My husband and I spent 2 nights at this hotel before a trip to Europe (April 2014). We wanted to do some shopping but didn't want the added expense/stress of a rental car so we chose this hotel because of the free shuttle to/from the airport and Dolphin Mall. We were very happy with the hotel and would use it again when traveling to Miami under these conditions (short stay, no rental car).
Costumer service was very good and the shuttle was right on time everytime. I had read here that you should call the hotel on arrival so they pick you up at the airport but we were very lucky to find the shuttle there when we arrived!! (My guess is one of the other guests had called the hotel since more people traveled with us).
Check in was fast (booked through Expedia but had emailed the hotel a couple of days before check in), breakfast was good and our room was clean and spacious. The only negative is that some elements of the hotel are a little bit dated but that isn't really a problem.
We tried the cuban restaurant next door (forgot the name) and highly recommend it!
We also liked the fact that there is a coffee machine in the lobby (free) and hot chocolate too :)
Overall, very pleasent stay.