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“great service nice hotel charge for wifi” 4 of 5 stars
Review of InterContinental at Doral Miami

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InterContinental at Doral Miami
4.0 of 5 Hotel   |   2505 NW 87th Avenue, Doral, FL 33172   |  
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Ranked #2 of 6 Hotels in Doral
GreenLeadersSilver level
Bet Haemek - Israel
Top Contributor
99 reviews 99 reviews
47 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
“great service nice hotel charge for wifi”
4 of 5 stars Reviewed April 8, 2012

great reception and very clean hotel; nice pool
- charge for wi fi - no news papers in rooms; no ice machine ; location not interesting

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interwest, Manager at InterContinental at Doral Miami, responded to this review, April 18, 2012
Dear Guest,

We appreciate your business and for choosing the InterContinental at Doral Miami for your most recent stay in Miami.

Thank you for your positive comments on the cleanliness of our guest rooms and pool area. We are looking into providing some common areas of the hotel with complimentary Wi-Fi, but it is still a work in progress. If we do accomplish this task, we will be sure to let you know! Also, as a green hotel, we have decided not to let newspapers inside of rooms go to waste. We still provide complimentary newspapers, but we have them in our Concierge desk, Club Floor and in the Business Center for our guests to pick up as they need them. We apologize if this is something that you were unaware of. Finally, our location is not by a beautiful beach - granted - but we are very central to all locations and are walking distance to many restaurants and only minutes away from malls and Miami International Airport.

Thank you again for taking the time to share your comments with us and we hope to have another opportunity in the future to serve you.

Happy Travels,
InterContinental at Doral Miami
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629 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Salvador, El Salvador
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 7, 2012

Arrived at 2.00am after international flight and were informed that they had no room available for us - even though we reserved directly with hotel 3 weeks before and re-confirmed late arrival with them TWO TIMES!!!!!

Their solution was just as ridiculous - sending us to a hotel in the opposite side of town and causing incredible inconvenience to the logistics of our entire trip. When we asked to talk to a manager we got a ridiculous answer by the very tired (or very challenged) front desk employee: "there is nothing they can do, there is nothing anyone can do!!!!!!". Furthermore, and even though our package included breakfast, they would not cover the breakfast at the alternate hotel and expected us to drive back 20 miles during rush hour to their hotel for a lousy breakfast!!!!!... Simply ridiculous!!!

Room Tip: Go to a different hotel!!!!
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  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interwest, Manager at InterContinental at Doral Miami, responded to this review, April 18, 2012
Dear Guest,

Our deepest apologies go out to you and your family for the inconvenience you experienced during your last stay with us. We had your reservation in the system, but because we had a reservation with two rooms extend due to a medical emergency, our hotel then became oversold. Due to a high demand in the Miami area because of the WWE Convention, we were unable to find accommodations nearby and therefore used a beach property.

We understand that you were upset at the outcome of your stay with us and it is why we have assigned a manager to speak with you directly. If there is anything further that you wish to address with us, please email us directly.

Again, we truly apologize for the inconvenience you encountered and we hope to have another opportunity to serve you in the near future and provide you with the service we are most known for.

Happy Travels,
InterContinental at Doral Miami
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Acworth, Georgia, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 2, 2012

This place was great. Everything was clean and we received amazing customer service. A great place for every family to visit while spending time in the area.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interwest, Manager at InterContinental at Doral Miami, responded to this review, April 18, 2012
Dear Guest,

Thank you for taking the time to share your experience with us. We are very proud of our Housekeeping Department as they always do a great job trying to keep our property as clean as possible.

We hope to see you and your family again soon.

Happy Travels,
InterContinental at Doral Miami
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Prague, Czech Republic
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed April 2, 2012

We stayed for one week in this hotel. Thanks to my Ambassador status we were upgraded to Club floor level (complimentary breakfast and drinks in the afternoon included). The room was clean, housekeeping has done a good job all week long. Although the price/value ratio is OK, it is more than a standard IC hotel a nice 4* airport hotel. The service in the lobby bar was not good, nobody came to the patio for 30 minutes, than I had to go to the bar myself and ask the bartender to stop by out table. After he took our order, it took another 20 minutes until we got our drinks (wine and water). In the last three days the TV entertainment system didn't work, the concierge told me, they are working on it, but were unable to fix that for 3 days. The system did not work upon our departure. But maybe it is working now... :-)

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental at Doral Miami, responded to this review, May 9, 2012
MartinKonicek,

Thank you for your feedback, and recent stay. I'm sorry you were not fully satisfied by the service received. We constantly strive to be the best hotel, and your comments will help us to do so. We hope to have the honor of serving you again in the future.

Ben J
IHG Care
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Managua, Nicaragua
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 27, 2012

During our stay in the Hotel InterContinental Doral we recieved an excelent service of all the staff. Concierge, Club floor Lounge, Restaurant everybody was very helpfull. Do you have problems with your GPS, no problem the Concierge will fix it for you. Thank You. Dont leave the hotel on Friday Night, they organize NAU LOUNGE happy hours with DJ Music in a nice decorated Garden area. To all of You Thank we will be back soon.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review, October 16, 2012
Thank you so much for your comment.
We appreciate the feedback, and absolutely, we will love to have you back!

Happy travels,
InterContinental at Doral Miami
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 27, 2012

I stayed for two nights when attending a business conference nearby. The staff was helpful and attentive and my room was clean. The bed was extremely comfortable and the cleaning staff were excellent. I had the continental breakfast each day and it was well stocked and contained fresh foods. While I did not use the pool, it looked very nice and clean. I used the shuttle service to a nearby mall for some shopping and the driver was very kind. This was a good stay and I would not hesitate to stay again.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review, October 16, 2012
Dear guest,

Thank you for sharing your experience with us and we are very happy to know that you enjoyed your stay with us. We hope that your conference went smooth and hopefully you can come back soon to try out our heated pool.

Happy travels,
InterContinental at Doral Miami
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1 review
5 of 5 stars Reviewed March 24, 2012 via mobile

The best hotel I've ever stayed. Lobbies in red marble... Astonished!!!

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICatDoralMiami, Manager at InterContinental at Doral Miami, responded to this review, October 16, 2012
Dear guest,

Thank you for your comments about our lobby. We are pretty proud of it!
Please come back to see us soon.

Happy travels,
InterContinental at Doral Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental at Doral Miami

Address: 2505 NW 87th Avenue, Doral, FL 33172
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in Doral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental at Doral Miami 4*
Number of rooms: 265
Official Description (provided by the hotel):
InterContinental at Doral Miami is located in the heart of the city of Doral within 4 miles of Miami's two largest malls - International and Dolphin, business parks and next to an array of entertainment choices like sports bars and trendy restaurants to choose from. Only 7 miles away from the International Airport, offering complimentary shuttle service every hour on the hour (6a-10p). Our guestrooms have soundproof windows, custom mattresses, LCD, rain showers and more. ... more   less 
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Also Known As:
Intercontinental At Doral Miami Hotel Doral
Intercontinental Miami

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