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“Far from the airport and no nighttime shuttle” 3 of 5 stars
Review of InterContinental at Doral Miami

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InterContinental at Doral Miami
4.0 of 5 Hotel   |   2505 NW 87th Avenue, Doral, FL 33172   |  
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Ranked #8 of 21 Hotels in Doral
Certificate of Excellence
GreenLeadersSilver level
Anchorage, Alaska
1 review
“Far from the airport and no nighttime shuttle”
3 of 5 stars Reviewed July 24, 2013

I booked on Expedia, which advertised this property as airport area. It's a $30 cab ride and the shuttle runs only 6 a.m. To 10 p.m. And only once per hour. Not a very convenient airport hotel.

The hotel is nice, but not 4 star because the amenities don't compensate for the out of the way location. The service is also not 4 star for example asked for ice (there's no self serve) and I had to call again before it arrived. it took an hour. It was quiet though, probably because it is not getting rave reviews (expensive food, Internet, etc.)

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental at Doral Miami, responded to this review, August 9, 2013
Dear Andrea L,

Thank you for providing us with a very considerate review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is regrettable we fell short of your expectations this particular day. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
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773 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Hereford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 19, 2013

Glad I was staying here as part of package.
Hotel was good but missing in a few items. Room was comfortable but not stocked properly.
Information received from the front desk was poor - request for convenience store got me directions to walmart 20 mins away when there was a small store just across the street able to supply my needs. House-keeping took three requests to provide cups to make coffee, and then didn't supply milk!
Food was expensive but good quality, limited choice.
Not a convenient location unless you want to be handy to the airport or have transport. Nothing within walking distance.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review, July 21, 2013
Dear ann I,

We appreciate you taking the time to give us your feedback in regards your recent stay at our hotel.
We strive to provide our guest with a memorable experience, and we are sorry that your stay did not meet your expectations.
We will be reviewing these issues with our management, so that they do not repeat in the future.
We hope you give us another opportunity to show you what the InterContinental service is all about.

Regards,

InterContinental at Doral Miami
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Panama
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 16, 2013

From first contact with uber professional Concierge Mr. Marcelo Gonzalez everything went impeccable in this stay. Kudos for Mr. Jose Barboza, At the time of checkout my girlfriend mentioned that we didn't receive a welcome gift (we do received the complimentary fruit and water so I really didn't remembered the welcome gifts we have received at other Intercontinental properties), he personally got a Miami souvenir from the gift shop for us!.. That's really going the extra mile to shine in service an make a memorable experience!.. My compliments also for Mr. Eduardo Lopez at the front desk, Concierges Conrad and Ray, Rene at the restaurant. All such great professionals in the meticulous world of hospitality, were small details make the difference. The flavored water offered in the lobby as other reviewers have noted is a nice touch whe you arrive from a hectic shopping day!. The internet is great at this property (stayed in different properties countries/brands owned by Hoteles Real and this seems to be a point they really care about, and I really appreciate that for my work), 10Mbps Down/ Almost 20Mbps Up is well beyond standards!.. In this particular trip I also stayed at the Beaux Arts Miami and I struggled with 2Mbps internet. The food quality was great also, I loved the self-squeeze orange juice option and the cranberry juice is a must in breakfast. The only suggestion would be adding goat cheese in breakfast, and to offer (display) a box or the like of tea options. Congratulations and keep up the good work!.

Room Tip: If you plan to use the pool often they offer poolside rooms with direct access.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review, July 21, 2013
Dear Panama T,

We are delighted to hear that you had a great stay with us and thank you for the great review on our staff. We will definitely share this comment with each and every one of them. They are our number one asset here at the hotel.
Thank you also for the great comment on the flavored water in the lobby, internet and food quality we offer.
Your suggestion of the goat cheese and a display of teas will be discussed with our Food and Beverage Director.

Thank you again and we are looking forward for your next visit.

Regards,

InterContinental at Doral Miami
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Port of Spain, Port-of-Spain, Trinidad and Tobago
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 14, 2013

I visited inter continental Doral last month with my family .
It was a decent trip but while the staff was helpful and kind ,we felt that the "" free" shuttle service was misleading , just two service per day to the mall.
We found that the club too was lacking .except for breakfast ,it didn't have much to offer us.
We are not drinkers .We do enjoy High tea.
The flavored water offered in the lobby is a nice touch.
Thanks to the staff ,overall ,our stay was a good one.

Room Tip: Ask for a room with a view of the pool
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review, July 21, 2013
Dear RozanaGaffoorali,

Thank you for taking the time out of your busy schedule to give us your feedback.
We rely on our guest comments to improve our services.
We are glad to hear that you liked the flavored water we have in the lobby, which comes in handy after a long day in the sun. We do believe we have a great team, and thank you for recognizing this.
The hotel has two scheduled trip to the Dolphin Mall, and then we have few more trips scheduled to the International Mall.

We do hope to have the opportunity to welcome you back at our hotel.

Regards,

InterContinental at Doral Miami
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Dublin Ireland
Level Contributor
215 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed July 13, 2013 via mobile

Last time I stayed in the Downtown Intercontinental but this time I decided to try this one as it was only $126 a night
It's every bit as good and I would strongly recommend it as a base for Miami
I had no problem everything was fine and the staff were extremely helpful

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review, July 21, 2013
Dear motorcar1,

Thank you for giving us a try for this visit to Miami and we hope to have you as our guest when your schedule or location permits. We appreciate your comment on our staff, which is our main asset.

Regards,

InterContinental at Doral Miami
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Clearwater, Florida
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed July 9, 2013 via mobile

The Intercontinental Doral offers excellent value for the price. The hotel Is five star hotel and it's priced very aggresively. For example uncomfortable, and finely appointed. Bathrooms were a little tight but okay.

The restaurant, the armillary, surprisingly good,a little pricey, but worth it.

We enjoyed our stay at the Intercontinental, and this is our hotel of choice for any layover in Miami.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Owner at InterContinental at Doral Miami, responded to this review, July 21, 2013
Dear GabeF8,

It is great to hear that you enjoyed your stay with us and that we are your hotel of choice when you are in Miami.
We will see on your next trip.

Regards,

InterContinental at Doral Miami
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Spring Lake, North Carolina
Level Contributor
122 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 8, 2013

I always stay at the Intercontinental when I am in Miami on business. I like that it is located away from the airport, and the staff there is always friendly professional and attentive. I also like that it is located near nice restuarants and shopping, most of which is in walking distance.. I highly reccomend this hotel, it is also a good value.

Room Tip: Ask for a first floor room with a patio if they are available!
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review, July 21, 2013
Dear guestspeakers,

First of all, thank you for being a repeat guest of our hotel, and thank you for the great review.
We really appreciate your comment about our staff, which is our greatest asset here at the hotel.
We are looking forward for your next visit.

Regards,

InterContinental at Doral Miami
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Additional Information about InterContinental at Doral Miami

Address: 2505 NW 87th Avenue, Doral, FL 33172
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Doral
#4 Family Hotel in Doral
#5 Romantic Hotel in Doral
#10 Business Hotel in Doral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental at Doral Miami 4*
Number of rooms: 265
Official Description (provided by the hotel):
InterContinental at Doral Miami is located in the heart of the city of Doral within 4 miles of Miami's two largest malls - International and Dolphin, business parks and next to an array of entertainment choices like sports bars and trendy restaurants to choose from. Only 7 miles away from the International Airport, offering complimentary shuttle service every hour on the hour (6a-10p). Our guestrooms have soundproof windows, custom mattresses, LCD, rain showers and more. ... more   less 
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Also Known As:
Intercontinental At Doral Miami Hotel Doral
Intercontinental Miami

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