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“Miami/Doral's Hidden Gem” 5 of 5 stars
Review of Provident Doral at The Blue Miami

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Provident Doral at The Blue Miami
4.0 of 5 Hotel   |   5300 NW 87 Avenue, Doral, FL 33178 (Formerly Hyatt Miami at The Blue)   |  
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Ranked #1 of 6 Hotels in Doral
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Miami/Doral's Hidden Gem”
5 of 5 stars Reviewed March 18, 2013

Checked in by Diana cordially, no big Hyatt "Welcome Back". That evening the front desk staff was not on par to busy being defensive. Had and issue that was taken care of by GM Alex the next day. The extra large suite overlooking the golf course was a plus. This suite has everything one needs on an extended stay, very clean and modern.

The rest of the staff provided great customer service, Meryl Diaz (baby L says hello) should be the face one sees when they check in Hyatt Miami on the Blue, she knows how to provide that great customer service and guest relations, the best so far at any South Florida hotel.

The food at 5300 Chop House is above average for Miami, service is a plus. Special kudos to breakfast server Azucena (means lily flower) and Rolando who works the dinner shift, try to sit at their tables and you will enjoy the food and service.

5300 Chophouse evening Manager Amy keeps the team is great spirits with her professionalism, great job Amy.

Roslene Pierre in housekeeping, thank you for your kind spirit and and great customer skills. You make sure the suite is spotless and enjoyable.

This hotel is run by Alex, who does a great job on keeping it right.

Not much to do in Doral but one can always drive out to Midtown or South Beach and come back to the Blue to relax and listen to the great music by the pool.

Room Tip: Book mid week to get a great room, weekends get crowded. Please don't pull the drapes to open...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, April 29, 2013
Dear Guest,
We are happy to hear you had a great stay with us in March. It sounds like your stay was made especially enjoyable by our friendly and outgoing staff! Our entire staff is always ready and willing to help all guests with any requests or questions. They are trained to meet our high standards of service, and we are pleased to hear you appreciation. Also, our dining options are always ready to impress, and we are glad you and your family agree. I will share your comments with Diana, Meryl, Azucena, Amy, Roslene and Alex. We look forward to seeing you again, soon.
Warm Regards,
Ingrid Brocato
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 17, 2013 via mobile

Once we complained and checked out, the manager had a confrontational attitude. We were discreet when we complained about the bugs and low standard of cleanliness but the manager had no class and even accused us of lying. Rediculous. If you are looking for happiness, cleanliness and class... Look elsewhere...

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, April 17, 2013
Dear Guest,

Thank you for sharing feedback regarding your recent stay with us. We greatly appreciate your comments.

Please accept our apologies for the challenges experienced during your stay. Please note this is not the level of customer service we aim to provide and it is with your comments that we can continously improve. I will pass along your feedback to the appropriate team members so that we can prevent the same challenges from occuring in the future.

Should your travels lead you back to Miami we hope that you would allow us to host your stay.

Warm regards,
Ingrid Brocato
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 16, 2013

This is a nice resort, if you plan on coming for several days & would like to have access to a kitchen. The exterior looks a little worn but the room interior is very upscale. I booked a one night stay, thinking it was close to the airport, for a fly-in & cruise the next day. It started out as a bargain, but the taxi fares quickly nullified that. The staff was exceptional & very courteous.
The only cleanliness issue was the bathtub. It filled with green water & when the jets were turned on, a brown foam appeared. Fortunately, the massive walk-in shower worked well. If I were staying several days, had my own transportation, and wanted a great place to relax in the evenings I would not hesitate to stay here.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, April 29, 2013
Dear Guest,
Thank you for sharing feedback regarding your recent stay with us. We greatly appreciate your comments.Please accept our apologies for the challenges experienced during your stay.Should your travels lead you to Miami in the future we hope that you will allow us the opportunity to host your stay.

If i may be of any future assistance please do not hesitate to contact me directly as I will do my best to assist.

Warm regards,
Ingrid Brocato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
knoxville
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013

What a lovely place! My room is extra large, with full galley kitchen, including microwave, dishwasher and full size refrigerator. Also includes sitting area with couch and chair and dining table and 4 chairs. My first floor room has a magnificent view of the 13th hole of the Doral. The swimming pool area is beautiful. I came here for a conference. The service and the food have been a pleasant surprise. Best part is the staff. They are so nice and helpful, always asking what they can do and how we like the service. There is no sense of the busy traffic and business neater by. Feels like an island resort.

I would definitely recommend this hotel and would love to return with the family for vacation.
The hotel shows a little age, wear and tear but overall a great place to stay.

This place is an oasis in the middle of a bustling, large city. 15-20 minutes from the airport.

Room Tip: The hotel is built along side a golf course, so the walk to restaurant/pool/spa can seem overwhelmin...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, May 10, 2013
Dear Guest,
Thank you for your wonderful review of your stay with us. I would like to thank you for the lovely comments about our property. Working in hospitality, its always quite rewarding to know that our guest have a wonderful stay. It is our goal to provide excellence in customer service and I am delighted to hear that you were treated with great customer service by our highly trained staff. We look foward to hosting your stay in the future!
Warm Regards,
Ingrid Brocato
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 13, 2013

This hotel is right next to the Doral golf courses. Big suite room. Bedroom and living area are separate. I had 2 bathrooms in my unit. One for the bedroom and one for the living area. It had a kitchen so you can cook if you want to. Service seemed good, but I was always out of my room doing something. I never ate at the Chop House at this hotel but some of my friends did and said it was very good. If you are looking for the beach this isn't your hotel. It's a good half hour or more drive to the beach.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, May 10, 2013
Dear Guest,

Thank you for sharing your comments regarding your recent stay. We are so happy to read that you enjoyed your time with us. Looks like you stayed in our deluxe suite, that is personally one of my favorite rooms. I hope that we can have the pleasure of hosting you in the near future and that our staff is able to assist you with any special request that you may have.

Looking forward to your return!

Warm regards,
Ingrid Brocato
Rooms Division Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, AZ
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 13, 2013

Upon arrival the "computers are down". Had no way to look up my reservation or price quoted. Wifi also down the entire stay. Made getting work done difficult - yes there on work related training.
Room was ok, view - there was none to speak of. Parking - no enough spaces for entire hotel.
Room was clean, quite, water was hot and strong, nice towels. Be aware - 3 bedroom suite has no closet, but did have private bath. Seemed like this was ment to be used as a den not bedroom. Would not stay there again.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, April 17, 2013
Dear Guest,

Thank you for taking the time to share your experience with us. It is through comments like yours that we are able to continously improve.

We sincerely apologize for the challenges you encountered during your stay at our property and would like to assure you it is not the level of service we aim to provide.

I would love the opportunity to further discuss with you and can be reached at 305-640-6635 or via email at ibrocato@hyattmiamiblue.com

Should I be of any further assistance please do not hesitate to contact me directly.

Warm regards,
Ingrid Brocato
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 10, 2013

I have a superior double, and its quite possibly the largest hotel room I have stayed in, and I have stayed in a few. You need an intercom to get to the people at the other end. If this was in London, it would be a hotel itself. Ok so you get me " its big". Its also the third stay at this resort, and it wont be my last. The bed is huge, the bathrooms (2) are clean well stocked and have enough water pressure in the shower to render you unconscious. Its amazing that in a state that has a water shortage, that there is so much in my shower. The Kitchen are is clean and the fridge tv and sofa are huge... All in all for the price it is amazing.

Room Tip: Get the top floors of the apartments.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, May 10, 2013
Dear Guest,

Thank you for sharing your comments regarding your recent stay.

We are so happy to read that you enjoyed your time with us. I myself am a big fan of our guestrooms and our suites. They are truly unique and spacious!

Looking forward to your return!

Warm regards,
Ingrid Brocato
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Provident Doral at The Blue Miami

Address: 5300 NW 87 Avenue, Doral, FL 33178 (Formerly Hyatt Miami at The Blue)
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Doral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Provident Doral at The Blue Miami 4*
Number of rooms: 174
Official Description (provided by the hotel):
Escape to Doral, just 20 minutes west of downtown Miami. Golf fanatics, spa lovers and foodies alike will find just what they're looking for at Miami's ultimate all-suite property, Provident Doral at The Blue Miami. Overlooking the World-Famous TPC Blue Monster Golf Course, our Miami hotel sits on 17 spacious acres and boasts a free-standing clubhouse and amenities galore. Go ahead, indulge yourself. Sunbathe on the pool deck. Pamper your senses at the private spa and gym. Savor al fresco dining in the Florida sunshine at the pool bar. Retreat back to your room, where all of our spacious suites feature full kitchens. When the sun goes down, head to 5300 Chop House and Lounge, our in-house restaurant and bar. Our Miami luxury hotel is characterized by resort-style living and matched by extraordinary personal service. Provident Doral at The Blue is a once in a lifetime experience. Are you ready? ... more   less 
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Also Known As:
Hyatt Miami At The Blue Hotel Doral
Blue Hotel Doral
Blue Resort Doral

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