My family booked here using my points. It was the best points deal around the airport. It is on the opposite side of the airport terminal so it takes about 20 minutes to get back and forth. When you consider loading and unloading the shuttle comes about once an hour. The first night we came in March 29th we waited quite awhile and I called the desk a couple times. I was not happy! Of However the manager on duty was very apologetic and went out of his way to try to make it right. We returned to this hotel a week later April 6 and had great experience the shuttle picked us up within 15 minutes. Our driver made great dinner recommendations. The next morning the shuttle was full and we feared we'd miss our flight. Once again the manager went out of his way and made it right for us and ensured we got to the airport on time. The facility is your typical Hampton but it was nice. We'd stay there again. Thanks for the great customer service and putting the customer first!
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- Also Known As:
- Hampton Inn Miami-Airport West Hotel Miami
- Miami Hampton Inn