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“Stylish and comfortable” 4 of 5 stars
Review of Aloft Miami Doral

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Aloft Miami Doral
3.0 of 5 Hotel   |   3265 NW 107th Avenue, Doral, FL 33172   |  
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Ranked #6 of 6 hotels in Doral
Atlanta, GA
Top Contributor
79 reviews 79 reviews
23 hotel reviews
Reviews in 39 cities Reviews in 39 cities
42 helpful votes 42 helpful votes
“Stylish and comfortable”
4 of 5 stars Reviewed February 26, 2014

Stepping into the lobby on a weekend evening certainly does feel more like you have entered a W in a more urban location than a smaller hotel that is literally on the edge of Miami. The location is not the most convenient (even from the airport its a bit of a trek) but it is a stylish comfortable place to stay at a reasonable price. The staff at the front desk was friendly and accommodating.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 people have reviewed this hotel

Traveler rating
    76
    38
    6
    4
    11
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40
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Douglas, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 18, 2014

Checked in near midnight after cancelled flight north...Front desk very efficient. Room very nice, modern with all the hookups you could need. Even though my room faced a busy highway the room was quiet. Many choices with breakfast buffet. Francine (front desk) went out of her way to make sure we were taken care of for our delayed flight late that night. She was also helpful in investigating activites to enjoy in the surrounding area before we had to leave for night flight.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aloftmiami, Manager at Aloft Miami Doral, responded to this review, February 21, 2014
Hello Jeanette,

We are so glad you took the time to review Aloft Miami Doral. It sounds like you experienced the great service we strive for. We are so glad that we could meet your needs! I will make sure to pass on the comments to Francine. We hope you will be back in Miami again soon so that we may host you again. We always love to see a familiar face!

Sincerely,
Valentina Serna
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
266 reviews 266 reviews
206 hotel reviews
Reviews in 174 cities Reviews in 174 cities
723 helpful votes 723 helpful votes
5 of 5 stars Reviewed February 17, 2014

I had an extra day before a 3-day conference in Fort Lauderdale, so I stayed the night here before heading out on the Tamiami Trail to the northern Everglades NP. The decor is very hip and modern, without sacrificing on function. The room was very quiet. No earplugs needed (no outside/airport noise, nor any noise from the hallways or rooms). The buffet breakfast was similar in quality/function to those of Hampton Inns or Holiday Inn Expresses, although it's not generally included, unlike at Hampton Inns or HIX's. The parking is free and not particularly difficult. The bar is open until midnight. The bathroom is door-less, but that didn't bother me. The internet worked swiftly. I'm not sure why this hotel is where it is, since there doesn't seem to be anything nearby. It is convenient to the Tamiami Trail and the Florida Turnpike, so I guess it would appeal to someone, like me, who comes in on an evening flight and is heading somewhere else the next day.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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aloftmiami, Manager at Aloft Miami Doral, responded to this review, February 21, 2014
Hello lebelgo,

Thank you so much for taking the time to review your most recent stay with us. We know that prospective guests appreciate it as much as we do. We are always appreciative of our guest feedback and look for ways to continuously improve. Thank you again, please let us know if there is anything we can do for you in the near future.

Sincerely,
Valentina Serna
Salesmanager@aloftmiamidoral.com
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Panama City, Panama
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 31, 2014

My wife and I spent a week at the ALOFT in Doral, around Christmas. Overall, we were very pleased. Free Internet, very nice rooms, an excellent breakfast (guests from other hotels choose to have breakfast there!) and a very relaxed ambiance. At 64, I'd love to be called a pretty cool guy, but I guess I went over the age limit... nonetheless I felt very much at ease. The service is not excessively formal, but always friendly. Don't expect to get the level of service you'd get at a W, but you need to consider the difference in price. To be totally frank, some have complained of a less-than satisfying front desk experience - during the night - and I must have stumbled upon the same individual: I was not happy and requested to talk to the manager. I was told he was traveling outside the country, but they gave me his card, so I sent him an email. For the record, his name is Claudio Bono. Within a few hours, he sent a heartfelt message and took corrective action immediately. My advice, which applies to issues with any hotel in the world, would be to contact the manager first and write comments only after he has a chance to react. Claudio's instant and effective reaction convinced us that he puts a high value on customer service. We'll be back in a month for another four day stay!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 25, 2014

After seeing the rooms in the hotels website and knowing the chain, we decided to stay there: very nice rooms and for my shopping needs, it suited me just fine. After a day of traveling by plane, and then running errands until very late at night, I arrived for a late check in and got greeted by the rudest front desk manager ever. Not only was she rude, but patronizing as well and told me that I had to wait for half an hour to get my room. And to my disbelief when I asked for the reason I had to wait, she scoffed and told me that this was standard practice for hotels throughout the world. I have travelled before, have arrived even later than what I did here in this hotel and not once had I encountered this anywhere else, much less have I gone through such an unpleasant experience with somebody who should be polite, customer oriented and have a minimum degree of empathy. I even asked her to please not continue being rude, since not once had I been rude to her even after the way she treated me and to consider that I was I was a tired guest arriving late at night. And even after all that, she kept being rude, shaking her head and had the nerve to put her finger on my face. I am still very tired, but I needed to post this review because that's how indignant and dissapointed I feel.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aloftmiami, Manager at Aloft Miami Doral, responded to this review, January 31, 2014
Thank you for your feedback regarding your stay with us here at the Aloft, as it helps us improve our service for future guest. Please accept my sincere apologies for your negative experience at our hotel. The delivery of outstanding customer service is extremely important to us, and I am disappointed that we failed to meet your expectations. Rest assured that we have communicated to all of our departments the areas of opportunities we have. Again, I truly apologize that your experience with us was not to your full satisfaction and that you were not able to get the rest you needed during your stay with us. We would love the opportunity to make it up to you and your family. Please feel free to contact me at your earliest convenience, so that we may guarantee that you have a pleasant experience in the future!

Sincerely,
Valentina Serna
Sales Manager

Valentina.Serna@aloftmiamidoral.com
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Antwerp, Belgium
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 15, 2014

We just stayed here one night, in between flights from Europe to BVI. We arrived late and checked out early. The hotel is lovely, clean, modern, very nice staff. There was a party going on in the lounge. If I hadn't been exhausted (by that time we had been awake for over 20 hours), I'd have participated. Yes, I could hear the music in our room, but I have really good hearing and it wasn't loud enough to be disturbing. Staff was very helpful, took care of cabs, early checkout etc. I'd stay here again.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aloftmiami, at Aloft Miami Doral, responded to this review, January 23, 2014
On behalf of the entire team at The Aloft Miami Doral, thank you for sharing the details of your recent visit to our hotel on TripAdvisor!.

We are very pleased to learn that you enjoyed your stay and that we provided you with exceptional service during your recent visit. We will note and correct any areas accordingly.

We look forward to welcoming you back as our guest in the near future!

Best regards,

Valentina Serna
Sales Manager
Aloft Miami Doral, a W inspired Hotel by Starwood
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Omaha, Nebraska
Top Contributor
121 reviews 121 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 11, 2014

We will always remember our stay here for the wonderful service we received from the registration desk. For whatever reason they upgraded us to a giant suite for no extra charge. It was almost as large as a house! The lounge and pool were also fantastic.
There are several great restaurants within a one or two minute drive, plus shopping malls. It is only a few minutes from the freeway, and perhaps 15 minutes to the airport.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aloftmiami, Sales Manager at Aloft Miami Doral, responded to this review, January 23, 2014
We are so grateful for your feedback & for taking the time to share your experience!
We truly enjoy reading your 5 star reviews and we hope to see you soon at the Aloft Miami Doral!

Warm Regards,

Valentina Serna
Sales Manager
Aloft Miami Doral
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aloft Miami Doral

Address: 3265 NW 107th Avenue, Doral, FL 33172
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 6 hotels in Doral
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Miami Doral 3*
Official Description (provided by the hotel):
The Aloft Doral hotel makes travel fresh and fun, with bold modern design, bright social spaces and a spirit of adventure - perfect for travelers who want unique experiences. Aloft has a variety of features like grab & go gourmet, a thriving bar scene, free WiFi and a cool concierge - each ideal for today's active lifestyle. At Aloft, energy flows and personalities mingle in free-flowing, no-walls/no-limits space. ... more   less 
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