In town for a nearby conference. The room price was decent with the group rate. Rooms were nice. They provide an I've bucket but you have to call for I've and it could take a while. The one service issue we ran into was with the older man at the lobby desk. My wife asked if the mall shuttle bus, which we'd ridden before, had come and he said it should be there shortly. She asked partly to clue them in that she was waiting for it. So my wife sat outside watching for it and fifteen minutes later it hadn't come. She went back inside and asked again about the shuttle this time being told it has already come. My wife knew it hadn't having had been watching for it. The guy then was nearly yelling at her despite her asking him to keep his voice down. When my wife got more upset and raised her voice back he finally backed off. Mean while the whole lobby was watching. Not a very friendly customer service encounter. I will say that he was the only one we had trouble with and the rest of the concierge was very helpful. We are dessert in the hotel restaurant one night which was nice. M&Ms were ordered as an ice cream topping. There was only 4 M&Ms. All that said, I would stay here again if needing to be in Doral. If you want to visit downtown it the beach area you may want to stay closer as a taxi ride is about $45 one way. The complimentary hotel shuttle to the airport is nice. Just beware it is a smaller shuttle so if the hotel is full get down to it early to make sure you get a seat. I ended up sitting on the shuttle steps just inside the door.
- Official Description (provided by the hotel):
- InterContinental at Doral Miami is located in the heart of the city of Doral within 4 miles of Miami's two largest malls - International and Dolphin, business parks and next to an array of entertainment choices like sports bars and trendy restaurants to choose from. Only 7 miles away from the International Airport, offering complimentary shuttle service every hour on the hour (6a-10p). Our guestrooms have soundproof windows, custom mattresses, LCD, rain showers and more. ... more less
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- Also Known As:
- Intercontinental At Doral Miami Hotel Doral
- Intercontinental Miami