My family of 4 had a very bad stay and definitely will not recommend this hotel to anyone. We have often stayes in Best Western hotels, and this is for sure the worst one and does not live up to their normal standard. 3 months in advance we had on Best Western own website booked a non-smoking room with 2 double beds. We ended up with the most stinking smoking room and 1 king sized bed and a sofa bed we had to do ourselves, so not at all what we had booked so long in advance. The hotel could only offer us another non-smoking room with 1 double bed and 1 roll in bed, but since we were 4 people it was not an option! The size of the room was fine. If we had not arrived so late (which we had warned the hotel about when making the reservation), and had 2 young children with us - we would have left immediately and found another hotel. The breakfast was only OK
I was later asked for a review by Best Western and based upon my bad review I have received an email where they are apologising, but also making excuse that some guests had stayed longer so they could not ask them to move rooms. So please be aware that you cannot trust your bookings with Best Western hotels.
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- Also Known As:
- Best Western Miami Airport West Inn And Suites
- Best Western Miami Airport West Hotel Miami
- Miami Best Western