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“Intercontinental Hotel at Doral, Miami, Florida” 5 of 5 stars
Review of InterContinental at Doral Miami

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InterContinental at Doral Miami
4.0 of 5 Hotel   |   2505 NW 87th Avenue, Doral, FL 33172   |  
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Ranked #2 of 5 hotels in Doral
GreenLeadersSilver level
Langley City, Canada
Top Contributor
73 reviews 73 reviews
6 hotel reviews
Reviews in 41 cities Reviews in 41 cities
49 helpful votes 49 helpful votes
“Intercontinental Hotel at Doral, Miami, Florida”
5 of 5 stars Reviewed December 2, 2013

My daughter Tami and I spent one night before our cruise . The pool if huge and the area around the pool tiled with coral tiles.

The beds are fabulous. Comfortable mattresses and nice décor in our room.

The room was clean, sheets high quality, the check in was easy.

When in Miami this is a great place to stay and easy ride to pier or airport.

Buffet breakfast pricey so we walked 1/2 block to MacDonalds since we wanted our money to go on to purchases in the ports that we were going to!

Tami booked us through Hotwire.com and got a great price.

Lila/Tami

Room Tip: We had room facing front so we did not hear those by pool drinking and laughing!
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, December 4, 2013
Lulu1944,

Thank you for choosing to stay with us before your cruise. The weather is great this time of year so we are glad you were able to take advantage of the pool area.

We hope to serve you and your daughter again in the future.

Best,
InterContinental at Doral Miami
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530 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Woodbridge, Virginia
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 23, 2013

So overall I would have to say this place is a decent stay. The staff in the front of the house are friendly but one complaint is after a week of staying here you would think they would have remembered my face, since I was the only guy with a baby walking around there all week. The pool and Armillary Grill are both really good. The waiters and waitresses at the grill are very chatty, in a good way, which I like, because I like the people that will be serving me my meals to want to talk with me and get to know me, even on the smallest of measures to better serve me. The food was good, nothing groundbreaking but done right.
The hotel itself is a nice looking hotel and you get a sense of "Florida" right when you drive up with the Palms, fountains, and arched entrance and all. The lobby is smartly decorated and rooms are pretty standard but well kept.

One funny thing that I'll remember is that the ladies (2 ladies) working in the gift shop were super friendly and willing to chat about the city.

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, December 4, 2013
Secarras,

We appreciate the feedback on your hotel experience here in Miami. Thank you especially for your recognition of our waiters at the Armillary Grill... we will pass your comments along.

Best,
InterContinental at Doral Miami
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Brussels, Belgium
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 22, 2013 via mobile

We stayed here for one night. The hotel is really clean and has very friendly staff. The rooms are spacious and offer all the necessary comfort against a competitive price! The parking is free as well!

The only downside is that you have to pay for wifi.

@Intercontinental mgt: please changen your policy, anno 2013 this should be standard.

Would I go back? Yes!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 25, 2013
Dear Bjorn H,

Thank you for sharing your comments with us. We appreciate your kind thoughts and are glad you had a pleasant stay at our hotel!

We hope to serve you again soon,
InterContinental at Doral Miami
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nicaragua
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 21, 2013 via mobile

Let me start off by saying that I have stayed at this hotel mote than 10 times. My family has always liked it but I do not know what has gone wrong service wise. The front desk staff is now very rude as well as the operator and room service order taker. Service is at a bottom low and i cannot help but to feel bad for them. There is not a smile when you arrive at the counter and everyone except the room service staff and valets (that are superb) is not trained well in cuatomer service. I cannot unferstand how other people are saying that this is a great hotel. It was before. Not any more.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 22, 2013
Mayita24,

We appreciate the valuable feedback you are providing as well as your loyalty over the years. Please rest assured that we take your comments on customer service seriously and will use them to improve our guest experience.

We hope to see you soon,
InterContinental at Doral Miami
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grantham
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2013

We had two nights at the intercontinental and had an excellent experience would deffinantly stay again, staff very good so helpful and hotel very clean overall a brilliant experience after a lovely cruise........

Room Tip: We booked a standard room with the standby for an upgrade well worth it
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 22, 2013
Maggie2347,

Thank you very much for the kind words. We are thrilled to hear you enjoyed you stay with us (and your cruise as well)!

Safe travels,
InterContinental at Doral Miami
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Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 17, 2013 via mobile

We stayed overnight prior to a cruise, and arrived quite late in the afternoon. The bedroom was huge, with two double beds, it was very clean and comfortable. Breakfast was good,a great selection and the staff at breakfast were lovely. Reception area was bright and clean as was the pool, we were made to feel very welcome for such a short stay. Couldn't fault this hotel, and would definately stay again if in Miami

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 18, 2013
Dear Millipedes,

Thank you for your compliments and for choosing to stay with us! We are glad to hear you had such a pleasant time at our hotel.

We look forward to serving you again soon,
InterContinental at Doral Miami
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Washington, DC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2013

Everyone, and I mean everyone on the staff brought their "A" game.

Reception: Used my name, paperwork prepared in advance, modest upgrade as a courtesy.

Housekeeping: The room was immaculate and well-appointed.

Restaurant: Asked for my name and USED IT in all interactions with me. The menu had a good variety of choices. The food was well-prepared and presented, and arrived promptly. Of note, there was notice of a 15% service charge and the bill arrives with that as a line item. If you're not paying attention, you might slide by this on the bill and throw another 15% or more on the "tip" line.

Checkout: Instant, efficient, and courteous.

I'm not one of their top elites (Royal Ambassador or Ambassador), just a platinum with the IHG hotel chain. If this is how they treat a mid-tier elite on a one-night stay, they must really be rolling out the red carpet for the Ambassadors.

If I go back to Miami, this will be the first place I check for vacancies.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 18, 2013
Dear RoadWarriorofDC,

Thank you for your kind comments! Our guests are top priority, therefore our staff aims to provide them with the best service available. We are glad you enjoyed your stay with us and we hope you choose to stay with us again during your next visit to Miami.

-InterContinental at Doral Miami
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Additional Information about InterContinental at Doral Miami

Also Known As:
Intercontinental At Doral Miami Hotel
Intercontinental At Doral Miami Hotel Doral
Intercontinental Miami
Address: 2505 NW 87th Avenue, Doral, FL 33172
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Doral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental at Doral Miami 4*
Official Description (provided by the hotel):
InterContinental at Doral Miami is located in the heart of the city of Doral within 4 miles of Miami's two largest malls - International and Dolphin, business parks and next to an array of entertainment choices like sports bars and trendy restaurants to choose from. Only 7 miles away from the International Airport, offering complimentary shuttle service every hour on the hour (6a-10p). Our guestrooms have soundproof windows, custom mattresses, LCD, rain showers and more. ... more   less 
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