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“There's a reason why it has a 'Certificate of Excellence'” 5 of 5 stars
Review of Extended Stay America - Miami - Airport - Doral - 87th Avenue South

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Extended Stay America - Miami - Airport - Doral - 87th Avenue South
2.5 of 5 Hotel   |   8655 NW 21st Terrace, Doral, FL 33122   |  
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Ranked #11 of 21 Hotels in Doral
San Francisco, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“There's a reason why it has a 'Certificate of Excellence'”
5 of 5 stars Reviewed January 10, 2014

If all Extended Stays were like this one, I'd never stay anywhere else.
My main concern was cleanliness and this place was C-L-E-A-N.
The rest of it was typical Extended Stay.
I didn't use much of the kitchen, but whatever I used worked well nonetheless. There is no dishwasher (I don't mind). Breakfast is always to-go in ES, so don't expect much. No idea on the laundry.
The hotel was minutes away from the airport. IDK about the shuttle service because I didn't use any.
In short, I really don't have anything to complain about except maybe the price but then again, we're talking about Miami in December.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Airport - Doral - 87th Avenue South, responded to this review, January 14, 2014
Thank you for a wonderful review of your stay. It is such pleasure to read that you found us to be a hotel worth coming back to. We take pride in our Certificate of Excellence and work hard at trying to maintain it. I am glad we delivered during your stay! We will be honored to welcome you again in the future. Thank you again for your review.
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253 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Lima, Peru
Top Contributor
58 reviews 58 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 5, 2014

We booked 2 rooms for 2 nights and we had a good night sleep. The rooms were spacious, and clean, we loved the full kitchen (with silverware, plates etc.), the hotel was very very clean since apparently it has been just renovated, so everything was working perfectly…!!!
We rented a car so we had no problem driving to nearby shopping center and malls…

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Airport - Doral - 87th Avenue South, responded to this review, January 7, 2014
Cristina - Thank you for your review of our hotel. I am delighted to see you enjoyed your stay so much. From our clean, spacious rooms which include fully equipped kitchens, to our location, it is an honor to know we delivered on our commitment. We hope to welcome you again soon!
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Warwick Parish, Bermuda
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 3, 2014

Only one thing that was ok, check in was fast ! After flying all afternoon and getting in at midnight. But I would have been in early if they didn't say they had they don't a pick up bus from airport. I asked about the bus in the morning, I was told no bus service to airport. But the bus was parked in the park lot the whole stay. Why have a bus and you don't use it.
2nd the room was very small and wasn't told that cleaners come once a week. But they never came. I had to put my trash out myself. Same old towels. They say come front desk for new towels but no one was ever there. Phones didn't work I had to go out to make phone calls. And lights went out a few times. Only thing worked the whole time I was there the internet.
I wanted to leave the hotel the 1st night I stay there.
Oh ya , ya so called breakfast area you need to fix it !!

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Airport - Doral - 87th Avenue South, responded to this review, January 7, 2014
Thank you for your recent review of our hotel. While I am glad to know that our staff provided you with an efficient check-in process after a long day of traveling, I am very sorry to hear you were not satisfied with the other aspects of your stay. Unfortunately, this location does not offer shuttle services as the van is meant for other purposes. I am sorry as well that our housekeeping policies were not communicated to you prior to your stay. In response, I will be working with the staff to ensure this message is conveyed better upon check-in. As it is, the service is only included one time per week for stays longer than 8 nights. Towel exchange and extra amenities are provided at the front desk upon request. In the event our staff is not immediately available at any given time, assistance can be reached by ringing the bell located at the Front Desk.

Thank you again for providing us with feedback about your stay. I am very sorry for the issues you experienced, but hope you will give us another chance to show you our enhanced efforts by staying with us in the future.
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Grenada
Top Contributor
62 reviews 62 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 9, 2013

The 87 bus stops right outside - great access to area malls and the 24-hour Walmart down the street. Just up the street the 238 takes you to and from the airport. Hotel room is quiet and welcoming after a long day shopping or visiting museums/galleries. It was absolutely just right.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Airport - Doral - 87th Avenue South, responded to this review, December 11, 2013
Thank you for a wonderful review! It is great to know our location was so convenient for your needs and that our room provided you the comfort you needed after a busy day.

Thank you for taking the time to give us your feedback. We hope you will visit us again in the future.
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Brussels, Belgium
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed December 6, 2013

This place is so-so.
It looks good from the outside. The restaurant next door is ok.
The front desk people are either not there, too busy or not interested.
The beds are just ok, but, in my opinion, the room is too small for an extended stay hotel.
Lamp was broken and stove didn't work.
I would chose another option for an extended stay.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Airport - Doral - 87th Avenue South, responded to this review, December 10, 2013
Thank you for taking the time to review your recent stay at Extended Stay America Doral 87th Avenue South. We strive to provide a home away from home feel at an affordable price. I am sorry to see that we failed at that mission in your case. I do wish to assure you that your experience is not common practice at our hotel and hope you will give us another chance when you visit the area.

Thank you again for your review. Your comments are very valuable to help us improve our service.
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West Palm Beach, Florida
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 24, 2013

We stayed at this hotel for the weekend and was pleasantly surprised. It's an older hotel, but clean and well-maintained. The hotel's in a safe and convenient location, right off the 836, close to several restaurants (and a Walmart), in case you didn't want to to use the full kitchen in the hotel room. Another huge plus was how quiet the hotel was; even sold-out, you couldn't hear your neighbors in the adjoining room. No parking hassles like some other hotels in the busy Doral area. And the staff was so nice and very helpful when I needed extra supplies, or electrical tape to fix a broken wire. I'll definitely stay there again.

Room Tip: Stayed on the top floor
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Airport - Doral - 87th Avenue South, responded to this review, November 26, 2013
Thank you for such a great review of your recent stay at Extended Stay America Doral 87th Avenue South. It is a pleasure to read feedback such as yours because it shows us our efforts are serving their purpose: to offer our guests clean and comfortable rooms and above all great service, all at an affordable price! It is good to know you found our location so convenient and were satisfied with our amenities as well.

Thank you again for providing a review of your stay. We will be looking forward to your return!
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toronto
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 19, 2013

Nice large room, clean, enjoyed the convenience of the kitchen. Staff were friendly and helpful, the location was great - bank, drug store, and restaurants within walking distance…. All good and would definately recommend. We had a short stay - this hotel would be ideal for either a one night or longer stay!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Airport - Doral - 87th Avenue South, responded to this review, November 22, 2013
Thank you for your wonderful review of our hotel. It is very rewarding to read that you had a great experience during your stay and that you enjoyed our amenities as well as our location. It is especially nice to read that our staff took such good care of you and that you would recommend us.

Thank you once more for a great review. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Miami - Airport - Doral - 87th Avenue South

Address: 8655 NW 21st Terrace, Doral, FL 33122
Phone Number:
Location: United States > Florida > Doral
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#5 Business Hotel in Doral
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Miami - Airport - Doral - 87th Avenue South 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Extended Stayamerica Miami - Airport - Doral Hotel Miami
Extended Stay America Miami
Extended Stay Miami
Miami Extended Stay

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