue)   |  
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Ranked #1 of 6 Hotels in Doral
Princeton, New Jersey, United States
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Rooms and Location is great. Everything else is TERRIBLE!”
3 of 5 stars Reviewed March 20, 2014

This franchise hotel has the potential to be a great spot. Unfortunately, there is almost no effort put into anything. I walked into the room and thought it was excellent until I noticed wallpaper peeling and a non-functioning bathtub. The cleaning service is fine, but there is no effort put into fixing up the rooms. The food there is a nightmare. Ask for Juan Carlos to drive you places. He is very nice and was the best part of the hotel experience.

  • Stayed March 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, March 30, 2014
Dear Guest,
Thank you for taking the time to share your experience with us. We regret to hear that we failed to meet your expectation, It is and will always be our commitment to provide our guests with a value hotel option and an enjoyable vacation experience. I would love the opportunity to further discuss with you and can be reached at 305-640-6635 or via email at ryan.hendriks@hyatt.com
Ryan Hendriks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Lake Hopatcong, New Jersey
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 20, 2014

My wife and I stayed here from 3/15-3/17 on a Hyatt Stay Certificate. Check in was a breeze and the girl was very friendly. Upon asking her about restaurants she of course recommended 5300 ChopHouse as well as gave me a sheet of paper with all local dining places.
We were in the first building past the lobby, while parking and the outside of the rooms were a bit dissapointing but the rooms more than made up for it! Everything about the room was perfect!

On Check out day we decided to sit poolside and have some cocktails and lunch. Pool area was very nice and the water was warm. There was a bar poolside but not open. I had to go in and order drinks and food. Burgers were delicious and the beers were COLD!

If you can get by the parking and exterior of the building you wont be disappointed!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, March 30, 2014
Thank you for sharing your comments regarding your recent stay.
We are so happy to read that you enjoyed your time with us and we certainly look forward to your return!

Regards

Ryan Hendriks
Director of Rooms
ryan.hendriks@hyatt.com
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2014 via mobile

I am a regular at this property. Cynthia and Meryl at the Front Desk always make my stay great! Alexjandra in the Dining Room is fantastic as well. I'll be back soon. All the rooms are condo style, the pool is always inviting. Good beer and wine selection, very kid friendly.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, March 12, 2014
Thank you for taking a moment of your time to provide us with such excellent feedback. I am Happy to read that you found the service to be spectacular. We have a great staff that prides themselves on providing exceptional service. I hope we can welcome you back to Hyatt Miami at The Blue in the near future!
Ryan Hendriks
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Ponte Vedra Beach, Florida
Top Contributor
102 reviews 102 reviews
75 hotel reviews
Reviews in 62 cities Reviews in 62 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed March 6, 2014

My advice is to save some money and stay elsewhere. The condo style rooms are huge with modern furniture and a nice kitchen. The accolades end there. Even though the Wifi is free, it's basically unusable. The rooms come with only 24 channels and not the golf channel even though it's on one of the most known golf courses in the world. Lastly, it wasn't clean as the carpets were full of hair. If it was $150 a night, I wouldn't complain. At $400, there should be a higher standard.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, March 12, 2014
Thank you for taking the time to share your experience with us. It is through comments like yours that we are able to constantly improve the quality of service that we provide.
We sincerely apologize for the challenges you encountered during your stay at our property and would like to assure you it is not the level of service we aim to provide.
I would love the opportunity to further discuss with you and can be reached at 305-640-6635 or via email at ryan.hendriks@hyatt.com
Should I be of any further assistance please do not hesitate to contact me directly.
Ryan Hendriks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 4, 2014

I stayed at here in late February. Upon check-in, I was upgraded to a large suite which was great but since I was alone, I couldn't make much use of it. The room was excellent, very clean and seemed fairly new with a large bathroom and shower. The bartender in the kitchen was very amicable and I enjoyed the local craft beers but I found a long hair in my dish of gnocchi. Also, when I ordered fried eggs over medium one morning, they arrived with the yolks cooked very hard. Finally, the eggs arrived with the sausages I ordered and potatoes but no small pieces of fruit or slice of tomato or lettuce, which usually comes with a breakfast order of eggs. In summary, the hotel facilities and staff are great but work in the kitchen needs improvement.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, March 12, 2014
Thank you for taking the time to share feedback regarding your recent stay.
We are happy to hear that you enjoyed your guestroom and your time at our property. I will pass along your feedback to the appropriate team members so that we can prevent the same challenges from occurring in the future.
We truly appreciate you taking the time to provide us with feedback and look forward to hosting your stay in the future!
Ryan Hendriks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 4, 2014

We paid almost $300 per night for a suite. The room was like a one bedroom condo, and it was very nice and clean. When my taxi pulled into the hotel property, I was excited because it looked like it was going to be amazing.

The pool is small for a hotel of this size and the hot tub was tiny. It was only big enough for 4 people and the bubbles didn't work. There was a bar at the pool that was never open, and the service out there was not great. The servers from the restaurant came out every once in a while to take orders, but not very often and you had to work hard to get their attention.

The restaurant food and the service is mediocre, at best. It tasted like buffet food.

There's a shuttle that transports people around the property, and the drivers are very nice.





  • Stayed February 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, March 12, 2014
We regret to hear that we failed to meet your expectation, It is and will always be our commitment to provide our guests with a value hotel option and an enjoyable vacation experience. We sincerely apologize for the challenges you encountered during your stay at our property and would like to assure you it is not the level of service we aim to provide. I hope that you will be willing to give us a second chance to provide you with excellent service. Please feel free to contact me directly should you need any assistance planning your next visit, I can be reached at 305-640-6635 or via email at ryan.hendriks@hyatt.com
Ryan Hendriks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 3, 2014

I stayed at the Hyatt Miami at The Blue at the end of February 2014. I was a little concerned because accessing the hotel from the highway was a little rough. The neighborhoods just north of the hotel are commercial and not similar to the atmosphere you would expect a nice resort to be located. I accessed the property from NW 50th street and the hotel is bordered by that road. The check in was very nice and my room was extremely spacious. The only issue was that the carpet was in bad shape in my room and the bathroom tiling could use some TLC. The grout was stained and a little aged. The rest of the room was incredible- very modern decor and lots of nice extras, including a huge living room, kitchenette, and bluetooth stereo with the entertainment center. I was extremely impressed with the size of the space. The bed was remarkably comfortable. There was some noise from the road during the daytime, but it was fine at night.

Room Tip: 2nd floor would have a better view of the course. Higher number buildings are further north and clos...
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, March 4, 2014
Thanks for sharing feedback. Your concerns will be discussed with the Hotel's management team as we strive to meet or exceed our guest expectation.
I hope you will continue to choose Hyatt Hotels and I look forward to another opportunity to welcome you back to the Hyatt Miami at the Blue.

Ryan Hendriks
Director of Rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Provident Doral at The Blue Miami

Address: 5300 NW 87 Avenue, Doral, FL 33178 (Formerly Hyatt Miami at The Blue)
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Doral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Provident Doral at The Blue Miami 4*
Number of rooms: 174
Official Description (provided by the hotel):
Escape to Doral, just 20 minutes west of downtown Miami. Golf fanatics, spa lovers and foodies alike will find just what they're looking for at Miami's ultimate all-suite property, Provident Doral at The Blue Miami. Overlooking the World-Famous TPC Blue Monster Golf Course, our Miami hotel sits on 17 spacious acres and boasts a free-standing clubhouse and amenities galore. Go ahead, indulge yourself. Sunbathe on the pool deck. Pamper your senses at the private spa and gym. Savor al fresco dining in the Florida sunshine at the pool bar. Retreat back to your room, where all of our spacious suites feature full kitchens. When the sun goes down, head to 5300 Chop House and Lounge, our in-house restaurant and bar. Our Miami luxury hotel is characterized by resort-style living and matched by extraordinary personal service. Provident Doral at The Blue is a once in a lifetime experience. Are you ready? ... more   less 
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Also Known As:
Hyatt Miami At The Blue Hotel Doral
Blue Hotel Doral
Blue Resort Doral

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