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All 4 Doral hotels

InterContinental at Doral Miami: Traveler Reviews

4.0 of 5
2505 NW 87th Avenue, Doral, FL 33172
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InterContinental at Doral Miami
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Ranked #2 of 4 hotels in Doral
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398 reviews from our community

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Ottawa, Ontario
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
48 helpful votes 48 helpful votes
“Good, Clean Hotel but no free internet”
4 of 5 stars Reviewed February 18, 2013

We stayed at this hotel after our cruise. Its in a good location close to MIA. They offer free parking. The facility is clean and modern and rooms are nice and clean. The staff is friendly. The only negative is that they charge around 10 dollars for internet for a day. I find this annoying since in this day and age, when you are paying premium room rates internet should be free. Most other hotels provide some free internet access, even if it is offered only in the lobby etc. but not at this hotel. Based on this annoyance and the choice of many other hotels in the area, I'd probably choose another hotel in the future.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask VTNJ about InterContinental at Doral Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review
February 26, 2013
Dear guest,

We appreciate you taking the time to share your experience with us. We are happy that you enjoyed your stay.
It is a shame that the internet pricing has tainted your view of us and for that reason have considered disregarding us in the future. We would like for you to know, that internet pricing and issues are being addressed as it is something that several guests have suggested and we aim to please them. We hope that the possibility of complimentary internet in the future might change your mind.

Thank you for your business and we hope to see you soon.

Happy Travels,
InterContinental at Doral Miami
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Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Nothing Special”
1 of 5 stars Reviewed February 18, 2013

We stayed at a fabulous IC in Atlanta about 2 years ago so wanted to try this one since we had a 1 night layover in Miami. Hotel is in a an industrial area (not really anything to walk to) and nearby construction begins around 7am and is very loud. You will need a rental car to drive if you want to go to dinner/shopping. Hotel desk staff are rude and clueless-told us the wrong times for the Exec. level evening snacks and breakfast times. I asked for shampoo and toothpaste and she said they were in the rooms-they weren't. Hotel is not a fun and lively. It has a tired, dark and sad feeling. Rooms are basic and pretty outdated. The only good things were the comfy bed, tomato soup in the restaurant and the fresh oj at breakfast on the Exec. level-that's about it. We would not stay here again and do not recommend this hotel. We'd like to try the IC in downtown Miami-curious if it is more updated and/or lively.

Room Tip: Our room had a view of the busy road. I would ask for a courtyard view or one away from the road/con...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Snowskiitsall4me about InterContinental at Doral Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review
March 6, 2013
Dear guest,
We appreciate you taking the time to share your last experience with us.
It is unfortunate that you did not have a great experience and that you felt the front desk staff was not very warm and welcoming.
These are all issues we have advised the proper managers about.
We hope that you would still consider us for a future visit to Miami.
Thank you again.

Happy Travels,
InterContinental at Doral Miami
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Sheffield, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Basically a good hotel but not a great location”
3 of 5 stars Reviewed February 17, 2013

We were taken here as the pre-night stay before a cruise. The hotel itself was of good qulaity and well furnished but at 3.45 p.m. our room was not ready and when we had got up more than12 hours before we really needed our room. Sat by the pool waiting which was quite noisy becasue of the hotels location next to a busy crossroads. The hotel itself was quiet once in side and in the rooms. It was a long walk to Wallmart but there were several decent restaurants along the side of a busy highway. Rang at 5.30 a.m. for a pot of tea to be told that because breakfast started at six I could not have tea delivered to the room - even thought they advertise 24 hour room service. Coffee was available in the bedroom. Breakfast in the hotel was first class - plenty to choose from and friendly staff. We then sat around the pool for two hours with five coaches worth of other people wating for cruise transfers but there were not enough seats inside and out.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RDAW about InterContinental at Doral Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review
March 6, 2013
Dear guest,

Thank you for sharing your comments with us.
We apologize for the situation with the tea and we have already advised our Director of Food and Beverage to find out what happened and why we gave you the answer that we did.
Maybe next time you can take advantage of the complimentary shuttle service that we offer to and from the malls.
Regarding your room not being ready, our check-in is at 4pm and maybe we were sold out the night before and were at a high occupancy. Nevertheless, we are regretful that you had to wait for your room after such a long day.
Please accept our apologies and with that, we hope that you will consider us once more for your next Miami vacation, and allow us to extend the service that we are proud of and are recognized for.

Happy Travels,
InterContinental at Doral Miami
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Leeds
Top Contributor
91 reviews 91 reviews
53 hotel reviews
Reviews in 47 cities Reviews in 47 cities
45 helpful votes 45 helpful votes
“Not up to intercontinental standard”
2 of 5 stars Reviewed February 12, 2013 via mobile

Stayed here one night after flight from uk to Miami.
Would not stay again - checking in ok till we were uninterested in the loyalty scheme - then the guy was clearly bored.
Room ok
Restaurant awful - looked like a 1970s throwback - staff were offhand so we left
Thank goodness we had not booked breakfast there it was dismal
Gym good
Pool excellent
Check out unhelpful
Asked if a Starbucks nearby - told no
Concierge helpful and told us Starbucks seven minutes away

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask karen.simpson about InterContinental at Doral Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review
February 26, 2013
Dear guest,

Thank you for your comments and for sharing your experience with us. It is very sad to know that you were not satisfied with us and the service that was provided to you. We are looking into every point that you have made and please rest assured that they will all be addressed and taken into consideration.

We appreciate your business and would hate to have you leave us with such a bad impression. We truly hope that you allow us a second chance to provide you with the service we know and pride ourselves in.

Please come back to visit us again in the near future. Feel free to reach out to us regarding any of your issues.

Happy Travels,
InterContinental at Doral Miami
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Ontario
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
“Nice hotel”
4 of 5 stars Reviewed February 10, 2013

A very nice hotel in an area with restaurants and other stores. We tried Antony's Coal Fired Pizza and found it to be very good. Staff were friendly too.
Not too far from the airport. Convenient shuttle service.
The only thing that would make it better is a free continental breakfast.
Overall a great place to stay for a short visit.
If you take taxi from MIA expect to pay around 22 dollars.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MarkWindsorOntario about InterContinental at Doral Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review
February 11, 2013
Dear guest,
Thank you for taking the time to share your experience with us. We appreciate your business.
Unfortunately complimentary breakfast is not something standard that we offer, but we do have packages that include breakfast in the rate or an upgrade to our Club Floor which also offers a nice variety of choices for breakfast. Usually, InterContinental properties do not include this.

Again we thank you for your comment and hope to see you again in the near future.

Happy Travels,
InterContinental at Doral Miami
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Additional Information about InterContinental at Doral Miami

Also Known As:
Intercontinental At Doral Miami Hotel
Intercontinental At Doral Miami Hotel Doral
Intercontinental Miami
Address: 2505 NW 87th Avenue, Doral, FL 33172
Phone Number:
Region: United States > Florida > Doral
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Doral
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
THE INTERCONTINENTAL AT DORAL MIAMI, KNOWN AS "THE PLACE TO BE" IN MIAMI InterContinental at Doral Miami is located in the heart of the city of Doral within 4 miles of Miami's two largest malls - International and Dolphin, business parks and next to an array of entertainment choices like sports bars and trendy restaurants to choose from. Only 7 miles away from the International Airport, offering complimentary shuttle service every hour on the hour (6a-10p). Our guestrooms have soundproof windows, custom mattresses, LCD, rain showers and more. ... more   less 
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