Going to America was one of my ideas.
The reception at this hotel did our checking but the representative was too serious. My friends said Americans are all about customer service so far I was not impressed. Compared to UK Miami was utterly hot. I requested ice. 1 hour later no ice yet the operator told me that there were no ice machines.We decided to go to the pool. In the elevator we met Indira don't remember her last name. She asked how was our stay and I told her about the ice she said sorry. Once we are on the pool Indira shows up with ice and 2 bottles of water. Now I was impressed. She said sorry too many times which also surprised me since I am pretty sure she was not a room service person and she told me she was a supervisor and was dress impeccable. Now I agree with my friend Americans are all about customer service and we will go back to the hotel next year.