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“Very nice hotel” 4 of 5 stars
Review of InterContinental at Doral Miami

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InterContinental at Doral Miami
4.0 of 5 Hotel   |   2505 NW 87th Avenue, Doral, FL 33172   |  
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Ranked #2 of 6 Hotels in Doral
GreenLeadersSilver level
Brussels, Belgium
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed November 22, 2013 via mobile

We stayed here for one night. The hotel is really clean and has very friendly staff. The rooms are spacious and offer all the necessary comfort against a competitive price! The parking is free as well!

The only downside is that you have to pay for wifi.

@Intercontinental mgt: please changen your policy, anno 2013 this should be standard.

Would I go back? Yes!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 25, 2013
Dear Bjorn H,

Thank you for sharing your comments with us. We appreciate your kind thoughts and are glad you had a pleasant stay at our hotel!

We hope to serve you again soon,
InterContinental at Doral Miami
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629 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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nicaragua
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 21, 2013 via mobile

Let me start off by saying that I have stayed at this hotel mote than 10 times. My family has always liked it but I do not know what has gone wrong service wise. The front desk staff is now very rude as well as the operator and room service order taker. Service is at a bottom low and i cannot help but to feel bad for them. There is not a smile when you arrive at the counter and everyone except the room service staff and valets (that are superb) is not trained well in cuatomer service. I cannot unferstand how other people are saying that this is a great hotel. It was before. Not any more.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 22, 2013
Mayita24,

We appreciate the valuable feedback you are providing as well as your loyalty over the years. Please rest assured that we take your comments on customer service seriously and will use them to improve our guest experience.

We hope to see you soon,
InterContinental at Doral Miami
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grantham
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 21, 2013

We had two nights at the intercontinental and had an excellent experience would deffinantly stay again, staff very good so helpful and hotel very clean overall a brilliant experience after a lovely cruise........

Room Tip: We booked a standard room with the standby for an upgrade well worth it
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 22, 2013
Maggie2347,

Thank you very much for the kind words. We are thrilled to hear you enjoyed you stay with us (and your cruise as well)!

Safe travels,
InterContinental at Doral Miami
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Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 17, 2013 via mobile

We stayed overnight prior to a cruise, and arrived quite late in the afternoon. The bedroom was huge, with two double beds, it was very clean and comfortable. Breakfast was good,a great selection and the staff at breakfast were lovely. Reception area was bright and clean as was the pool, we were made to feel very welcome for such a short stay. Couldn't fault this hotel, and would definately stay again if in Miami

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 18, 2013
Dear Millipedes,

Thank you for your compliments and for choosing to stay with us! We are glad to hear you had such a pleasant time at our hotel.

We look forward to serving you again soon,
InterContinental at Doral Miami
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Washington, DC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 15, 2013

Everyone, and I mean everyone on the staff brought their "A" game.

Reception: Used my name, paperwork prepared in advance, modest upgrade as a courtesy.

Housekeeping: The room was immaculate and well-appointed.

Restaurant: Asked for my name and USED IT in all interactions with me. The menu had a good variety of choices. The food was well-prepared and presented, and arrived promptly. Of note, there was notice of a 15% service charge and the bill arrives with that as a line item. If you're not paying attention, you might slide by this on the bill and throw another 15% or more on the "tip" line.

Checkout: Instant, efficient, and courteous.

I'm not one of their top elites (Royal Ambassador or Ambassador), just a platinum with the IHG hotel chain. If this is how they treat a mid-tier elite on a one-night stay, they must really be rolling out the red carpet for the Ambassadors.

If I go back to Miami, this will be the first place I check for vacancies.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 18, 2013
Dear RoadWarriorofDC,

Thank you for your kind comments! Our guests are top priority, therefore our staff aims to provide them with the best service available. We are glad you enjoyed your stay with us and we hope you choose to stay with us again during your next visit to Miami.

-InterContinental at Doral Miami
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Miami, Florida
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 11, 2013

This hotel is great for travelers coming to Miami for shopping, since it is very well located near the 2 major shopping malls in the city ( Dolphin Mall and International Mall) , the hotel has a lot of very good restaurants close by too.
The service in the hotel is excellent, the atmosphere is relaxed and welcoming. The rooms are spacious and very clean.
If I had to point a sugestion to the hotel it would be a mini fridge in the rooms , since now they just have a mini bar and the guest need to request a key to open it, which is a little incovenient , also it would be very convenient to have an ice machine on every floor , since you need to contact the reception to request ice.
In overall this is a very good hotel , and I highly recommend it .

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 13, 2013
Dear Yoandra B,

First of all, thank you for taking the time to share your experience with us. We aim to provide the best services to all of our guests so its always rewarding to hear such nice compliments!

Thanks for visiting and we hope you choose to stay with us again in the future,
InterContinental at Doral Miami
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Las Vegas, Nevada
Top Contributor
76 reviews 76 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 8, 2013

Free hotel shuttle to the airport. Great customer service, beautiful and clean rooms. Everything was simply great. Even the business center fitness center, grille, room service and pool was superb. Common areas were meticulously maintained.

Stayed November 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Public Relations Manager at InterContinental at Doral Miami, responded to this review, November 12, 2013
Dear Hadleyhodgkin,

Thank you for your nice comments! We are glad to hear you had the time to enjoy the services our hotel has to offer.

Thank you for choosing to stay with us and we hope to serve you again in the future,
InterContinental at Doral Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental at Doral Miami

Address: 2505 NW 87th Avenue, Doral, FL 33172
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in Doral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental at Doral Miami 4*
Number of rooms: 265
Official Description (provided by the hotel):
InterContinental at Doral Miami is located in the heart of the city of Doral within 4 miles of Miami's two largest malls - International and Dolphin, business parks and next to an array of entertainment choices like sports bars and trendy restaurants to choose from. Only 7 miles away from the International Airport, offering complimentary shuttle service every hour on the hour (6a-10p). Our guestrooms have soundproof windows, custom mattresses, LCD, rain showers and more. ... more   less 
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Also Known As:
Intercontinental At Doral Miami Hotel Doral
Intercontinental Miami

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