I just returned from a 4 night stay at this hotel . I made my reservations months in advance and received a comfirmation that all would be as reserved; However upon arrival, which was late in the evening, I find that they don't have my reservations. I was traveling with 3 other ladies, two which were handicapped and myself. They say they are sorry but will have to do something different that what was reserved. They told me they had one room with two beds which I gave to my two companions who were handicapped and they gave me a tiny room with one bed, dbl, and a sofa couch. I took this because we were so tird. The next day I wanted a new room but they told me they couldn't do that. The elevators didn't work properly, two floors were completely closed off for renavation and very few even spoke English. We had no room cleaning unless we stayed for a week and if we requested it we had to pay for it. We had no clean towels delivered and if we wanted them we had to go to the check in to get them. The staff at the front desk was friendly but the other staff said no savy english. We even had to carry out our own trash.
This hotel was recommended by Shell Time Shares. When I complained they said it wasnt their fault we didn't get the right room and would do nothing to off set my points. What a rip off.
I was very disappointed with the hotle and Shell
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