The hotel is actually nice with fresh modern decor that I like. There is a 24 hour 'pantry' where you can grab drinks, fruit and snack and charge to the room with a lot of convenience. The room itself is bright and large with a Large flatscreen that has good enough selection of channels.
However, these are all dwarfed by the poor front desk service. The crew is young but not big on customer service. I get the feeling that they run the place like a dorm.
When I arranged for 'go green' for a couple of days I ended up not having any housekeeping at all. Had to call them everyday to ask for housekeeping, despite them saying that their system correctly had my 'go green' only select days. I don't know whether this is the fault of the housekeeping staff or the front desk. But as a guest it was really uncomfortable coming back to an unmade room when expecting otherwise.
Even worse was my experience with the airport transfer. Because I have an early morning departure, I made sure to arrange the airport transfer in advance. On the morning itself, it seems that the front desk on duty called for the airport transfer only when I enquired why my pickup is not already there! Guess I was lucky the driver was available and I managed to get transport in the end.
The biggest peeve, however, is the shower. The water pressure was really poor. It has one of those rain shower head which only provided a light drizzle at best.
- Official Description (provided by the hotel):
- The Aloft Doral hotel makes travel fresh and fun, with bold modern design, bright social spaces and a spirit of adventure - perfect for travelers who want unique experiences. Aloft has a variety of features like grab & go gourmet, a thriving bar scene, free WiFi and a cool concierge - each ideal for today's active lifestyle. At Aloft, energy flows and personalities mingle in free-flowing, no-walls/no-limits space. ... more less
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