I was pretty disappointed in this hotel. I travel regularly for business and I have the opportunities to stay in many different types of hotels, and I can honestly say that this, my first experience in an Aloft, was one that makes me never want to go to another Aloft hotel.
It started with a requirement for a completely excessive deposit that no one told me I would need to have... when using a credit card, that is not something I typically experience. No one was able to explain to me a) what the amount of the deposit was and b) why it was needed (other than some lame explanation about 'incidentals').
From my room having no washcloths at all, to the ironing board being impossible to find, to the cheap and basic materials for decor, I found so many things to be annoying and cheap about this hotel. The room felt like a cement cube with carpeting all over the walls and floor and a bed in it.
The staff is casually dressed, which is fine for the vibe, but they still work at a hotel and they still need to act professionally! At breakfast time, I watched nearly 8 workers stand around and hang out in the lobby, one of which actually impeded my ability to get my bill and check out.
I watched the breakfast server lady take someone's plate before they were done eating, and the customer got very upset. She also brought my breakfast to me all the way across the lobby with no silverware. I also witnessed business travelers complaining about how their bills were itemized, with no solution from the desk staff. I was so unimpressed, and "disappointed" was the only word I could think of when I left.
- Official Description (provided by the hotel):
- The Aloft Doral hotel makes travel fresh and fun, with bold modern design, bright social spaces and a spirit of adventure - perfect for travelers who want unique experiences. Aloft has a variety of features like grab & go gourmet, a thriving bar scene, free WiFi and a cool concierge - each ideal for today's active lifestyle. At Aloft, energy flows and personalities mingle in free-flowing, no-walls/no-limits space. ... more less
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