Booked online thinking I was getting an airport hotel. Called the shuttle which came and picked me up from the airport, brought me to one of their hotels which turned out to different to where I had been booked in. 5 minutes later i was at the sister property, which a. does not operate as an airport hotel (you need to take a cab) and b. they could not use the shuttle that had delivered me to the hotel because that only starts at 7am, and my flight was at 6:50am. Anyways, I score them 9/10 for trying because once I explained everything they booked and paid for a taxi that got me to my flight on time. Good resolution, handled professionally. I hope they get their marketing sorted out so others do not end up with this confusion. Room was nice, clean, simple, but perfect for what I needed.
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- Also Known As:
- Extended Stayamerica Miami - Airport - Doral Hotel Miami
- Extended Stay America Miami
- Extended Stay Miami
- Miami Extended Stay