Wow where do I start.....my fiance originally found Sky Zone online and had suggested it as a location to take one of my best friends for his bachelor party activities, so glad I did not.
- We decided to give this place a try for her birthday, so I called Sky Zone to try to get specifics. No one answers the phones there, you have to go through the phone system selecting options only to end up leaving a message and waiting for someone to call you back.
- Once someone finally called us back we told them we were looking to bring a large group to jump at Sky Zone - approximately 20+ jumpers. They told us we would have to have a specific number because of the way the jump sessions are.
- After sending out invitations and asking people who would attend we told Sky Zone to put us down for at least 15 people - they were happy to take our money at this point. So we made the deposit.
- A few days later we did the phone tag game (they would call and from a different number everytime and I would call back and leave messages). I kept on telling them that it is hard to get a solid count of how many people are going to come, lets be real people this was not a wedding. I asked them if I said 30 and 30 people did not show up would I be able to be refunded based on the number of jumpers we had - they said "no". So to avoid a confusion I decided, whatever, just put down 30.
- Finally the day of the event, my fiance and I decided to go early to make sure all was well. WHAT A DISASTOR.
- You walk in and the place smells like feet.
- You then have these consoles to fill out the waivers - they don't work properly.
- The front of the location is pretty big, however, they decided to put the section where the folks who are attending a large party in the corner. There was NO one in the section for regular jumpers so you had about 3 or 4 sets of families rammed in the corner waiting to find out the specifics regarding their party.
- The staff is poorly trained, the young lady that was helping us did not know how to answer our questions or even help faciliate what we were trying to do.
- We were told that we could not bring food in from the outside, the only thing we were allowed to bring in was a birthday cake. We brought in a cake and we asked the young lady where we could store it while we jump. She said she would put it in the back with our name on it.
- We then ordered some pizzas for everyone to eat. I thought they made their own pizza there but they have some partnership with Papa Johns where Sky Zone and Papa Johns probably wins - not the customer. I paid $14 per cheese pizza - yup $14 bucks. We were to jump at 4:30 and I was told the pizza would be there for 5:10 - close to when we were going to finish jumping.
- I then went to the little cafeteria area and asked if I could open a tab so that the folks in my party could get drinks and not have to pay. Surprise surprise, you could not, I had to pre-purchase drinks and was fortunate that the manager was okay with them keeping track of how many drinks we had already taken out. This would not be so bad if all the drinks were priced the same, they are not. Mission again.
- Fast forward to us finishing the jump - we were then hit with the surprise that even though we were told we could bring the cake in, and the young lady took the cake in the front - we could not cut the cake up there because we did not have a party room. I was like really, we just spent over $300 in your location and I can't cut up a simple little cake. We ended up having to get our cake back and cutting it up outside in the corner.
This was the first and the last time I will ever visit this place. It was just terrible.
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