After seeing the rooms in the hotels website and knowing the chain, we decided to stay there: very nice rooms and for my shopping needs, it suited me just fine. After a day of traveling by plane, and then running errands until very late at night, I arrived for a late check in and got greeted by the rudest front desk manager ever. Not only was she rude, but patronizing as well and told me that I had to wait for half an hour to get my room. And to my disbelief when I asked for the reason I had to wait, she scoffed and told me that this was standard practice for hotels throughout the world. I have travelled before, have arrived even later than what I did here in this hotel and not once had I encountered this anywhere else, much less have I gone through such an unpleasant experience with somebody who should be polite, customer oriented and have a minimum degree of empathy. I even asked her to please not continue being rude, since not once had I been rude to her even after the way she treated me and to consider that I was I was a tired guest arriving late at night. And even after all that, she kept being rude, shaking her head and had the nerve to put her finger on my face. I am still very tired, but I needed to post this review because that's how indignant and dissapointed I feel.
- Official Description (provided by the hotel):
- The Aloft Doral hotel makes travel fresh and fun, with bold modern design, bright social spaces and a spirit of adventure - perfect for travelers who want unique experiences. Aloft has a variety of features like grab & go gourmet, a thriving bar scene, free WiFi and a cool concierge - each ideal for today's active lifestyle. At Aloft, energy flows and personalities mingle in free-flowing, no-walls/no-limits space. ... more less
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