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“Fabulous Rooms!” 4 of 5 stars
Review of Provident Doral at The Blue Miami

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Provident Doral at The Blue Miami
4.0 of 5 Hotel   |   5300 NW 87 Avenue, Doral, FL 33178 (Formerly Hyatt Miami at The Blue)   |  
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Ranked #1 of 6 hotels in Doral
Florida City, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Fabulous Rooms!”
4 of 5 stars Reviewed February 18, 2013

I lived in Miami for a decade, so we new the location well and new that it wasn't close to all the tourist attractions. We loved the great spaces that the room provides and the design and decor is amazing. The included breakfast is pretty good and the restaurant too. We will stay again if we can get it at the same great rate we did on our last trip!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyatt123Doral_FL, Manager at Provident Doral at The Blue Miami, responded to this review, April 18, 2013
Dear Guest,

Thank you for taking a few minutes to share comments regarding your January 2013 stay.

We are so glad to hear that you were able to enjoy our property and had a lovely time with us. I myself am a big fan of our guestrooms and our suites. They are truly unique and spacious!


Thank you again!

Sincerely,
Ingrid Brocato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
New York City, New York
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
239 helpful votes 239 helpful votes
3 of 5 stars Reviewed February 16, 2013

Yes-the rooms are nice and well appointed, but felt unwelcoming and cold due to the minimalist design style. The daily housekeeper was very sweet and did a great job cleaning the room. But there was something about this hotel that depressed me. Perhaps it was the surroundings (industrial park across the street with mainly chain restaurants to choose from down the street) or the pool area (mostly empty with incredibly uncomfortable lounge chairs) or some of the female front desk staff (Nairobi, for ex) who seemed sullen, lacked any genuine warmth, and who did not reliably follow-up when asked to look into certain things for me. (Alex B., on the other hand, was great!). Stayed here using award nights, but don't think I'd ever return as a paid customer. Sorry!

Room Tip: Don't stay too far away fro the main building (buildings 1-4 are best).
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbersier, Sales Coordinator at Provident Doral at The Blue Miami, responded to this review, February 22, 2013
Dear Guest,

Thank you for sharing feedback regarding your recent stay with us.

Please accept our sincerest apologies for the challenges you experienced during your stay.
I would like to assure you that this is not the level of service we aim to provide.

I have shared your comments with our Rooms Division Manager, Ms. Ingrid Brocato who would love to further discuss your stay with you. She may be reached via email at IBrocato@hyattmiamiblue.com or via telephone at 305-640-6635.

Once again, we sincerely apologize and should your travels lead you back to Miami - We hope that you would allow us to host your stay.

Warm regards,
Jessica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Homestead, Florida
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 12, 2013

I was expecting your average suite, but this was way more than expected. Extremely large room. Very spacious, LOVED the closet and drawer space!!! Bathroom was large and roomy. The bed was comfortable, and the living area as well. Nice little kitchenette with appliances more up to date than my own house ;) Will definitely stay here again!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbersier, Sales Coordinator at Provident Doral at The Blue Miami, responded to this review, February 18, 2013
Dear Guest,

Thank you for sharing your comments regarding your recent stay.

We are so happy to read that you enjoyed your time with us. I myself am a big fan of our guestrooms and our suites. They are truly unique and spacious!

Looking forward to your return!

Warm regards,
Jessica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradenton, Florida
Top Contributor
236 reviews 236 reviews
17 hotel reviews
Reviews in 68 cities Reviews in 68 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed February 4, 2013

I think you cannot have it both ways, when it comes to hotels (you can, but it comes at a higher price)... This hotel is located where it is located precisely because it is meant to be an oasis of repose away from the insanity of Miami and Miami Beach. We picked this versus the downtown regency after reading some of the reviews and there was also a Tattoo convention in it the weekend we went (same weekend as Justin Bieber concerts and the marathon!). The hotel is nicely appointed, the gym is nice and clean, so is the pool, the restaurant was an amazing discovery and the rooms are great, think Hyatt Place, just bigger and nicer and better. All of our service requests were met quickly and satisfactorily and the staff, from the management down, was very pleasant. Special kudos to our server, Edwin, who was on point and great during our dinner. Would go back in a flash to have a quiet oasis after running around Miami all day.

Room Tip: There are corner rooms, suites, with a separate entrance/door separating them from the other rooms...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbersier, Sales Coordinator at Provident Doral at The Blue Miami, responded to this review, February 11, 2013
Dear Guest,

Thank you for taking a few minutes to share comments regarding your January 2013 stay.

We are so glad to hear that you were able to enjoy our property and had a lovely time with us.

I will certainly share your comments about Edwin with our Food & Beverage Director as they are greatly appreciated.

Thank you again!

Sincerely,
Jessica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 28, 2013

We stayed at the Hyatt Miami at the Blue from November 7th to the 12th, 2012. Upon our return to our hotel room after dinner on the 11th, we realized that a new shirt we had purchased earlier that day was stolen from on top of our suitcase where we left it. When we notified the hotel staff, we were told that an investigation would be done and they would follow up. After SEVERAL calls and e-mails to both the customer service line and directly to the hotel, we are still trying to have the matter resolved (compensation for the lost shirt). It is now January 28th, 2013. We get excuse after excuse saying that a check is being sent to us (that was almost a month ago). This is by far the WORST service I have ever received at any hotel I've stayed at. Save yourself the trouble and headache that we had and just stay somewhere else.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 24, 2013

We stayed at this hotel after getting off a cruise ship early Saturday morning. After arriving at the hotel early, around 10.00am we were told our King room was not available, but a Queen room was, on saying we would prefer to wait for our King room we were promptly told check in was at 4.00pm. Is it just me or is check in getting later and later? So we went for breakfast in the restaurant and then wondered out to the pool area and sat in the recliners to wait, they were possibly the most uncomfortable pool lounges ever, not the best pool area. A medical situation then occured with my husband and we needed to locate a clinic, the reception person gave us some information, but was certainly not friendly or accomodating. After returning from the clinic, well after 4.00pm our room was ready. Without a car, we needed a ride to our room and the bellman was very friendly and accomodating. The rooms are very large, modern and clean. After being in our room for about half an hour we recieved a call confirming our check out the following morning. The hotel is in an industrial area and I would not reccommend it at all. There is NOTHING around the hotel, and unless you golf I would not reccommend staying here.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 23, 2013

The hotel room was spacious and so was the bathroom with its own wall TV! There is a mini kitchen with a massive fridge that dispenses cold water and ice. Unforntately, the ice machine in our room wasn't working so one had to open the freezer to get them. The ice and water area needed a good clean.
Housekeeping was good but neglected to replenish cream and sugar when we checked in so couldn't have any coffee and the next two days forgot to supply us with tea!
A nice and quiet place to stay but one has to be aware that free parking means that on some night, it's not easy to find a park near your building.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbersier, Sales Coordinator at Provident Doral at The Blue Miami, responded to this review, January 31, 2013
Dear Guest,

Thank you for sharing feedback regarding your recent stay with us. We greatly appreciate your comments.

Please accept our apologies for the challenges experienced during your stay. Please note this is not the level of customer service we aim to provide and it is with your comments that we can continously improve. I will pass along your feedback to the appropriate team members so that we can prevent the same challenges from occuring in the future.

Should your travels lead you back to Miami we hope that you would allow us to host your stay.

Warm regards,
Jessica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Provident Doral at The Blue Miami

Address: 5300 NW 87 Avenue, Doral, FL 33178 (Formerly Hyatt Miami at The Blue)
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Doral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Provident Doral at The Blue Miami 4*
Official Description (provided by the hotel):
Escape to Doral, just 20 minutes west of downtown Miami. Golf fanatics, spa lovers and foodies alike will find just what they're looking for at Miami's ultimate all-suite property, Provident Doral at The Blue Miami. Overlooking the World-Famous TPC Blue Monster Golf Course, our Miami hotel sits on 17 spacious acres and boasts a free-standing clubhouse and amenities galore. Go ahead, indulge yourself. Sunbathe on the pool deck. Pamper your senses at the private spa and gym. Savor al fresco dining in the Florida sunshine at the pool bar. Retreat back to your room, where all of our spacious suites feature full kitchens. When the sun goes down, head to 5300 Chop House and Lounge, our in-house restaurant and bar. Our Miami luxury hotel is characterized by resort-style living and matched by extraordinary personal service. Provident Doral at The Blue is a once in a lifetime experience. Are you ready? ... more   less 
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Also Known As:
Hyatt Miami At The Blue Hotel Doral
Blue Hotel Doral
Blue Resort Doral

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